Ad Hoc Reporting
Business Analyst III, Jacksonville, FL (2010 to Present)
Business and functional requirements
Create monthly transaction reports for upper management
Lead meetings with business and IT resources
Test websites and back-end processes
Design and write user guides for end users
PCI-DSS and security testing
Train new hires
Disaster recovery testing and business continuity testing
Business Systems Analyst, Jacksonville, FL (2006 to 2010)
Coordinated needs of various stakeholders to implement successful software changes
Led meetings with business and IT to elicit requirements and plan project work
Analyzed current and potential features for home and auto insurance quoting sites
Assisted managers of various teams in making informed decisions
Recommended the best ways to achieve business goals through software enhancements
Wrote functional requirements to integrate services in a Service Oriented Architeture environment
Analyzed and documented business requirements for a new VIN validation system
Thoroughly documented a new class plan used in several states
System Analyst / Programmer, Mayfield Village, OH (2000 to 2006)
Coded and tested refinements to quoting applications using C, C++, XML, and HTML
Leader of team that analyzed test issues, identified trends, and created solutions
Established process for 24/7 rotating on-call support
Trained colleagues to provide continuous support for internet quoting software
Facilitated team meetings and served as liaison between local and out-of-state team members
Revised process to reduce time spent on critical path of rate revision projects by 30%
Performed requirements analysis for a new rate revision tool
Created management reports, technical documentation, and instructional aids
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