Business, Marketing, Promotion, Relocation, Travel

2012 – 2013: Promotion and Marketing Assistant.

FRANTOIO OLEARIO FRATELLI PACE, S.NICOLA, POTENZA, ITALY

• Demonstrated a positive response to pressure within this family-run olive mill as part of a challenging project to identify and secure partners abroad and outside of the Italian national market.
• Researched various foreign markets, including consumer habits, sensibility for Italian goods and listing potential buyers.
• Interfaced and developed relationships with buyers.
• Participated in B2B meetings at Dusseldorf and Berlin as Company Representative at an exhibition organised by the Basilicata Chamber of Commerce.
• Translated company material into English and managed conversational English lessons with the company Managing Director.

• Oversaw functions associated with UK market development.
• Cultivated, maintained and nurtured key internal / external relationships, conducive to service excellence.
• Promoted exceptional levels of customer service.
• Increased brand awareness through collaboration with the Marketing department.
• Facilitated the timely completion of ad hoc administration, including the analysis of letters, newsletters and website content.
• Presented ideas and suggestions to potentially change and re-write texts in the English language.

• Acted as Telephone Operator (inbound / outbound) for the UK market as part of Sergio Marchionne’s goal to make the company “customer oriented”.
• Utilised a consultative approach with clients to effectively analyse and delineate their requirements.
• Dealt tactfully and diplomatically in the resolution of any arising concerns and complaints.

• Harnessed all available teaching tools and techniques to teach English at the Irish School of English, Milan, Italy (2011); successfully taught at multinational corporations, including Deloitte.
• Gained invaluable exposure to Public Relations at Carnaby Disco, Rimini, Italy (2010); collaborated effectively with Italian and foreign tourists.
• Member of the Royal Navy Reserves in Hull, England (2008 – 09).
• Cemented an appreciation as to the importance of first class customer service, alongside energy, drive and enthusiasm while adopting a collaborative approach as part of a multifaceted team as Warehouse Worker at John Deere, Nottingham (2008 / 09).