Accomplished IT professional with over 15 years of experience providing expert-level Tier 2/3/4 application support for business-critical systems. Proven ability to troubleshoot and resolve highly complex application issues. Skilled in collaborating with cross-functional teams, managing vendor relationships, and delivering high-quality training.
Postgraduate Diploma, Management Information System - GIMPA, 2008
BSc, Management and Computer Studies - Wisconsin International University College, Ghana, 2007
ITIL Foundation Certified V3 in IT Service Management
Provide advanced Tier 2/3/4 support and maintenance for all enterprise applications and databases serving 250+ users across multiple locations.
Take full ownership of complex application and database issues, troubleshoot root causes, and implement solutions to restore services promptly while minimizing business impact.
Collaborate with infrastructure teams to architect, optimize, and harden application environments
My interest is in Soccer, i enjoy playing soccer or playing soccer games online. I also enjoy reading a lot.
I also enjoy playing table tennis with friends.
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