Tour consultant

Previous Employment Details:

1-Work in Tarot Garranh as German Tour Leader in Hurghada 2006--2007

Responsibilities:
 request wake-up calls at the hotel
 reconfirm breakfast time
 reconfirm private bus transportation and any meeting points
 purchase tickets for public transportation
 confirm times for individual city guides and subsequent meeting points
 obtain museum entrance tickets whenever advance purchase is not optional
 give instructions for free time and indications for how Tour Leader can be located
 give suggestions for lunch meal
 advise general information; banking and debit cards, pharmacy, purchase of phone cards
 reconfirm restaurant dinner time, menu and special meal requests
 remind group of hotel rules


2-Work in Travco Travel Company in its branch of Cairo Airport as German Tour Leader 2007-2009.

Responsibilities:
 Handling guest arrival with pick up request, and arrange the transportation.
 Assist with guest luggage as and when required.
 Give all hotel facilities information to the guest and assists them in to the car.
 Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel.
 Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
 Stand by at the arrival terminal for every flight arrival.
 Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.
 If the pickup is not arranged by the hotel then, Guest should be shown only to the recommended taxi or limousine.
 Escort the guest to the official car rental and deals with authorized car rental staff.
 Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.
 If there is a problem while on duty without the supervisor, must be discussed and report to front office manager.
 Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.
 Ensures the neat of appearance and grooming of airport representative officers.
 Anything that is related to operation as well as special cases of leaving must be noted down in the logbook, and also have to have the written approval of Hospitality Manager or Chief Concierge.
 Must follow the working schedule properly. Any changes to be reported and approved by front office manager, assistant front office manager and assistant managers.
 Maintain detailed knowledge of all facilities and services offered by the hotel.
 VIP and VVIP guests to be welcomed at the airport and ensure transportation is arranged.
 Maintain a good relationship with airline personnel, immigration and custom officers under the guidance of the Manager.


3-Work in Flash Tours as German Tour leader& Guide in Cairo 2009-2012

Responsibilities:
 Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries.
 Describe tour points of interest to group members, and respond to questions.
 Monitor visitors\' activities in order to ensure compliance with establishment or tour regulations and safety practices.
 Greet and register visitors, and issue any required identification badges and/or safety devices.
 Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.







4-Working as Tour Consultant (Inbound) in Belhasa Travel Company in Dubai from May 2012 till June 2014.

Responsibilities:
 Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
 Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
 Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
 Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
 Collect deposits and balances
 Use promotional techniques and prepare promotional materials to sell itinerary tour packages
 Handle unforeseen problems and complaints and determine eligibility for money returns
 Attend conferences to maintain familiarity with tourism trends
 Create and update electronic records of clients
 Maintain relationships with key persons
 Keep financial statements and documents
 Reach the revenue and profit targets




5-Working as Tour Operator in Royal Nicolas Tours Dubai from Jan 2015 till Jan 2016.

Responsibilities:
 deciding how many holidays to sell each season and the resorts/countries to use
 visiting resorts to ascertain accommodation quality and suitability
 liaising with coach operators, airlines, hoteliers and resort reps
 agreeing service levels, contracts and costs
 confirming customer names with airlines/hotels
 collecting, evaluating and responding (as appropriate) to customer feedback
 using market research information to guide decisions
 producing brochures and internet-based information
 providing pricing information
 marketing holidays to clients via travel agents, websites, brochures and television advertising
 handling bookings, invoicing and issuing of tickets
 predicting profits or number of bookings

8-Working in Insiders Travel and Tourism as German Travel Desk in Dubai June 2016 till now

Responsibilities:
 Arranges, manages and coordinates all aspects of business travel to meet the specific needs of employers, employees and clientele within an organization.
 completes most work on-site, but may be required to visit certain destinations either before or during scheduled trips to prevent or troubleshoot travel issues that arise.
 also need to be \'on-call\' beyond normal business hours in order to address any needs an employee or client may have in transit.
 responsible for researching, arranging and coordinating travel, transportation and accommodation for employees and clients according to a specific organization\'s business and budget needs.
 Relevant experience in a related field is usually necessary to become a travel administrator, and an education in business administration is oftentimes preferred.