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CV, Application Support Specialist Seeking Work Globally

I am currently available for work
Serial No: 37016
(12/12/1968, male)
List top 5 skills: application, banking, ITIL, kpi ), support
Short Bio:

A reliable individual who thrives under pressure. Exposure in a wide range of front office systems, applications, core banking systems and 3rd Party Vendors. A versatile person who is quick to learn and can work in a team or on an individual basis, vast experience of external facing clients. Extensive knowledge on exchange traded products, Futures, Options, Fixed Income, FX, Cash, Securities, Bonds, Equities, Warrants, Bonus Certificates, Structured Derivatives and Attribution Reporting.

Current location: 

Zurich - View on map



Preferred Sector of Employment: 

IT and Technology, Banking Insurance and Financial Services, accounting and finance

Spoken languages: 


Locations I am interested in working:


Profile Summary

A reliable individual who thrives under pressure. Exposure in a wide range of front office systems, applications, core banking systems and 3rd Party Vendors. A versatile person who is quick to learn and can work in a team or on an individual basis, vast experience of external facing clients. Extensive knowledge on exchange traded products, Futures, Options, Fixed Income, FX, Cash, Securities, Bonds, Equities, Warrants, Bonus Certificates, Structured Derivatives and Attribution Reporting.


Work History

Mar 2013 – Dec 2015

RC Technical Services, Rio De Janerio Brazil

Founder / Director

Company Focus:

Provide IT solutions for small businesses and private clients

Hardware and software upgrades and repairs

Office / home installations

Pc, Laptop, Phone and Tablet support

Viable and cost effective Internet solutions

Antivirus and software solutions


Sept 2012 – Jan 2013

Morgan Stanley AG Zürich

Private Wealth Management

Business Unit Support


3rd Level Application Support (consultant)



• Incident and Problem management

• Maintain, administrate and oversee infrastructure health

• Identify and propose solutions for IT risk issues

• Conduct due diligence and check-outs on IT operational procedures / change requests

• Improve efficiency in day to day IT operations

• Project management of migration to Windows7 and Server 2008

• Develop and maintain relationships with Business Units

• Unix / windows server support

• SQL database administration

• IT auditing and documentation


April 2011 – Jan 2012

Man Investments AG Zürich

Production Application Support (external)

IT Operations


Application Support for all internal and 3rd party production applications.



• Application support for all trading, reporting and risk systems

• Production, Pre-prod server administration (2003/2008)

• Application owner for CDO suite (3rd party vendor)

• Built and configured CDO suite (IIS and SQL DB)

• InfoPath configuration on trading forms for SharePoint 2007/2010

• Migration Manager for moving Swiss applications to London

• IT training for London staff for the migration of Swiss systems

• SQL database administration

• Database restores and refreshes

• Change management and release management

• Building IIS websites and Tomcat/Apache support

• Application and Database releases for all environments

• Backup procedures and daily system checks

• Fault finding, issue tracking and debugging

• Responsible for comms room access and Swiss auditing

• DR and application testing


Apr 2010 – Sept 2010

UBS AG Zürich

Global Equities, Investment Bank

Senior Support Analyst (external)


Sole responsibility for all trading applications and risk models for UBS Equities Trading Floor.



• Application support for internal and 3rd party vendors

• Solaris, Windows, Linux and Unix support

• Issue tracking, resolution and coordination.

• ITIL proceedures, SLA, OLA and KPI

• Environment and application checks

• Technical advisor for development teams

• System administration and enhancements for Jira globally

• Change control and change management

• Testing and QA for risk reports

• Sql database queries using toad and other applications.

• First point of contact for external clients

• Liaise between buisiness and IT


Nov 2009 – Mar 2010

Credit Suisse AG Zürich

Asset Management

IT Project Lead (external)


IT Project Lead for three large scale Global projects, CMMI 3 compliant managing budgets up to CHF 900,000



• Provide a service to Private Banking using Asset Management technology and systems

• Full project life cycle management and software release management

• Requirements gathering and resource allocation for business and IT

• Budget forecasting, budget allocation and project structuring

• Manage development resources allocated to projects

• Full documentation for all project phases, MS project, STC presentations and so forth

• Provide adequate solutions for project related production defects

• Manage and chair business – IT weekly status meetings

• Provide realistic milestones for software release into DEV, UAT and PROD

• Relate with third party vendors for bug fixing and patch releases, sub projects

• Provide solutions to Attribution reporting defects and add enhancements

• Management of staffing resources within projects


Sep 2008 – Oct 2009

Deutsche Bank AG Zürich

Assistant Vice President

Global Market Equities, Investment Bank

Application Support / Business Analyst


Trading / Risk Models: Orc, Fidessa, Front Arena, Imagine,



Sole responsibility for all trading applications and risk models for DB Zürich. Project lead for SWXess exchange upgrade for DB Globally. Liaising with Business managers.



• Front office, risk and application support for internal and 3rd Party Vendors

• Support and training on OMS

• Solaris, Windows, Linux and Unix support

• Gap Analysis on various applications

• Installation and upgrades for all DB Zürich applications

• Project lead for SWXess Exchange upgrade

• Liaising with Moscow based developers for software enhancements

• Change control and change management

• Introduced ITIL process, SLA and KPI

• Provide data extracts using Sql scripts

• User training on DB internal trading and risk systems

• Technical documentation on support related resolutions

• BCP and DR testing

• Develop better Vendor relationships


Nov 2005 – Aug 2008

Goldenberg Hehmeyer Trading Co Ltd

IT / Trade Support Manager


Trading Platforms: TT, GL Trade, RTS, Eurex, Web-ICE and GH Trader



Designed and built TT 7x trading infrastructure including TT FMDS (TT Charting) and Btec. Set up the Budapest office external trading environment. Implemented trading platforms and structure for Equity trading in conjunction with Merrill Lynch DMA



Management of IT/Trader support, Project Management of Exchange connectivity



• Front office, risk, compliance and administration on all trading systems

• Server and application support for t

• Active Directory, Exchange, Windows, Solaris and Unix server administration

• Planning and implementation and connection for all exchange gateways, CME, CBOT, EUREX, Euronext, LIFFE, Btec and ICE

• Bloomberg, Reuters, CQG and Futuresource data systems

• Full training for IT, Trader Support and back office on all systems

• Intrduced ITIL and support call logging.

• Worked closely with developers for in-house risk and trading platforms

• Full Eurex Miss Administration for multimember connectivity as well as setting up Eurex Proximity hosting, registered MCA for LIFFE/Euronext

• Liaising with all external offices worldwide for trading needs, set up WAN links for New York, Tokyo, Chicago and Budapest to trade through London

• Implementation of Tibco

• Recruitment and training of all new staff


Oct 2004 – Nov 2005

Refco Overseas Limited

Trading Systems Application Support


Trading Platforms: Easyscreen, Nyfix, GL Trade, Pats, TT, Fidessa, Refco Pro, Ffastfill, EccoWare, Web- ICE, Nymex Access and other various web based trading platforms.



Set up Refco and Trafalgar ICE/IPE traders for Electronic Trading after the closure of the trading floor. Platforms used were TT, Refco Pro and Web – Ice. Set up ULlink to provide external clients (Brokers) with real time execution using Fix protocol.



To liaise with all traders, 3rd Party Vendors and Exchanges. Ensure full functionality is available at all times for electronic trading for internal and external clients.



• Full autonomy on all trading systems for internal and external clients

• Advising internal and external traders on suitable platforms, relevant for their trading needs

• Planning and implementation for all front and back-end upgrades

• Liaise with Business development and IT to ensure Sales demos are successful

• Assist developers in all aspects of electronic trading, including monitoring tools

• Organized and chaired meetings with head traders, senior management and ISV’s

• Liaised with Back and Middle office for clearing needs

• Training for Trader support and IT staff on trading platforms

• Infrastructure redevelopment for various trading lan segments

• Full Eurex Miss administration

• Tibco administration

• Exchange connectivity and order routing for all exchanges

• Risk limits and trade reports for compliance and Risk


Jan 2003 – Oct 2004

NYFIX Overseas Inc (Independent Software Vendor) 

Technical Account Manager



• Technical Account Manager for six world leading Banks and Trading companies

• Installation and development of all NYFIX (OBMS) components and applications worldwide

• Project management and development of web based software

• Implemented open source products for multi system development

• Support, maintenance and development of all NYFIX products

• Advising programmers in application development for trading software on all financial exchanges.

• Technical author on NYFIX developed products (installation and user guides)

• Testing applications before release for quality assurance

• API and upgrades for all world exchanges

• Company Key and credit card holder


June 2001- Jan 2003

Tradelink Worldwide Limited 

UK ICT Manager


Trading Platforms: Easyscreen, Orc, Tradelink in house model



• Solaris, Windows NT and 2000 system administration

• Full support on all trading applications, systems and network infrastructure

• Development of the Network and Communication Systems

• Advising US (Chicago based) programmers in application development for trading software

• Developing Traders knowledge in relation to electronic trading platforms

• System and network upgrades including LIFFE and Eurex interfaces and gateways

• Application upgrades and support on LIFFE and Eurex trading platforms

• Registered point of contact with Eurex and LIFFE Account managers

• Purchasing control for the IT Department

• Technical author on all aspects of IT

• Company credit card and key holder


2000-June 2001 

Charles Stanley & Co Ltd SeptSupport Team leader / Application Support


Installation, Maintenance and Troubleshooting:

• Reuters, Bloomberg, ICV/Primark DataStream Systems

• IBM AS400 systems (Figaro) and relevant Software packages, Order Routing and Client Access Express

• System monitoring Software, Desktop Xpert, Mail Sweep and Anti-Virus

• Web Support: Egg online share dealing, Fidelity online share dealing and Xest Share Dealing (Charles Stanley)

• Hardware Support: Complete Workstation/Server builds and Hardware upgrades

• Technical Author on Support documentation



IT Systems Development NCO in the Irish Guards Band



• Installation and maintenance of Windows 95/98se

• Installation of other Microsoft products including MS Office 95/97/2000

• Installation and instruction of specialist musical notational software

• IT Training in all aspects of MS Office and Windows 95/98se

• Implemented System back up procedures

• Fault finding and Troubleshooting on all Systems

• Hardware and software upgrades.



Qualified Band Sergeant

Responsibilities included controlling the administrative side of the band, supervision of the team leaders ensuring they complete their tasks.



Team Leader in the Irish Guards Band

The role is to ensure that the day to day running of the band is achieved.


Work Experience In Spare Time:


Head of Music, Roehampton Church School

Duties included:

Management of the Music Department

Arranging the music and conducting the Christmas concert

Teaching woodwind and percussion on an individual basis for pupils between the Grades of 1 and 8 and private students studying for their Diploma

All pupils achieved a 100% pass rate with the Associated Board of the Royal School of Music.



Head of Corporate Entertaining/Events Manager, St Mary’s University College

Duties included arranging commercial functions, PR and management of 23 staff. Functions that were held at St Mary’s University College included Royal parties, media launch parties, weddings, banquets and office parties.




Special medical training to cover ancillary military role:

Regimental Medical Assistant 1990

Combat Medical Technician in Kosovo 1999



1980 – 1987

Secondary Education: Gransha Boy’s School

A level certificates in 3 subjects

O level certificates in 8 subjects

1987 – 1988

Royal Military School of Music

Class 1 qualified musician

LRSM Band Studies certificate


Composition and Arranging Award

Degree course in Music

June 2000 – Aug 2000

Indigo Training

Microsoft Certified Professional

NT4 MCSE course

MS Office

MS Outlook and Exchange

Windows 98se/95

OTHER Senior Management Certificate

QUALIFICATIONS Middle Management Certificate

Army Advanced Education Certificate

Customer Services Certificate

First Aid Certificate


 Hobbies and Interests

Golf(6); composing, arranging and performing music; writing articles for the Guard’s Journal and other publications; a keen sportsman and particularly enjoy team sports such as rugby, cricket