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CV, British IT Support looking for work in New York City

I am currently available for work
Serial No: 8953

List top 5 skills: desktop support, microsoft office 2010
Short Bio:

Service Driven Professional with 15+ years extensive front line experience in the IT field, emphasizing system administration, network administration and Communications (Electronic equipment) support. Skilled in dealing hardware and software problems, troubleshooting and resolving a wide variety of performance problems. Hands on experience and training in configuration and installation of workstations, servers, telephonic equipment, peripherals and laptops in a break/fix environment. Experienced in fostering and developing client relations, providing end user training and innovative technical solutions, conducting equipment demonstrations, and increasing efficiency to enhance profitability.

Current location: 

England, United Kingdom - View on map

Spoken languages: 


Locations I am interested in working:

United States

Technical Skills:

Operating Systems: Windows 7/8/XP, and Apple Mac OS X

Networks: Windows 2003/2008 Server, MS Exchange 2003/2007, TCP/IP, Active Directory, MAC OS X

Hardware: PC/Mac Hardware/Building Advanced, Cabling (Cat5E/6), Audio Visual Equipment, Video Conferencing. TCP/IP, Lexmark/Ricoh/Xerox/HP/Canon Printers, Intertel phone systems, iPad/iPhone/Android/Blackberry

Software: MS Office 365, MS Office 2007/2010, Outlook 2007/2010, VMWare, McAfee/Sophos Antivirus, IE/Firefox/Chrome, Adobe Creative Suite (Photoshop/Acrobat), Apple Final Cut Suite, Apple Keynote, Symantec Backup Exec, RAS SecureID, Intertel Phone Systems, Winpak Security Systems

Communications Equipment: Video/Audio Editing, Teleconference Support, Telephonic Equipment


IT Administrator / First & Second Line Support / Audio & Video Support Mar 2003 – Present

Fishburn Hedges, PR Agency, London

• Successfully oversee the operations of IT support along with the IT Manager supporting 100+ users, covering everything from basic formatting issues to PC rebuilds.

• Serve as the key contact for all electronic related issues, including the telephone system.

• Demonstrate excellent troubleshooting skills in fixing all calls at the user’s desk.

• Provide in-depth support of Windows 7/XP, Office 2007/2010 (Word, Excel, Outlook, PowerPoint), Back end support is on Active Directory, Exchange 2008 and Office365.

• Assist both PC users and 25+ Apple Mac users, at both desk and server level.

• Assist with Audio/Video support which includes filming & editing, Photography and sound systems for events.

• Provide excellent client support at external events as needed and achieved client satisfaction.