CV, BCA Qualified IT Technical Support Targets M East

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Serial No: 41802

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Short Bio:

I am BCA graduate and have 4.6 years of IT technical support experience.

Current location:  Karnataka, India - View on map

Nationality: Indian

Preferred Sector of Employment:  IT and Technology, Banking Insurance and Financial Services, Oil, Gas and Energy

Spoken languages: english, Malayalam, Tamil

Location I am interested in working: Anywhere

Qualifications

 DEGREE : BCA(2008 – 2011).
Sengunthar Arts and Science College, Tiruchengode.
Periyar University, Salem. Tamilnadu.
CGPA : 5.88

 HSE : (2006 – 2008).
Government Higher Secondary School, Vengad.
Aggregate : 56.16%.

 SSLC : (2005 – 2006).
Government Higher Secondary School, Vengad.
Aggregate : 61.57%.

IT Proficiency

 Operating system: Windows Server 2003, 2008, 2012, Windows XP, Windows 7, Windows 8.1 and Windows 10.

 Packages: MS-Office.

 MCP, MCITP and CCNA

Areas Of Interest

 System Administration.

 Network Administration.

 Computer Hardware and Networking.

 IT Technical Support

Achievements

 IASO – Master of Online Backup – Certified by IASO.

 Certified in COMPUTER HARDWARE AND NETWORKING conducted by G-tech, Kannur.

 Successfully completed MCP [ Microsoft Certified Professional] ,

MCITP [Microsoft Certified IT Professional] and CCNA [Cisco Certified Network Associate] Courses from BSOFT-Cochin.

Career Summary

1. CHR Solutions – Bangalore
November 2015 to Till date

Designation: System Analyst.

Responsibilities:

 Monitoring the Network devices and Servers using different monitoring tools.

 Providing technical support for client as well internal employees.

 Managing AD and Exchange Servers.

 Configuring new machines with latest OS and patches.

 Installation and configuration of application software’s remotely.

 Installation and updating Antivirus software.

 Responding to the client and resolve the issue with in the SLA.

 Coordinating with different client domain team based on the incident/problem.

 Remotely administrating computer through Remote Connectivity Software and solving issues.

 Providing VPN access for remote users.

 Creating VoIP extension for new users and managing the database.

 Managing Server backup using IASO backup solution.

2. Wipro Technologies – Bangalore
December 2013 to November 2015

Designation: Tech Support coordinator (Desktop L2)

Responsibilities:

 Leading the Shift, Preparing Shift roaster for staffs, managing the escalated issues, giving extended support during crisis and involving in operation transactions.

 Conducting knowledge sharing sessions for the new comers to the team and enhancing the team skill.

 Providing remote support to all Desktop, Laptop, Blackberry and Mobile devices issues for the Wipro Employees across the globe located in India, US, Europe, Japan, China, Australia & Middle East etc.

 Managing the incidents, change and problems reported under laptop & desktops (Hardware & Software Troubleshooting) based on ITIL process

 Response & closure of tickets within Service Level Agreement, through uni-centre call management service.

 Blackberry, I-Phone, I-Pad & Android Configuration for Wipro mails, Enterprise Activation & Troubleshooting till Blackberry Z10 series.

 Remotely administrating computer through Remote Connectivity Software and solving issues.

 Installation, Configuration & Troubleshooting of mail clients – MS Outlook 2010 & 2013, Microsoft Lync, Wireless LAN environment, Wipro VPN clients, SAP, Skype and AD including international users.

 Regular Follow ups with the Vendors for hardware replacements and issues.

 Trouble shooting all types of issues related to Internet Explorer.

 Configuring and Troubleshooting of Local and Network Printer.

 Installation and Configuration of online Data Backup Software (Connected Software), SCCM (System Configuration Control Management) for deploying patches remotely to client machines, Symantec and MacAfee Antivirus

 BitLocker installation and configuration for Wipro machines.

3. Netcom Services – Cochin, Kerala
June 2012 to November 2013

Designation: System and Network Engineer

Responsibilities:

 Installing all Windows client and Ubuntu Operating systems.

 Installing appropriate application software’s.

 Outlook mail configuration.

 Establishing file sharing and security.

 Printer installation and configuration.

 Troubleshooting on computer hardware and network issues.

 Focus on customer requirements and delivering all responsibilities on time

 Providing basic trainings and instructions to the users.

 Remote troubleshooting with RDP and third party remote desktop tools.

 Configuration of wireless and wired modem router.

 Anti-virus installation and updating new patches.

 Supporting the LAN related issues for all the clients.

 CCTV Camera and online configuration.

4. Cochin Computers, Cochin, Kerala
May 2011 to April 2012

Designation: Service Engineer.

Responsibilities:

 Installing all Windows client and Ubuntu Operating systems.

 Troubleshooting network connectivity problems.

 Configuring file sharing.

 Printer installation and configuration

 Assembling systems.

 Trouble shooting hardware and software related issues with laptops and desktops.

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Languages

Mother tongue : Malayalam.

Tamil : Read & speak.

English : Read, write & speak.

Arabic : Read & write.

Hindi : Read & write.