Romanian Project Manager Consultant

Available

Serial No: 9159

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Skills keywords: business project management, business strategy, customer relationship management, operations management, performance management

Short Bio:

In the last 3+ years I focused my work on performance management, KPIs, internal controls, processes optimization, customer analysis and metrics, reporting automation, customer portfolio optimization and CRM and managed to: increase transparency, reduce cost, reduce headcount (centralization, outsourcing of services), improve customer satisfaction (yearly average of 8%) and improve overall efficiency of my client's organization.

I am a long-life learner, that loves challenges and change, passionate about technology, startups and business development.

Current location:  București, Romania - View on map

Preferred Sector of Employment:  accounting and finance

Spoken languages: basic German, english, french, Romanian (native)

Location I am interested in working: Anywhere

KEY SKILLS

 Customer Relationships Management: long-term customers relations, CRM systems

 Performance Management: reporting, key performance indicators

 Operations Management: lean processes design, organizational design, supply chain management

 Business Strategy: vision, mission, strategy, repositioning, business development

 Project Management and specialized training

EXPERIENCE

2013 – OMV Group (Austria) – OMV Petrom (Romania)

Current Largest oil and gas producer in SE Europe, >3.000 MEUR turnover, >13.000 staff (Romania)

Project Manager

• Developed and implemented a performance management system for the services provided by Global Solutions to OMV Petrom:

o Designed business processes

o Developed KPIs for all services/products and implemented optimization measures

o Defined quality standards for services (ISO 2000)

• Defined and implemented CRM, consequent to the Performance Management project:

o Created a customer Call Center for OMV Petrom

o Built a centralized Service Desk for internal clients (OMV Petrom)

o Improved customer satisfaction to 78% for 2013 (from 70% in 2011)

• Created a Business Intelligence Center for data management and reporting automation:

o Defined reporting needs and analysed existing systems (CADA, excel)

o Defined BI concept: customer (user) interface, data management system, CRM and reporting dashboard

o Implemented software, harmonized with existing system, rolled-out pilot in four months

o Built standardized reports for each service, supporting the designed KPIs

• Performed trainings for presentations in PowerPoint, Excel, Project Management tools & business cases preparation and presentation

2013 – Work In Startups

Current Startup, recruiting industry, London (UK)

Business Consultant – Operations

• Supported the founders in creating the business development strategy, vision, mission, and strategic targets

• Built customer acquisition strategies and customer success metrics and analytics

• Responsible also for customer support, community management, social media management (using tools such as uberVu or ViralHeat)

2008 – Ensight Management Consulting

2013 Romanian largest consulting company, >5 MEUR turnover, 60 staff (Bucharest)

Senior Management Consultant (CMC)

Managed projects in operations management optimization and organizational design for shared services organizations:

• Optimized internal commercial processes, designed products and a cost distribution system, accompanied by relevant key performance indicators:

o Excellent feedback from client: increased transparency and cost allocation accuracy

o Redundancies reduction: 40% less discrepancies between planned service volumes/budgets; 50% effort reduction for planning services volumes/budgets

• Coordinated restructuring, transformation, strategy and re-positioning of organization:

o Transformed the organization into a service oriented/customer-focused organization; increased customer satisfaction to 70% in 2011 (from 62% in 2009)

o 34% headcount reduction and 38% operational costs reduction

o Service quality improvement, enhanced efficiency through outsourcing of non-core activities and centralization of administrative activities

o New organizational structure: clear processes, roles and responsibilities

Other responsibilities:

• Was the Program Management Office for the construction of the biggest office campus in Romania: unblocked construction (on hold for 2 years), defined new time schedule, project organization, reporting and cost standard templates

• Coordinated the SAP optimization, as SAP MM expert for demand management reorganization; performed specialized SAP trainings to SAP end-users

• Prepared proposals, sales meetings, developed internal competences in marketing

2005 – 2007 Procter & Gamble Marketing Romania

International FMCG company, ± 30 MEUR turnover, >400 staff in Romania (Bucharest)

Purchase to Payment Coordinator

• Started as a Purchasing Assistant for indirect spend; took over SAP Transactional Analyst responsibilities in 2006 and the setup of the new Procurement Centre for direct spend in 2007

• SAP MM (direct and indirect purchasing) key-user and qualified trainer

• Designed performance scorecards to measure buyers’ activity (according to set targets and internal control rules), building action plans where needed

• Designed and implemented SOX compliance rules/systems into all procurement purchases processes for indirect spend, optimized SAP internal control processes:

o Excellent customer feedback (EMEA P&G plants and suppliers)

o Top Purchasing Assistant performer

o 18 – 24% reduction of SAP reports incidents/errors (as Transactional Analyst)

o Audit May 2007 with very good results and minor observations

2003 – 2005 Dacia RENAULT

International automotive company, ± 2.600 MEUR turnover, >13.000 staff (Romania)

Buyer

• Managed a supplier portfolio of >50 suppliers and a budget of ±10 MEUR, being in charge of directly purchasing vehicle parts (Dacia Nova and Dacia Logan):

o ±12% yearly cost reduction through negotiation and synergies

o Good feedback from suppliers and other collaborators

o Ensured production continuity, solved crisis situation (such as major quality defects)

EDUCATION

2013 Project Management PRINCE2 Foundation (AMPG International)

2011 – 2014 Certified Management Consultant (International Council of Management Consulting Institutes)

2007 – 2009 MA Management and Business Communication, National School of Political and Administrative Sciences, Bucharest, Romania

1999 – 2003 BA Public Administration, University of Pitesti, Romania

OTHER

• Fluent in English, French and Romanian (native), intermediate in German

• Trainer: PowerPoint, Excel, project management tools, business case, SAP MM (P&G qualified trainer)

• Skills: customer relationship management, data analysis, synthesis and presentation, HTML, CSS, Python basic, problem solver, efficient in planning and following deadlines, organized, proactive, intrapreneur.