CV, Customer Service, Operations, Project Manager Looking Worldwide

Available

Serial No: 22124

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Skills keywords: consultancy, finance, project management, team management

Short Bio:

Eight years of commercial and operations management for a portfolio of 45000 customers at CHEP. Responsible for service level, team management, cost optimization and standardization through project management. Retail experiences for two years, including one year at LIDL (Area Manager).

High focused on CUSTOMER SATISFACTION, TEAM WORK, ANALYSIS, INITIATIVE and PROCESS IMPROVEMENT, with HOLISTIC understanding of the business.

Current location:  Comunidad de Madrid, Spain - View on map

Nationality: Spanish

Preferred Sector of Employment:  , Retail Wholesale and Purchasing, Banking Insurance and Financial Services

Spoken languages: english, spanish

Location I am interested in working: Anywhere

Profile

Eight years of commercial and operations management for a portfolio of 45000 customers at CHEP. Responsible for service level, team management, cost optimization and standardization through project management. Retail experiences for two years, including one year at LIDL (Area Manager).

High focused on CUSTOMER SATISFACTION, TEAM WORK, ANALYSIS, INITIATIVE and PROCESS IMPROVEMENT, with HOLISTIC understanding of the business.

Career Summary

11/13 – Now
Private Investor – Trader

• Stock Markets; Options and Futures; Fundamental and technical analysis. Long and Short term.

03/06-10/13
CHEP Spain. (Madrid). Responsible Medium / Small Accounts Customer Service-Operations (Spain)

• COMMERCIAL MANAGEMENT:

 Commercial team management.

 Key Account Manager for strategic customers.

 Management of national customer’s portfolio (45.000 accounts).

• STRATEGIC MANAGEMENT:

 Commercial policy management (visit plan/call center) based on clusters (geographic, customer behavior, historical data) for optimal profit.

 Identification of synergies and improvement opportunities for service level and cost. Cross selling.

• PROYECT MANAGEMENT AT EUROPEAN CROSS-FUNTIONAL DEPARTEMENTS:

 LEAN/SIX Sigma tools for process improvement and development.

 Process standardization through identification of European best practices.

10/03-01/05
LIDL SUPERMARKETS. (Andalucía) Area Manager, 4 supermarkets

 MARKETING and SALES MANAGEMENT: forecast and improve income, customer satisfaction, merchandising, stocks management, quality assurance.

 FINANTIAL and HUMAN RESOURCES MANAGEMENT: Profit and losses, team management (50 employees), motivation, training and support, Health and Safety.

02/03-09/03
Globe Ground (Lufthansa). (Madrid).
Team Leader- Customer Service and Warehouse Supervisor

11/01-09/02
Cricket St. Thomas Hotel (Warner Holidays-United Kingdom).
Marketing and Sales Manager Assistant

09/97-03/0
1 Serreu S.L. (Sevilla)
Accountant.

Qualifications

2005 “Master of Business Administration” (MBA). Universidad Pontificia de Comillas (ICADE) (Madrid)

2000 “Graduate of Business Administration” Universidad de Sevilla

Currently “Bachelor of Industrial Engineering” National Distance Education University (UNED) Second year

2008  “Postgraduate of Labor Risk Prevention” ADS Quality (Madrid)

2001 “Distribution Firms Management” (Postgraduate).Andalucía’s Commerce Chamber (Sevilla). (800 hours)

2000 “Industrial Firms Management” (Postgraduate).Quality Institute of Sevilla (150 hours)

Other Skills & Training

LANGUAGES:

Spanish: Mother tongue.

English: High level: Certificate in Advanced English. (Cambridge level C1). One year working at UK. European reporting and work at cross-country teams (CHEP).

COMPUTER SKILLS:

 Advanced level: Windows suite, Outlook, Access and Visual Basic for Excel.

 SAP, Business Warehouse, CRM, PowerPoint, MS-Project, Map point, MS-Visio, AutoCAD.

 Member of PROJECT MANAGEMENT INSTITUTE (PMI).

 Green Belt SIG SIXMA/LEAN. Internal CHEP certification.

 Other courses:

 Preparation course for Project Management Professional (PMP®). 150 hours. (Waiting for PMP examination).

 “Great Team Leadership” (Tea Cegos).

 “Negotiation and Customer Dealing” (Tea Cegos).

 “Postgraduate Expert Accountancy and Auditing; NICs”.

 “Management of Investment Portfolio. Stock Markets”. Financial Studies Center (Madrid – CEF).