CV, IT Support Engineer Seeking Job In Europe

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Serial No: 46307

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Skills keywords: bash scripting, c/c++, linux server support

Short Bio:

Self-motivated and detail oriented professional with 12 years of experience in IT. I have worked as Programmer (c++/C#) for 4 years and as Technical Support and Technical Team Leader for about 8 years supporting Linux based server and web applications.

Skilled in organization, leadership, problem solving, decision making, project management, and customer service with an eye for quality.

Current location:  Egypt - View on map

Nationality: Egyptian

Preferred Sector of Employment:  IT and Technology, General Management

Spoken languages: Arabic, english

Location I am interested in working: Anywhere

QUALIFICATIONS

1998 – 2002
B.Sc. Computer Science
Zagazig University, Zagazig, Eqypt

PROFESSIONAL EXPERIENCE

1 Jan 2012 –Until Now
TECHNICAL SUPPORT SUPERVISOR – NORTH AFRICA REGION – M.H. ALSHAYA, CAIRO, EGYPT

Alshaya is one of the most dynamic and successful retail franchise operators in the Middle East and Europe

Some of my Key roles as Technical Support Supervisor :

 Manage, Handle IT daily operation – North Africa region

 Project management , Working in projects from service creation until service operations

 Perform daily check on all IT systems and follow up on support incidents  Planning and implementing antivirus client server architecture to comply with security policy.
 Weekly and monthly Reporting of daily IT operation and KPI of retail operation engineers to Regional IT manager.

 Lead planning, setup, configuration, handling, Reporting and troubleshooting all retail division based application and servers working over Linux platform across our region.

 Responsible for leading daily operation of Active directory, Microsoft Exchange mail server, LDAP, Bite defender management server.

 Currently we are in process of applying PCI-DSS certificate points in company IT services,

Key skills:

ITIL, Project management, Linux, Red hat, MYSQL Database , Python , Perl , Bash, Information security, Planning, IT service operation, Incident management, knowledge management.

May 2007 – Dec 2011
TECHNICAL SUPPORT ENGINEER, M.H. ALSHAYA, CAIRO, EGYPT

Some of my Key role as Technical Support Engineer are:

 Installing & Administration of Red Hat Linux servers

 Script writing Python, Bash , Perl

 Installing Linux Backup & replication server

 Securing Linux network connection

 Installing & administration of MySQL DB in Linux servers

 Installing & maintenance for Novell server  Preparing documentation for IT systems

 Preparing technical reports on IT systems health and maintenance reports.

 Setup & Handling troubleshooting for our network (mail server

 Active directory, File server, FTP server, sonic wall firewall )

Aug 2006 – Mar 2007
SOFTWARE ENGINEER, MODERN TECHNOLOGY SUPPLY & ENGINEERING (PART TIME)

Key roles:

 Develop SNMP proxy agent for management of Mod bus devices

 Develop program for collecting data from XM3 cross point devices

DETAILS OF FURTHER EXPERIENCE CAN BE PROVIDED UPON REQUEST

COURSES

 RHCSA/RHCE

 ITIL V3 foundation course

SKILLS

Servers Platform

 Linux Red Hat, Centos, Fedora

 Windows server platform

 Novell server

Networking

 SNMP protocol and management application

 VPNS , SonicWALL Access rule , management switch