My experience in the Automotive Aftersales Industry has placed me in the position to deliver continuous improvement in aftersales services and high level of customer satisfaction by persistent collaboration across multiple lines of business in the industry and various automotive manufacturers.
proven track record of managing effectively managing the parts department to ensure profitability as well as running an excellent warehousing system.
consistently using analytical thinking to build and run technical report to different automotive manufacturers and aftersales delivery teams, reducing delays in resolving product and service-related issues by 80%. strong coordination with manufacturers to ensure quick resolution of any product failure s.
strong technical and relationship management skills, fixing it right the first time and building trust and integration with customer operations teams to define and align customer expectations and satisfaction with daily aftersales operations.
Bachelors degree in Mechanical engineering
Higher Nationa Diploma in Automotive engineering
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