Customer Service and Financial Advisor

Serial No: 11609
Skills keywords: 
Short Bio:

An ambitious and dedicated Customer Service / Financial Advisor with extensive experience across banking, retail and insurance industries. Utilizes strong communication and interpersonal skills to establish excellent working relationships with colleagues and clients at all levels. Diligently maintains accurate customer records in both written and digital formats. Ensures consistent compliance with all relevant policies procedures, standards and regulations.

Current location:  United Kingdom - View on map
Nationality: Nigerian
Preferred Sector of Employment:  accounting and finance
Spoken languages: english
Location I am interested in working: canada

Education And Qualifications
MSc: International Business and Enterprise (2010)
Dissertation: ‘Consumers’ Attitudes and Perceptions Towards Internet Banking in Nigeria’
University of Glamorgan, Treforest, Pontypridd, Wales, UK

BSc (Hons): Business Administration (2006)
Babcock University, Ogun State, Nigeria

Secondary Certificate: GCSE Equivalent
Iju Ebiye High School, Ogun State, Nigeria

Compliance and Audit Consultant (2012 – date)
LLOYDS BANKING GROUP, Black Horse Finance, (Huntswood Recruitments), Cardiff, Wales
• Effectively prioritizing workload and managing time to fulfil multiple responsibilities simultaneously, including handling kickbacks from other departments to identify and resolve errors in cases sent for processing
• Conducting thorough investigations of written payment protection insurance complaints and determining whether the insurance sales on loans were conducted in compliance with established FSA guidelines
• Producing comprehensive summarized final assessments detailing the outcome of customer complaint investigations for timely submission
• Liaising with customers to discuss insurance complaints submitted and utilizing strong communication skills to develop productive working relationships
• Working effectively as part of a team to consistently achieve quantity / quality targets in accordance with business objectives and regulatory requirements
• Fulfilling responsibility for receiving written complaints from both customers and claims management companies and accurately logging the information on the system

Payment Protection Insurance, Case Handler (2011 – 2012)
ROYAL BANK OF SCOTLAND, Reading / Bristol (Hazzel Carr)
• Diligently investigating all client complaints on behalf of RBS, from the initial report to the final completion of the case, including payment protection insurance on loans, credit cards, overdrafts and mortgages
• Liaising with customers and third parties over the telephone to swiftly resolve any complaints issued, eliciting further information and responding to queries as necessary
• Frequently liaising with UKI and FOS to facilitate the efficient and satisfactory resolution of clients’ complaints, also, identifying cases which are outside of jurisdiction
• Conscientiously ensuring that all decisions are fair and independent, in accordance with Ombudsman and FSA regulations, issuing final decision letters to clients and conducting redress calculations

(Jun – Jul 2011) Customer Complaint Handler
• Responding promptly and knowledgeably to inbound customer service calls, managing general / technical queries from existing customers and maintaining an exceptionally high standard of service at all times
• Utilizing an excellent working knowledge of internal computer systems to log customer records / enquiries during telephone consultations with the customer

(May – Jun 2011) Customer Service Manager (1 month contract)
TESCO HOUSE, Ty Glas, Wales
• Diligently maintaining a comprehensive knowledge of products, services and customer information to ensure efficient handling of customer queries relating to clubcard statements and vouchers

Customer Service Representative / Complaint Handler (2010 – 2011)
CONDUIT UK, (Sky), Cardiff, Wales
• Efficiently processing customers’ payment for products, researching / resolving customer queries and assisting existing / potential customers to identify the most suitable product / service for their household
• Providing consistently high standards of after-sale service, delivering a promise of commitment and accurately logging customer details / complaints on the system while talking to clients on the telephone

Administrative Officer (Apr – Aug 2009)
FAST TRACK DEVELOPMENTS LTD., Victoria Island, Lagos, Nigeria

Claims Handler / Application agent (2008 – 2009)
UNIC INSURANCE PLC., Ikeja, Lagos, Nigeria

Tutor, Business Studies (2007 – 2008)
NYSC (NATIONAL YOUTH SERVICE CORPS), ECWA Secondary School, Gusau, Zamfara, Nigeria

Sales Executive (Part Time) (2006 – 2007)
CHELLARAMS PLC., Isolo, Lagos, Nigeria