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Tel:
+44 (0) 2079890750
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Masters in Business administration(United Kingdom)
Bachelors degree in Hotel management and catering technology(India)
WORK EXPERIENCE
Aryana Hotel- 4 star (UAE)
Service Manager
April 2015 - September2016
• Working closely with the management in strategic design and hotel operation
• Control payroll and equipment costs through efficient allocation of department budget.
• Oversee inventory management and requisition of materials and goods.
• Plan and manage facility central services such as reception, security, pest control, housekeeping, waste disposal and parking.
• Reduced employee turnover from 50% to 25% resulting in a better-trained staff and improved service.
• Guest satisfaction scores were improved from 75% to 90%.
• Promoted hotelfacilities through regularly interacting with internal and external guest
• Held direct accountability for overall set-up, break-down, cleaning,maintenance issues.
• Effective communication is maintained within department and with all other departments as well.
• Adhere to all hotel policies and act in a responsible manner at all times within the work environment.
• To be aware of VIPs, Corporate and regular guest arrivals and to ensure requirements are anticipated and met.
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