Passionate, outgoing worker with highly established interpersonal and communication skills; broad knowledge and experience within the social work sector and admin; experience working with clients from diverse backgrounds; keen eye on what is going on around me; advanced computer skills in Work, Excel, Powerpoint, Adobe, Outlook, Explorer; strong patience; positive attitude; eager to learn and develop further experience working in a rewarding field.
SALES ASSISTANT, TIGERLILY
June 2013- current
Customer service orientated role. Required to deliver exceptional customer service to all. Personal and store targets and goals are set within the company providing me with valued experience in reaching and managing KPIS. Other responsibilities include developing strategies to assist in sales, ordering stock, maintaining a clear and neat shop floor, handling money, banking and other typical retail responsibilities.
ITRACK VOLUNTEER, THE SMITH FAMILY
April 2014 – current
The Smith Family iTrack program engages high school students year 9-12 to focus on their studies and provides them with information about workplace, study and career opportunities to enhance their school to work/ further study transition. My role is to read over transcripts between mentors and students to ensure that policies are being followed and to notify appropriate authorities of any disclosures or behaviour violations.
VOLUNTEER SUPPORT WORKER, YMCA
Connect Camp is designed for engaging young people who are considered vulnerable or at risk in a variety of ways. We spend four days participating in activities such as flying fox, canoeing, arts and crafts etc. As a team leader my role is to ensure that the children have fun, act their age and make friends. I provide them with support and aspire to be an appropriate role model. I am required to follow work place policies and procedure and given appropriate training for conflict resolution and handling delicate situations with vulnerable children.
RECEPTIONIST, AUSTRALIAN INSTITUTE OF FITNESS
A school dedicated to certificates and degrees in Fitness, I was the first point of contact with most students and clients. My role was to answer student and client enquires and perform administrative duties such as computer based input/output, filing, answering the phones, handling enquiries, ensuring accounts are up to date and paid for, manage room bookings and other duties as directed.
VOLUNTEER, REACH OUT
Reach out is an organisation based in Peru, South America, my role was working side by side with local villagers and other volunteers in building a playground for the children in the village who had never seen one before. Lots of time spent interacting with the children at the local village school where I taught them some English and effectively engaged with them in playing games and activities such as dancing.
SIENA COLLEGE, YEAR 7-12, GRADUATED 2007,
– Numerous Leadership roles including Class Captain and Student Representative Council member. For numerous years where I was required to express care and empathy towards my peers and act as an advocate for my class.
DEAKIN UNIVERSITY, BACHELOR OF PSYCHOLOGY, COMPLETED 2012
– Developed interpersonal skills, the ability to assess client needs, keep thorough and accurate records, express care and empathy.
– Conduct considerable amount of research and writing, undertaking numerous comprehensive assessment, diagnosis and data entry. – Ethics analysis
OPEN COLLEGES, CERTIFICATE IV YOUTH WORK, IN PROGRESS ONLINE PART-TIME
– Covering issues such as working effectively with young people, supporting their rights and safety.
– Understanding of relevant legal and ethical framework
– Responding holistically to clients issues and refer appropriately
– Case management
CERTIFICATES Working with Children Check- 2014
Police Check – 2014
Certificate 3 in Children Services- completed 2007
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