Account Manager and Customer Success Manager with 15 years experience in customer service, account and business management, helping businesses acquire and retain clients, offer solutions, renew contracts and drive client satisfaction resulting in an 85% increase in client retention, 65% increase in upsell and 65% growth in revenue. Adept at leveraging industry knowledge and resolving issues to drive continuous improvement and impact in business and client service management.
Qualification- MBA in Digital Innovation, Brunel London.
Skills - Microsoft Office, Outlook, PowerBI, CRM, Data Analysis, Digital Marketing Foundations, Tableau
Other Skill Problem Solving, Leadership, Customer Relationship, Commercial Acumen, Analytical Skills, Time Management, Communication, Critical Thinking, Business Planning, Stakeholder Management, Presentation Skills.
I love doing my daily mindfulness practices like yoga, meditation, travelling, watching docuseries/podcasts, and trekking.
I love meeting new people and socialising during weekends which gives me some networking opportunity as well.
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