CV, Experienced European Operations Executive Manager

Available

Serial No: 47231

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Skills keywords: customer relationship management, international work experience, operation management

Short Bio:

Operations management executive with experience in optimizing organizational processes, measurement systems and infrastructure to maximize business results in operations worldwide, including the travel industry, service industries and education industry.
Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets.
Extensive scope of responsibility, proven success and track record.

Current location:  Lima, Peru - View on map

Nationality: portuguese

Preferred Sector of Employment:  General Management, Travel and Tourism, Transport and Logistics

Spoken languages: english, french, portuguese, spanish

Location I am interested in working: Anywhere

AREAS OF EXPERTISE

• Multi-site operations

• Change Management

• Total Quality Management

• Problem Solving

• Decision Making

• Operating Infrastructure

• Continuous Improvement

• Cross-Functional Team Leadership

• Operational Processes / Standards

• Performance Management

• Negotiation and Communication

PROFESSIONAL EXPERIENCE

GENERAL MANAGER
KREA ADVERTISING AGENCY, LIMA
2014 – to present

• Recruited to implement enterprise-wide quality system, improve cost structure, enhance operating performance, oversee compliance with local regulatory bodies, and build training capability at a local advertising agency with top Fortune 500 clients.

• Oversee 20 employees and a $2 million dollar budget to drive process improvements across operation, as well as improve the quality of the operation, billing, collections, and customer service.

• Provided ongoing operational process analysis, communicated project status, and Identified and resolved operational issues.

• Slashed 28 percent on payroll / benefits by reducing overtime and premium hourly rates , thus increasing profitability by 28 percent directly, 40% reduction in production errors.

SENIOR LANGUAGE CONSULTANT
BOSE MEXICO TIJUANA, BAJA CALIFORNIA, NORTE MEXICO
2011 to 2014

(Outsourcing contract)

• Recruited to design and lead internal projects focused on improving the training processes of the employees, elaborate on line training manuals, translating the SOP´s manuals for operation from English to Spanish and Spanish to English for the opening of the New in Plant in Malaysia.

• Achieved a 35% reduction in down times in traveling to the training center.

• Delivered a 20% increase in productivity by installing the on line training programs and avoiding down times.

• Optimized performance in the electronic circuits productions area by 25% workers could easily access online solutions.

BRANCH DIRECTOR
INSTITUTO HAMER SHAPR, MEXICO CITY
2008 to 2011

• Recruited by CEO to turn around operation of a $3 million nation-wide language institute with top 500 forbs clients, achieving 20% growth in the first year

• Implemented ISO 9001 /2008 in the first two years of operation

• Slashed costs by 23% in the first year of operation by reducing the payroll / benefits

• Installed a nationwide digital on line system to evaluate customer, incrementing sales by an additional 15%

• Oversee 125 employees nationwide and a $1.2 million budget to drive process improvements, renovations, remodeling of installations.

BRANCH DIRECTOR
INSTITUTO INTERNACIONAL DE IDIOMAS, MEXICO
2001 to 2008

• Recruited to manage and direct a top ranking AAA school and language center in the hearth of México´s upper middle class.

• Oversee a staff of 80 professors and administration with a $3million budget

• Turned around the operation increasing student population by 25%

• Renewed and remodeled the language center with top of the line technology and I.T. applications at the language center opened a language laboratory for students to practice skills

• Created a teachers training center to prepare new teachers in a bachelor of education

CITY MANAGER
NATIONAL CAR RENTAL, MEXICO CITY
1993 to 2000

• Recruited by CEO to turnaround the operation of multimillion dollar franchise operation nationwide of National Car Rental / Europe Car rental in México City base out of the México City Airport.

• Oversee 180 employees nation-wide with 500 thousand dollar budget to drive process improvements across operation.

• Renewed the fleet from 30 cars in México City to 120 cars in less than a year, renewed nation-wide fleet in a years time.

• Remodeled the airport branch and the terminals rental counters in less than 6 months.

• Slashed costs over 30%, reduced payroll / benefits 20%

• Increased revenue by 25% in the first six months

• Renewed and remodeled the rental offices in six states in the first year of operations.

• Slashed 30% operation costs for every branch nation-wide

QUALIFICATIONS

Business Administration – Durham Nixon Clay Business College Austin, Texas, U.S.A.

Computer Programming – Durham Nixon Clay Business College Austin, Texas, U.S.A.

Western Modern Languages – Universidad Autonoma Baja California,  Baja California, Mexico