Self-motivated, enthusiastic and dedicated team member with several years’ practical experience and knowledge gained in the demanding and challenging fields of fast food retail and FMCG; resourceful and articulate who is passionately committed to the delivery of service excellence whilst remaining focused on achieving business goals and objectives.
Education And Qualifications
MSc in Computer Systems (2009-2011)
Bedfordshire University, Luton, UK
MCA (Master of Computer Applications) First Class ( (2005-2008)
Ponnaiyah Ramajayam College, Thanjavur, Tamilnadu, India
BSc Degree in Mathematics (Second Class) (2001-2004)
Khadir Mohideen College, Adirampattinam, Tamilnadu, India
KFC (Kentucky Fried Chicken): Dunstable, UK (2010 – Present)
Full Time Crew Member, January
• Operating in a fast paced restaurant in which the main focus is on both speed and delivery whilst maintaining a high level of customer service
• Providing invaluable support to other team members
• Utilizing strong logical and analytical skills to deal with daily problem solving
• Providing high restaurant standards of cleanliness in accordance with health and safety and Food Hygiene guidelines
• Taking and processing both food and drink orders, accurately operating the till whilst delivering an exemplary level of customer service to ensure reputation and repeat business
• Proactively dealing with customer queries and complaints in a professional manner
• Liaising effectively with other team members
• Dealing with stock, merchandising and general housekeeping duties
Part Time Customer Assistant (October 2012 – Present)
Tesco Extra, Dunstable, UK
• Based in a large retail store working on both the tills and in customer service
• Providing an exceptional level of customer service direct to the general public to ensure paramount reputation and repeat business of the brand
• Ensuring full compliance with all company policies and procedures
• Stock reconciliation and merchandising, presenting products within store to the highest standard including special promotions
• Effectively communicating with colleagues and internal departments in order to meet customer requirements
• Meeting and exceeding both individual and team based targets
• General administration duties
English & Tamil
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