Customer Service Administrator Targeting Dubai

May 2013- Present


Role : Customer Services   Company: TD Direct Investing(Formerly TD Waterhouse)

• Provide excellent customer service to all parties that contact  Customer services
• Provide information on Register amendments (COA, Mandates, Transfers etc.)
• Provide information on Distribution payments
• Provide information on general Registration enquiries
• Field calls and pass onto relevant sections/person where applicable
• Answer faxed and e-mail enquiries from clients/Agents and investors in a timely, efficient and professional manner
• Provide Monthly valuations to Nominee clients
• To work with the Manager and Group projects area on any allocated Client projects.
• Maintains a close working relationship with other areas, such as Dealing, Registration, Settlements and other internal areas such as the Relationship Managers
• Fulfil additional, relevant, tasks appropriate to the role and business requirement

• I was given the task of finding and sourcing new clients for the company which resulted in me finding over 70 potential clients.
• Working with other staff has helped developed my communicational, interpersonal, self-awareness, flexibility, teamwork and initiative skills.
• This opportunity of working within a very busy environment has developed my self-awareness skills and working under pressure.
• I wrote Press Releases for their clients in the education and training sectors.
• I was using Microsoft Office on a daily basis with major use of excel , outlook and word.
• My duties also consisted of, filing and organising a daily routine for the day.
  

• I was given the opportunity to develop my skills by working for Nisa metro in Leeds.
• I worked in various situations, such as covering staff and working under pressure at busy periods of
• I worked in small teams with different members of staff. This has helped develope my communication, numerical, interpersonal, self-awareness, flexibility, teamwork and initiative skills.
• This opportunity of working within a very busy environment has developed my self-awareness skills and working under pressure.
• Training new members of staff and working them under timed deadlines 
• I was dealing with customer service on a daily basis, which involved communicating with customers over the phone and face to face and going the extra mile for the customer and training staff to do the same.  This has improved my communication skills and also helped me develop an understanding of working on my own initiative.
• My duties also consisted of, filing and organising a daily routine for the day.