CV, British IT support targets the Gulf, preferably Oman

Available

Serial No: 17725

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Skills keywords: approachable, communication, multitasking, positive attitude

Current location:  England, United Kingdom - View on map

Nationality: British

Spoken languages: Arabic, english

EDUCATION

1996-1998 London School of Hygiene and Tropical Medicine Keppell Street, London

Obtained: MSc Epidemiology

1986-1989 Richmond University

Queens Road, Richmond, London

Obtained: BA Computer Science

1983-1986 Marymount International School

Warren Road, Kingston Upon Thames

Obtained: International Baccalaureate

Subjects; English, Arabic, Mathematics, Biology, Chemistry, History

WORK EXPERIENCE

09/2009 – 06/2011 Field Energy Services

Amman, Jordan

Position: Commercial Manager

Job Summary:

1. Negotiating and reviewing terms and conditions of contracts/agreements.

2. Liaising with international partners and Iraqi oil companies and preparing commercial documents.

08/2008 – 09/2009 Eyetech Ltd

Gardens, Amman, Jordan

Position: Partner/General Manager

A small IT service provider in Amman specializing in wired and wireless network installations as well as sole distributor of Aztech and NZXT products in Jordan. Main duties consisted of overseeing the daily operations of the company, weekly meetings with the sales and technical personnel as well as purchasing of goods.

09/2007 – 06/2008 Hill House Nursery

Amman, Jordan

Position: Librarian/Computer instructor

Job Summary:

1. Cataloguing and numbering over 400 books for Hill House, entering all the books’ information into a library cataloguing application and setting up an electronic lending system.

2. Teaching KG1 and KG2 basic computer skills such as using the keyboard and mouse and learning basic MS Windows commands.

07/99 – 12/2006 Shaikh Khalifa Medical City

Abu Dhabi, UAE

Position: User Support Supervisor

Job Summary:

Supervising the help desk which services 2500+ users, 2000+ PCs, 800+ network and local printers

Responsibilities include:

1. Supervise the installation of all hardware (workstations and printers) prior to the opening of the hospital.

2. Creating a standard image for cloning all client PCs.

3. Ensure all software and hardware support issues are identified and handled in a timely and professional manner.

4. Supervise technical support team on a daily basis.

5. Serve as escalation point for technicians work orders.

6. Submitting yearly capital and operations budgets.

7. Maintain performance statistics for Help Desk operations. Use tracking software for work orders and reports.

8. Establish procedures and techniques for providing the highest standards of customer service.

9. Conduct performance evaluations of staff.

10. Liaise with customers on a regular basis to promote client satisfaction and ensure the smooth operation of the institution.

11. Provide regular feedback to the Operations Supervisor to ensure the department’s mission is achieved.

12. A member of the Information Management Committee during the accreditation process of Shaikh Khalifa Medical Centre by the Canadian Council on Health Services Accreditation (CCHSA).

11/98 – 05/99 Priory Health Care, Kuwait

Position: IT Consultant

Job summary:

Advised on setting up a study of measuring patient satisfaction in certain areas of service provision hence a questionnaire was designed to be completed by all the patients in the participating wards.

The work involved deciding on the most appropriate applications to be purchased for the project, setting up a database and training members of the team to use SPSS for data analysis.

06/95 – 09/98 Merton, Sutton and Wandsworth Health Authority

Specialist Health Promotion Service

Position: Information Technology and Health Alliance Officer

Job Summary:

To undertake and support the research programmes within the Department of Clinical Standards. This includes being involved with the pilot studies, decisions made on the contents and design of questionnaires used in the studies, data input using data capturing software and analysis of data.

To provide computing, resource development, desktop publishing, graphic and technical support to members of the health promotion unit and department of clinical standards.

To manage and update the Healthy Alliance database. This involves collecting the needed information by liaising with different agencies in the district.

To present the district data in the form of Ward maps.

Major projects implemented:

Alcohol, cigarettes and illicit drug use among young people in Merton, Sutton and Wandsworth. The project was funded by the Department of Health and the aim of the study was to establish the extent of the use of the substances among 11-18 year olds in the district and the most effective ways of educating the users and experimenters, to look specifically at ethnic differences and finally to establish whether existing service provision was adequate for getting messages across to young people.

Accident and Emergency data collection from St Helier Hospital. The aim of the project was to identify preventable accidents recorded at St Helier’s A&E Department from 1992-1996.

Enforcing a non-smoking policy in a shopping mall in Merton. The aim of the study was to collect data from shoppers regarding their views concerning a non-smoking policy.

11/92 – 05/95 Merton, Sutton and Wandsworth Health Authority

Department of Public Health

Position: Research Assistant

Job Summary:

Assisting in projects being undertaken by the Department. This mainly involved going to different sights, eg. Schools, to collect data in the form of questionnaires, it also included the management of data and graphical display of important findings.

Giving technical support to members of the Department. This included troubleshooting office related problems, preparing slides, overheads and other presentational material using the appropriate software.

Setting up and managing databases and spreadsheets according to project specifications.

Design and layout of posters, leaflets, newsletters and reports.

TECHNICAL SKILLS

Operating Systems: NT4, Windows 2000, Windows XP, Windows Vista, Windows 7, Mac OS X

Applications: Microsoft Office, Norton Ghost Enterprise Edition, Stata, Formic, Seagate Crystal Reports, MS Project