1997 B.E. (Electronics & Communications) from VMKV Engineering College Salem, University of Madras,
Undergone trainings on:
- Project Management.
- .Net Version 2.0.
- Information System Protection.
- E-commerce and Internet Technologies.
- .NET Training Oct’04 – Nov’04.
- Presentation Skills Oct’07 – Oct’07.
- Project Management Essentials Workshop Jan’08 - Jan’08.
- Foundation Training Apr’08 - May’08.
- CMMI-iPlan Training for Project Managers Jan’09 – Jan’09.
- CMMI-QMS Refresher Dec’08 – Dec’08
- Project Management Forum Mar’09 – Mar’09
- JIRA Training Apr’10 – Apr’10
- ITIL v3 Foundation Training Jun’11 – Jun’11.
- BlackBerry Training on Application Development Apr’11 – Apr’11.
- CMMI-Project Planning & Project Monitoring and Control Sep’11 - Sep’11.
Since May’01 with Emirates Group – IT, Dubai
May’01 – Apr’04 Software Engineer
May’04 – Dec’14 Senior Software Engineer
Since Jan’15 Business Analyst
~ As Business Analyst ~
Created web accessibility requirements and solutions document for making www.emirates.com web sites Level AA compliance in accordance with W3C Web Content Accessibility Guidelines 2.0.
Provided ideas by conducting research to provide future proof solutions to increase the customer base for the emirates frequent flyer program called Skywards.
Suggested the necessity of capturing the customer journey using the web analytics tool like Google Analytics, Crazy Egg etc.
Analysed the data captured in Google Analytics to understand different types of customers and provided suggestions for more offers to entice the customers to become a frequent flyer of emirates airlines.
Analysed, captured and documented business objectives and functional requirements for various stakeholders across departments.
Created wireframe document to provide a visual guide for the functionalities of the website.
Prepared Process Flow diagrams using Microsoft Visio.
Conducted impact analysis, and generated use cases, supported user acceptance testing to ensure a successful delivery of the applications across various digital touch points.
Conducted user acceptance testing to ensure the end product met the customer requirements.
Elicited requirements from users by writing user stories and prioritized the requirements based on the estimation and system capability.
Suggested MVP (Most viable product) approach rather than doing a big bank approach for redesigning and making certain pages on Emirates.com responsive design.
Understand & Manage Requirements prioritization and scope by interacting with managers, vendors, clients, consultants & other multiple stakeholders.
Prepared functional specification document by coordinating with software team.
Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
Planned, facilitated and reported on quality assurance testing efforts.
Advised / challenged any technical proposal especially on the web technologies
Utilized the tools & techniques of quality management system for ascertaining the qualities of products delivered are in high standards.
Managed Test strategy and planning for various testing (User Acceptance Testing, API Testing, Automation Testing, Non Functional Testing, Function/Feature Interaction Matrix, E2E Testing).
Conducted user training for the content management system as well as the admin modules developed for various enhancements
Created core air travel functionalities accessible for users with disabilities (visual, hearing, motor control and cognitive disabilities). Emirates Airline aims to provide a digital experience that is accessible to all types of customers, and recognizes that good accessibility coincides with the commercial and corporate social responsibility goals of the airline.
Supported the Emirates airline’s aggressive expansion plans and the aspiration to become one of the top 100 lifestyle brands worldwide. Lead the team to integrate Emirates.com, Skywards.com and the Internet Booking Engine (IBE) into a single website. Key contributor to provide single online experience for our customers. The significant outcome of this project was a single, integrated website and brand experience for Emirates customers, improving upon the separation between Skywards.com and Emirates.com that visitors experience today.
Developed the responsive website for emirates official store and integrated the system with FedEx back end system to generate the airway bill number automatically after the customer purchases the product.
Silver Najm award in recognition of outstanding contribution towards the successful delivery of the United States Department of Transport Web Accessibility Project.
Najm Appreciation for the successful implementation of automating MEDIF (Medical Information Form) process
Methodologies UML, RUP, SDLC, Waterfall, Agile
Documentation Tools Rational Requisite Pro, Visio, MS Word, MS Excel, MS PowerPoint
Project Management Microsoft Project, Microsoft Office Suite
Content management system Umbraco, Tridion
Database Oracle, SQL
Other Software Expert Choice, Agile JIRA , HP ALM, Mandrill
~ Projects Handled ~
Worked as business analyst for the development or enhancement of below websites :
~ Job Profile as Senior Software Engineer ~ May 2004 to December 2014~
Designed and developed responsive web sites using angular JS and Microsoft.Net technology integrated into Umbraco content management system.
Managed the web based support projects as per CMMI standards in order to perform Corrective, Adaptive, Perfective and Preventive maintenances.
Architected the technical design and solution for skywards.com integration project into emirates.com using C# and Microsoft .Net technology
Analysed system trace and application logs to identify root cause of technical issues reported from live and test environments.
Conducted review of designs and code to maintain a high quality of deliverables and to meet the system design requirements.
Provides technical supports for the skywards web applications hosted in Verio infrastructure, ensured that application is available 24/7 as per the service level agreement.
Software and Database Design:
Translate the functional requirements into the specification of functional processes, program modules and data definitions.
Work with the database administrators to design and build file structures to support the functional processes providing documentation and Reference for specifications, design, code development, testing and support. .
Ensure that staff maintaining and performing software systems understand user needs and software requirements to determine feasibility of design and development within time and cost constraints.
Plan and assist with the testing of modules by doing code reviews as well as integration testing and also be responsible for creation of databases for test and training.
Analysis and designing for enterprise wide IT solutions in alignment of business/information systems.
Provided technical solutions for various web interfacing applications
Business and Systems Analysis:
Prepared, collected and documented business objectives, functional specifications, requirements, data models and technical architecture to meet an identified business need.
Gathered and assessed requirements from Skywards business unit and coordinated the efforts of Emirates group information technology team with those of the external web developer and QA team.
Collaborated directly with business units to assess the technical impact of business requirements and to reach consensus on alternative solutions when necessary in an effort to maintain a consistent and flexible architecture.
Conducted the process study, gathered the requirements, designed and developed the web site for Kuwait airways. Assisted the infrastructure team in successfully implementing the web site on the extranet data centre of Emirates Group-IT
Prepare, collect and document business objectives, functional specifications, requirements, data models and technical architecture to meet an identified business need.
Assist the Project Manager and relationship managers (BITM's or B.A's) to scope small projects, prepare business cases and the project plan, and prepare the systems requirements specifications to the point of sign off.
Prepare functional and technical specifications for external suppliers or for in-house development
Managed a team of web developers in the design and implementation of multiple web based applications.
Lead the development, designing and implementation of the frequent flyer program for Kuwait airways.
Generated project status for monthly presentation purpose.
Managed a team of software engineers in development of aircraft seat back application (skywards-In-flight).
Efficiently and successfully completed projects within agreed time, scope and budget. (e.g. Skywards.com integration with Emirates.com)
Spearheaded a team of:
- Web Developers for designing and execution of multiple web based applications.
- Team of Software Engineers for the development of Emirates.com website, aircraft seat back application (Skywards-In-flight).
Identified and acquired requirements from Skywards Business Unit and liaised the efforts of Emirates Group Information Technology Team with the External Web Developer and Quality Assurance (QA) Team.
Ventured directly with business units for identifying the technical impact of business requirements and attaining consensus on alternative solutions for maintaining consistent and flexible architecture.
Rendered assistance to the Infrastructure Team for the successfully execution of the web site on the extranet data centre of EG-IT.
- Bronze Najam: Award for successful execution of Oasis Club website for Kuwait Airways.
- Mabrook Award for the successful implementation of Virtual assistant software for Skywards.
Internet Technology Asp.Net 4.0 , HTML-5, JQuery and Angular -JS
Development Tools Microsoft Visual Studio, Eclipse, Dream Viewer
Database Oracle, SQL,MYSQL
Programming Languages C#,VB Script
Methodologies SDLC, Waterfall, Agile
Documentation Tools Visio, MS Word, MS Excel, MS PowerPoint
Project Management Microsoft Project, Microsoft Office Suite
Content management system Tridion
Other Software Expert Choice, Agile JIRA , HP ALM, Mandrill
~ Projects Handled ~
Handled various projects like implementation of:
- Eagle flyer web site for Air Nigeria.
- Skywards In-Flight Application.
- Skywards Program review.
- Skywards Application support project.
- Emirates High Street web interface.
~ Job Profile as Software Engineer ~ May 2001 to April 2004 ~
Translate the process and enhancement specifications into programs and write or generate error-free code within agreed time-scales, using the development tools, methods and languages specified by the Project
Manager. Reference and document the software for ease of quality assurance, testing, operation and support.
Investigate reported faults in operational code and proceed with changes to the code and promotion for replacement, following the department procedures of change management.
Prepare test conditions for unit testing and test the code developed.
Assist in the test, training and implementation phases of projects.
Reference and document the software for ease of quality assurance, testing, operation and support.
Ensure that 100% of software is peer reviewed and unit tested and help ensure that all functional and non-functional requirements are met.
Software and Database Design
Assist in translating the functional requirements into a specification of functional processes, program modules and data definitions. Work with the database administrators to design and build file structures to support the functional processes. Reference and document the specifications and design for code development, testing and support.
Plan and assist with the testing of modules and in the creation of databases for test and training.
Business and systems analysis
Prepare and document business objectives, functional requirements, data models and technical architectures to meet an identified business need. .
Prepare functional and technical specifications for external suppliers of software or for in-house software writing.
Test and quality assure all software.
Assist the Project manager or Relationship Manager (BITM) in establishing test and acceptance plans, as well as the final production database.
Participate actively within the project team, seeking training and developing skills and competencies to meet the needs of the anticipated work programme.
Accurately report on time spent against plan and progress achieved within the project control system being used on a weekly basis.
Contribute towards improving the performance of the department, following and improving relevant departmental standards and undertake additional specialist roles and activities when required.
Ensure that an effective and focussed work rate is maintained by self.
~ Major Assignments ~
Etisalat –More Loyalty program
Kuwait airways –Loyalty program web site
Virgin Nigeria - Loyalty program web site
~ Clientele ~
Successfully enhanced Application Support Process by creating a support mail box and advise the business to send email to that mail box during any support issues and ensured that the support person on roster will respond to the email on priority basis and track the issues to closure
Involved in and also provided assistance and support in:
- Configuring the SMTP services.
- Installing and configuring SQL server 2008 express editions
Manage and successfully deliver assigned IT projects, in compliance with the project practices, standards and processes of the Emirates Group IT department, to meet defined business requirements and enabling the achievement of agreed business benefits within agreed timescales, scope and cost. Lead the Project throughout the project phases from initiation to closure; support and enhancement of the complete solution.
Lead a team of business users, other departments of the Emirates Group, suppliers and other sections of IT to deliver the project. Ensure project stakeholders are managed properly for the duration of the project to achieve a smooth implementation and quick realisation of benefits. Projects may include solutions built in-house, acquired systems and Infrastructure Projects.
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