CV, Business Development expert available immediately

Unavailable

Serial No: 47816

Skills keywords: games testing, QAQC, sales manager

Short Bio:

With over fifteen years of international work experience in several sectors, the ability to speak, write and read several languages (Italian, English, Portuguese, Spanish, French and Polish), I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including customers and store staff.

Currently, I am working in the Sales department of Testronic in Warsaw, Poland as a Head of Business Development.

Current location: mazowieckie, Poland - View on map

Nationality: Italian

Preferred Sector of Employment: , IT and Technology, other

Spoken languages: english, french, italian, polish, Português, spanish

Location I am interested in working: Anywhere

WORK EXPERIENCE

02 January 2015–Present

Head of Business Development

Transitioning into a BizDev role was the more biological and natural development for my career as once again identified by Testronic and myself as, for the past few years, I have been covering such duties anyway.

As Head of Business Development for Testronic I am responsible for the whole European market and am responsible for both managing currently existing accounts and finding new prospects to develop even further Testronic’s client portfolio.

02 January 2013–Present

Client Relations Manager

Testronic, Warsaw (Poland)

In 2013 I eventually moved into a more client management position with Sales responsibilities as well.
Together with Testronic we have identified that the most natural development for myself would have been a more client-caring role as this is what I’ve done best in the past 5 years: starting, developing and bringing to a consolidated relationship any client whom I’ve worked with.
Among my clients I can boast the most powerful game Publishers and Developers in the Games Industry (Rovio, Activision, Riot Games, Deepsilver, PKR…). With most of them I managed to develop the original mere business relationship into almost friendship.
My daily duties did not change drastically in this new post, but I have moved away from Operations quite significantly which can be translated into a more global knowledge of the way Testing is carried on and an intensification of clients care.
In other words I am more involved in all aspects involving client managing, from Finance to mutual visits, from Scheduling to Operations organisation.

Duties:
– Ownership of all Functionality game testing activities in the Poland office
– People management
– Organize office operations and procedures
– Design and implement office policies
– Establish standards and procedures
– Carrying out performance evaluations and setting objectives for testing staff
– Interviewing and recruiting testing staff, team leaders and coordinators
– Account management
– Ensure project delivery quality on project level
– Maintaining overview and ownership of assigned projects
– Monitoring quality and progression of testing and reporting on it internally and externally
– Identifying and flagging schedule and/or submission risks to client
– Point of escalation for all Clients
– Off-site and on-site visits
– Clients Spend Report creation
– Monthly and Annual Client finance Reports
– Accommodation of Client requests
– QA Testing Risks evaluation – Client budget control

02 January 2012–02 January 2013

Games Operations Manager

Testronic, Warsaw (Poland)

As an Operations Manager I am responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency, this includes maintaining office services and efficiency, supervising office staff and maintaining office records.
Also, as a Project Manager, I function as a liaison between the client and our test teams during my project management duties, communicating assignments and questions and returning their results and answers in both directions. My role is to be aware of all that goes on the client’s side, the developer side and our side. Based on this I maintain a constant overview needed to ensure the structure and focus of the testing to keep the QA in sync with the rest of the development cycle.

– Ownership of all Functionality game testing activities in the Poland office
– People management, scheduling and staffing
– Organize office operations and procedures
– Design and implement office policies
– Establish standards and procedures
– Carrying out performance evaluations and setting objectives for testing staff
– Interviewing and recruiting testing staff, team leaders and coordinators
– Account management
– Ensure project delivery quality on project level
– Maintaining overview and ownership of assigned projects
– Monitoring quality and progression of testing and reporting on it internally and externally – Identifying and flagging schedule and/or submission risks to client

14 January 2008–02 January 2012	Senior QA Co-ordinator
	Testronic, Warsaw (Poland)
	– Designing and implementing FQA policies and standards – Ensure project delivery quality on project level – Maintaining overview and ownership of assigned projects – Monitoring quality and progression of testing and reporting on it internally and externally – Preparing and delivering accurate spend reports for clients – Monitoring clients’ budget and helping them deciding the best QA approach – Identifying and flagging schedule and/or submission risks to client – Test coordination of multiple language SKUs between different testing sites

01 June 2006–13 January 2008	Localisation Video-game tester
	Nintendo of Europe, Frankfurt am Main (Germany)
	The work consists of proof-reading video games before they are launched on the market. This includes spell-checking the in-game texts and manuals, as well as finding hidden bugs while playing the game. Furthermore, I have been going to conventions and events throughout Europe to promote the company’s products.

02 May 2000–02 May 2004	Virtual lay-out’s Manager CARROZZERIA/FINIZIONI
	Stola S.p.A., Torino (Italy)
	I managed the virtual layout of several projects by using the new software Digital Mock Up 5 and many others. Regardless of the young age, I’ve been entitled to lead a team of three people to the virtual check of the whole body and engine car.

EDUCATION AND TRAINING

05 January 2003–20 December 2006	Bachelor’s degree in Literature, Faculty of Português/Inglês
	Pontifícia Universidade Católica de Minas Gerais, Belo Horizonte (Brazil)

PERSONAL SKILLS

Mother tongue(s)

Italian

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