CV, Canadian based IT Senior Business Analyst Looking internationally

I am currently available for work
Serial No: 10264

Skills keywords: business analysis, it project management
Short Bio:

-Analytical, action-oriented and results-driven Project Manager / Senior Business Analyst with extensive experience and strong skills in Information Technology (IT) Project Management, Business Analysis, Business Process Modeling, Systems Design, Development and Deployment
-Comprehensive knowledge of Systems Development Life Cycle (SDLC), both Agile and Waterfall methodologies, with thorough understanding of various phases / iterations, including Planning, Requirements Gathering and Analysis, Design, Development, Test and Implementation
-In-depth expertise in leading and managing IT projects from start to finish, analyzing business needs and changes, Requirements Gathering, Analysis and Documentation, Cost and Scheduling Management, Scoping, Resource Allocation, leading Scrum meetings, facilitating Requirements Gathering Workshops and JAD sessions, Reporting Analysis, Quality Assurance, Systems Integration, Data Migration, managing Releases and Deployments, preparing a variety of project deliverables/documentation, including but not limited to Business Cases, Project Charters, Project Plans, Business Requirements Document (BRD), Software Requirements Specifications (SRS), Technical Options Analysis, Test Plans/Test Cases/UAT Criteria, Implementation Plans, Project Closeout Reports and Statement of Sensitivity (SOS). Engineering background provides unique perspective when analyzing business challenges, managing complex IT projects and leading the project team
-Superior communicator with exceptional interpersonal, communication and collaborative skills, and strong confidence and comfort in client facing engagements and building strong client relationships as well as communicating effectively with upper management and executives
-Creative problem solver and critical thinker with outstanding analytical, negotiation and conflict resolution skills as well as change management and relationship management expertise who delivers practical, efficient and cost-effective solutions and has contributed to multiple successful projects delivered in scope and within budget constraints
-Profound knowledge and expertise in Business Process and Gap Analysis, As-Is and To-Be Process Mapping, Modeling and Documentation
-Solid understanding of IT Service Management (ITSM) based on ITIL Best Practices
-Excellent leadership abilities and teamwork skills, worked with multitude of project stakeholders and team members, including project sponsors, steering committees, end users, sales, teams of project managers, business and systems analysts, architects, developers, testers, while providing input, oversight and coaching to participants and resolving conflicts and issues with positive attitude in a team environment, and being capable of working independently and accomplishing tasks under minimal direction and supervision
-Thorough knowledge of Business and Enterprise Web Applications, as well as expertise in a large variety of Case Management Applications, including but not limited to Medicaid Fraud Investigations, Corrective/Preventive Actions (CAPA), HR and Employee Relations Investigations, Incident Management and Customer Complaint Management

Current location: Ontario, Canada - View on map
Nationality: Canadian
Preferred Sector of Employment:  IT and Technology, Banking Insurance and Financial Services, Travel and Tourism
Spoken languages: English and Persian fluent - Italian / Spanish / Arabis basic
Location I am interested in working: British Virgin Islands, Caribbean, the, Cayman Islands, Costa Rica, Germany, greece, Hong Kong, (China), Indonesia, Italy, Japan, malta, Mexico, Netherlands, portugal, Saint Kitts and Nevis, spain, Turks and Caicos Is., United Arab Emirates, United Kingdom, Virgin Islands, British


Royal Canadian Mounted Police (RCMP), Ottawa, Canada October 2013 – Present

Project Manager, Business Solutions Consultant

 Managed and analyzed planning, design, development and implementation of Single Point of Contact (SPoC) project for Canadian Criminal Real Time Identification Services (CCRTIS) at the RCMP-NHQ

 Interviewed Forensic Science and Identification Services (FS&IS) business line, including Fingerprint Services, Biometric Business Solutions (BBS), Criminal Records and Canadian Police Services Information Centre (CPSIC) teams, analyzed various entry points into CCRTIS in order to prepare the Requirements package for the new Contact Centre Solution

 Worked in conjunction with RCMP’s CIO Sector (Client Portfolio Management office) and Shared Services Canada (SSC), met with market vendors and analyzed current market Contact Centre Solutions in accordance with Business Requirements

 Managed and prepared project deliverables, including Project Charter, Project Plan, Business Requirements Document, Technical Options Analysis, Statement of Sensitivity (SOS), Project Cost Estimate and Project Implementation Plan

Customer Expressions Corporation, i-Sight, Ottawa, Canada July 2011 – October 2013

Project Manager / Senior Business Analyst

 Managed planning, design and development of i-Sight Case Management projects, implemented i-Sight Solution for various clients from diverse industries and backgrounds

 Implemented a variety of Case Management Application Systems, including Medicaid Fraud Investigations, Corrective/Preventive Actions (CAPA), HR and Employee Relations Investigations, Incident Management and Customer Complaint Management

 Responsible and accountable for all Project Management and Business Analysis tasks and activities through the entire project lifecycle from Analysis and Design to Development, Test, Implementation and Operation/Maintenance

 Managed and prepared all project deliverables, including but not limited to Project Plans, Business Requirements Document (BRD), Software Requirements Specifications, Test Plan and Test Cases, Data Migration and Systems Integration Requirements

 Participated in improvement and optimization of company’s business processes and procedures

 Major clients include: Mississippi Division of Medicaid, West Virginia Bureau for Medical Services, JP Morgan Chase, Cambia Health (Regence BlueCross), McMaster University, Carmeuse Lime and Stone, Caron Treatment Center, Vanguard Health, Worksafe BC, East Kentucky Power Cooperative, Alberta Justice, American Red Cross, Wise Regional, Novo Nordisk, BlackRock

CGI Information Systems and Management Consultants, Ottawa, Canada October 2010–July 2011

IT Service Management Business Analyst

Worked with CGI’s IT Service Management (ITSM) Transition and Evolution Team as a Business Analyst, performed Client Solution Business Analysis, as follows:

1-US General Service Administration (GSA) Cloud Services

 Conducted detailed analysis of Reporting Requirements for GSA Cloud Service Management Solution, developed Reporting Specifications for System and Infrastructure Availability, Help Desk Incidents and Service Requests

 Participated in the development and revision of Support Model

2-Information Portal (PureShare)

 Performed comprehensive analysis of the existing reports in BMC Remedy ITSP Report Centre (Chorus), mapped into corresponding BMC Remedy ITSM Modules, including Service Request Management, Incident Management and Change Management

 Developed Reporting Specifications for Information Portal Dashboards

 Assisted Design and Development teams

3-Rio Tinto Alcan

 Conducted analysis of Current Situation, participated in the design of Target Solution, prepared and maintained documentation

4-Middleware (TIBCO) Phase II

 Developed and maintained Client Implementation Plan for the monthly releases

5-Template Improvement, Content and Document Management

 Improved Support Model, Test Plan and Test Report templates

 Archived, organized and maintained project documentation on SharePoint (Ensemble) site

Hewlett-Packard (HP) Canada, Regina, Canada November 2007 – October 2010

Customer Project / Program Manager II

Worked in conjunction with Information Services Corporation of Saskatchewan (ISC), the major HP client in Saskatchewan, both as a Business Analyst as well as the Release Manager in AMS team, performed a variety of Business / Systems analysis and Project Management tasks on numerous projects, as follows:

1-Vital Statistics Modernization Program – including 3 projects: Vital Statistics Act 2009 Prerequisites,¬ Vital Statistics Document & Data Conversion, Vital Statistics System Upgrade

 Conducted thorough analysis of Vital Statistics business processes as well as features and functionalities of the old Vital Statistics software application, obtained a detailed understanding of current processes

 Interviewed Vital Statistics staff at ISC, conducted workflow analysis of different units, identified overlaps and redundancies

 Articulated detailed documentation of Vital Statistics As-Is processes, ensured all processes/modules align within the mandated regulatory and compliance requirements for the corporation

 Attended decision making sessions with sponsor, registrar, project and operational managers to confirm key items for modernized Vital Statistics, recommended business solutions that satisfied sponsor and other stakeholders, identified new processes based on decisions made, discovered gaps in existing processes

 Modeled Vital Statistics To-Be processes, designed and documented process maps

 Assisted project managers in developing Business Cases for Vital Statistics Act 2009 Prerequisites and Vital Statistics Document & Data Conversion projects

 Documented comprehensive Business Requirements for Vital Statistics Act 2009 Prerequisites project, including high-level and detailed requirements

 Designed and documented Process Maps and Use Case Model for Vital Statistics Act 2009 Prerequisites project

 Defined and documented high-level Requirements for Vital Statistics System Upgrade project, elicited Business Requirements for each enhancement within business processes, evaluated technical changes required to accommodate future requirements

 Conducted research on diversity and complexity of different Registration Books in Vital Statistics Vault

 Elicited comprehensive Business Requirements for Vital Statistics Document & Data Conversion project

 Collaborated with project manager during the RFP Process, met with Contract Manager and Risk/Security Manager to gather information required to release the RFP, met and consulted with Vendors during RFP process

 Performed Promotions to Test and Production environments, created Work Orders in HP OpenView Service Desk and assigned them to Developers, Test Lead and Testers as well as follow-ups and coordination required

2-LAND Integrity and Customer Enhancements

 Interviewed various ISC business units affected by LAND system problems in order to understand root cause of required changes

 Identified/addressed gaps between business needs and LAND system, conceptualized business solutions and processes

 Gathered and analyzed business requirements for each change, translated into high-level and detailed requirements

 Refined requirements, business needs and objectives via JAD sessions and client meetings in collaboration with all stakeholders

 Attended Design Review sessions to review technical designs from development team, ensured requirements were entirely addressed by designs, served as liaison between client and development team

3-Business Process Improvements

 Conducted comprehensive analysis of a number of major processes within AMS team, including Maintenance Release Process, Defect Tracking Process, Change Control Process and Month End Processes

 Met with Project Lead, Change Manager, Application Manager, Test team and other experts within AMS team, reviewed ongoing processes, identified overlaps and redundancies

 Recognized and evaluated alternatives, modeled systematic process maps to facilitate constant process improvement

 Performed Gap Analysis between current As-Is and To-Be processes

 Met regularly with managers to review and refine process maps

4-GeoSask Phase II

 Interviewed Geomatics and Marketing business units at ISC, obtained comprehensive understanding of Market and Product Requirements which were developed using Black Blot methodology

 Analyzed MRDs and PRDs and translated into high-level and Detailed Business Requirement in an organized manner, validated requirements to be complete, correct, consistent and achievable

 Documented individual Use Case specifications as well as Use Case Model

 Maintained focus as priorities changed, kept business needs in perspective, communicated changes to business lines in an understandable, justified and acceptable means

 Created Requirements Traceability Matrix once technical designs were signed off

 Attended weekly status meetings, managed and communicated requirements throughout portal enhancement life cycle

5-Technical Environment Upgrade

 Assisted project manager in developing and maintaining project timelines and scheduling project tasks

 Created Work Orders for project tasks in HP OpenView Service Desk and assigned them to team members, created Issues List and kept track of all descendent issues logged into HP OpenView Service Desk, followed up status of each issue and ensured issue to be resolved and closed, maintained Issues List updated during the project

 Prepared Development Test Plan

6-Common Output Management System (COMS)

 Obtained a detailed understanding of ISC’s Common Output Management System (COMS) business functionality and business process descriptions

 Interviewed ISC business units and elicited client needs

 Evaluated information gathered from multiple sources, analyzed user requirements, reconciled conflicts, decomposed requirements into Features, Business and System Requirements

 Attended weekly status meetings, coordinating with Development team to ensure requirements were met correctly

 Elicited Requirements Traceability Matrix and User Manual documentation

7-Best Practices Research

 Conducted research on organizational best practices for a number of theme areas in order to develop a vision for the future of ISC’s LAND system

 Organized research materials into a comprehensive presentation and presented to ISC upper management

8-Business Intelligence

 Conducted JAD sessions and Business Intelligence Information Gathering Workshops, involved Business Intelligence SME and various business units at ISC, delivered presentations, facilitated meetings and discussion

 Identified core business processes, core business data, Data Models, history and archival, current decision making processes, strategic business initiatives and Key Performance Indicators (KPIs)

TRLabs Regina, University of Regina, Regina, Canada January 2007 – August 2008

Graduate Student

Worked towards the completion of my MASc’s project on Agent Simulation in Healthcare

In this work, I investigated the paradigm of modeling healthcare system behavior through an Agent Simulation. I explored macroscopic and microscopic perspectives of Canadian Healthcare in order to examine healthcare systems mechanisms and policy, as well as behavior of individual system components. Examples of Canadian Healthcare components presented in this work are as follows:

1-Hospital Bed Allocation System

This system models the process of Bed Allocation and Discharge through a population of Software Agents within an Agent-based Software System. Actual data records of bed usage, taken from the Neurosurgery department at Regina General Hospital, were used with the simulation at the frequency of usage in actual physical system. Agents interacted with each other, evolving over time, and the overall behavior of the system was monitored though different hypothetical conditions which simulate the real world. The system allows administration to increase average bed occupancy percentage while reducing patient waiting time. The summary of the tasks I performed are as follows:

 Interviewed employees and management of Neurosurgery department at Regina General Hospital

 Conducted workflow analysis of Neurosurgery department

 Analyzed, manipulated and cleaned up actual data records

 Designed As-Is processes, implemented and visualized processes through Mobile Software Agents

 Modified dynamics that affects patient flow and monitored various system behaviors

Technologies: Agent-based Modeling, Mobile Software Agents, Java, NetBeans IDE 5.5, TEEMA, Flash CS3 Professional, Photoshop CS3, MS-Office 2003

2-Diabetic Patient Agent Simulation

The Diabetic Patient Agent is a representation of a Diabetic patient through the structure of a Mobile Software Agent. Inputs to this agent model are critical items such as Food, Exercise and Insulin intakes, as well as a number of Risk factors for Diabetes such as Age, Gender and Ethnicity, while the outputs are major medical test results for Diabetes such as Blood Glucose. The simulation is validated and verified and it represents the time evolution of Patient Agent outputs which deteriorate over long term period.

Technologies: Agent-based Modeling, Mobile Software Agents, MATLAB, Power Point 2003

Web Designer and Developer

 Maintained TRLabs Mobile Agents website

 Selected and organized information to include on website

 Designed and modified website’s appearance and layout

 Created and optimized content for website using a variety of graphics and animation

Technologies: PHP, HTML, JavaScript, Dreamweaver MX 2004, Photoshop CS, Windows XP

Women’s Centre, University of Regina, Regina, Canada May 2007 – August 2007

Web Designer and Developer

 Designed and developed a website for Women’s Centre at the University of Regina

 Designed website layout and web page templates, organized information to include on website

 Created and optimized content for website using a variety of graphics and animation

Technologies: Dreamweaver CS3, Photoshop CS3, JavaScript, HTML, Windows Vista

Cardan System Co., Tehran, Iran March 2004 – August 2005

Business Analyst

 Analyzed and designed Stock Trading System for Ghadir Invest Co., the largest investment company in Iran

 Interviewed client, assessed and evaluated business needs, analyzed business workflow, modeled and designed business processes

 Elicited Business Requirements including high-level and detailed requirements

 Prepared various work products including Glossary, Rules, Use Cases, Object Model and Vision

 Developed Requirements Management Plan and Use Case Model

 Cooperated with design team to model User Interface and Data Model

Technologies: UML, Rational Rose 2002, Office 2003, Windows XP

Rayvarz Software Engineering Co., Tehran, Iran September 2002 – February 2004

Software Designer and Developer

 Designed Sales System, a subsystem of a total MIS system

 Prepared analysis-design and deployment models, analyzed and designed classes, and participated in development

 Trained Test team on system and worked with them in solving raised bugs

 Supported system for new requirements, including adding new features and solving bugs

 Developed Cash system, a subsystem of a total MIS system

 Added new functionalities and enhanced features of system by writing, modifying and testing SQL programs and redesigning a number of GUIs

 Tested system rigorously to ensure accurate functionality and to match predetermined test scenarios

 Redesigned and produced GUIs, designed and prepared Online Help, User Manual and other documentation for existing software applications

Technologies: UML, Rational Rose 2000, Visual Basic, SQL Server 2000, PL-SQL, Oracle 8i, Windows XP, 2000, 98, FrontPage

Cardan System Co., Tehran, Iran January 1998 – August 2002

Software Developer

 Participated in development and testing of a total MIS system including Sales, Cash, Inventory and Book keeping subsystems

 Customized software by adding functionality and enhancing features through writing, modifying and testing SQL programs and redesigning GUIs

 Prepared Online Help and User Manual documentation

 Communicated effectively and frequently with client to respond their concerns, issues, feedback and questions

 Trained users to do data entry and generating reports

 Provided extensive support, including software installation, configuration and troubleshooting

 Reproduced and reported bugs, ensured operations ran efficiently

Technologies: Visual Basic 6.0, C, SQL Server 2000, FrontPage, Windows XP, 2000, 98


University of Regina, Regina, Canada September 2007 – December 2007 Graduate Teaching Assistant

 Organized solutions, references and other materials for assignments and projects

 Marked class assignments and projects

University of Regina, Regina, Canada September 2006 – December 2006

Graduate Teaching Assistant

 Organized solutions, references and other materials for assignments, projects and exams

 Assisted in preparing exam questions, both mid terms and final

 Administered and monitored exam sessions

 Marked exam papers, class assignments and projects

University of Regina, Regina, Canada January 2006 – April 2006

Graduate Research Assistant

 Conducted research, literature reviews and surveys on Agent-Based Modeling technology

 Compiled research results into a running program and presented to the research group on a regular basis


Master of Applied Science (MASc), Electronic Systems Engineering 2008

University of Regina, Regina, Canada

Bachelor of Applied Science (BASc), Computer-Software Engineering 2002

I.A. University, Tehran, Iran