CV, Customer Service, Administrator Looking To Remain In UK

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Serial No: 25315

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Skills keywords: administrative assistant, customer service, customer service coordinator, healthcare assistant, insurance, procurement, purchasing assistant, support worker

Short Bio:

Highly motivated and hardworking, I have just recently completed the Access to Higher Education Diploma in Social Science at the beginning of June 2015. The course covered modules in Psychology and Sociology where I have learnt about the diversity of social situations, and gained knowledge and understanding of topics such as psychological behaviours and healthcare.

I am bilingual, with English being my main language and am also fluent in Malay. I am reliable and multi skilled with more than 10 years working in customer service.

Current location:  England, United Kingdom - View on map

Nationality: Singapore

Preferred Sector of Employment:  Medical and Nursing, Admin and Clerical, Banking Insurance and Financial Services

Spoken languages: Bahasa Indonesia, english, Malay

Location I am interested in working: Anywhere

Profile

Highly motivated and hardworking, I have just recently completed the Access to Higher Education Diploma in Social Science at the beginning of June 2015. The course covered modules in Psychology and Sociology where I have learnt about the diversity of social situations, and gained knowledge and understanding of topics such as psychological behaviours and healthcare.

I am bilingual, with English being my main language and am also fluent in Malay. I am reliable and multi skilled, with more than 10 years of work experience within customer services and in the administrative field. Currently looking forward to a change in career, and seeking a challenging and varied position in the healthcare sector. I have good interpersonal skills, am an excellent team worker and very willing to learn and develop new skills. Passionate in helping people, I hope to embark on a career that will enable me to capitalise on my work experience, with opportunities for professional and personal growth.

Qualifications & Education

Sep 2014 – Jun 2015 Bridgwater College (Bridgwater, Somerset UK)
Access to Higher Education Diploma – Social Science
GCSE Mathematics

Jan 1996 – Dec 1999 Springfield Secondary School (Singapore)
Secondary education – GCE O Levels: English, Geography, Science, Art and Malay

Qualifications

Mathematics Functional Skills Level 1 and Level 2 – Pearson Edexcel UK

Personal General Insurance (PGI) – Singapore College of Insurance.

Commercial General Insurance (ComGI) – Singapore College of Insurance.

Team Building Challenge – Focus Adventure Singapore

Conversational Mandarin Level 1 – MDIS Singapore

Advanced Spreadsheet Functions Microsoft Excel 2007 Fast Track – Comat Training Services Singapore

Career Summary

Oct 2010 – Sep 2014
NTUC INCOME Insurance Cooperative Limited (Singapore)
Administrative and Purchasing Assistant – Information Management Department

Job Duties Description:

Procurement and HR

• Daily creation of purchase requests for the IT Department.

• Handled and processed invoices for purchases.

• Liaised with external recruitment agencies and Human Resource Department on the recruitment of contract employees including employment status and payroll.

• Addendum and NDA for directly recruited contract IT employees.

• Liaised with Finance Department on the budgeting of expenses and yearly accrual for the IT Department.

• Supported business analysts with logging of Data Change/Data Extraction/Production Issues/Enhancement requests received by various users within the company.

• Ad hoc administrative duties within the department.

Aug 2007 – Oct 2010
NTUC INCOME Insurance Cooperative Limited (Singapore)
Customer Service Insurance Ambassador

Job Duties Description:

• Ensured that all customers and policyholders are directed to the relevant departments.

• Liaised with insurance agents on policy renewals and new cases.

• Handled road tax payments.

• In charge of branch inventory: stationeries and printing materials.

• Ad hoc general administrative duties.

Sep 2003 – Jul 2007
NTUC INCOME Insurance Cooperative Limited (Singapore)
Customer Service Executive

Job Duties Description:

• Processed of all types of insurance and queries over the counter, and handled quotation requests.

• Data entry and cashiering duties.

• Liaised with underwriters from relevant departments on underwriting matters and queries.

• Handled road tax payments.

• Processed policy loans, bonus encashment and surrender of policies for policyholders.

• Claim submissions of insurance policies.

Feb 2001 – Jun 2002
Swissotel Merchant Court (Singapore)
Front Office Agent

Job Duties Description:

• Main reception (Check In/Out) and cashiering duties, including promoting and upselling of products.

• Attended to in house phone calls and requests by guests and walk in customers.

• Handled currency exchange over the front desk counter.

• Established strong customer relations and ensured that guests are happy and satisfied throughout their stay.

Dec 1999 – Mar 2000
United Artist (Singapore)
Customer Service Assistant

Job Duties Description:

• Handled payments and ticketing for walk in and booking customers.

• Ushering and food and beverage duties.

IT Skills

Proficient in Microsoft Office

Languages

Fluent in spoken and written English and Malay.

Other Skills

PEOPLE & COMMUNICATION SKILL:

Flexibility and adaptability to new environment.

Able to communicate with people from all walks of life.

Excellent rapport with colleagues.

Honest and straightforward.

ORGANISATIONAL SKILL:

Ability to define priorities and meet specific deadlines.

Multitasking capability.

Problem solving skill and ability to handle difficult situations.

Fast learner.