Manager Fraud Control, Senior Fraud Specialist

Globacom Limited   - Sept 2005 - Date   

Fraud Control Executive (2008 - Date) 

• Etop-up and Mobile Banking Monitoring and Evaluation
• Monitoring of Prepaid and Postpaid rating platforms and the reconciliation of both front-end and back-end air time crediting
• Fraud prevention and investigation
• Fraud Management System  Administration
• Process initiation and evaluation for Products and Services
• Fraud prevention and investigation
• Data validation, reconciliation  and verification for promotions, dealers’ incentives and refunds
• Reviewing and reconciling Postpaid (Contracts) Lines’ activations
• Ensuring compliance of Postpaid lines credit management in line with approved policies and processes
• Monitoring and reconciling Postpaid payments made through Bank and POS
• High Usage Monitoring of  In/Outbound Contract Roamers
• Fraud alarms analyses and  investigation
• Managed the deployment of (pioneered) Glo Ghana Fraud Management Unit
• Member, Connectiva Implementation team for Glo Nigeria
• Member, VTU Implementation team for Glo Nigeria
• Member, Task Force on Customer Care Activation Audit
• Responsible for the initiation of Other Credit and Charges (OCC) monitoring
• Responsible for developing an effective monitoring process for Postpaid reconciliations and prepaid high balance monitoring
• Postpaid billing cycle, Interconnect and inter-carrier billing review
• End-to-end telecommunications knowledge

• Processed and reconciled POS bill payments
• Ensured daily check of Postpaid Lines for  minimum exposure and risk to the company
• Helped in Reducing and maintaining outstanding debt of Contract lines
• Performed account reconciliations to correct anomalies on subscribers lines
• Dunning of contract lines for debt management
• Responded to queries and problems of subscribers and ensured necessary escalation when required
• Developed a monitoring strategy of credit/risk issues on different contracts packages
• Kept track records of performing and non-performing contracts to analyze revenue generation
• Ensured contracts are initiated and completed within the service level agreement and turnaround time
• Provided daily and monthly reports and analyses of different credit/risk issues that helped to improve Postpaid lines management

• Real time resolution of issues and queries of customers: corporate and individual
• Provided up-to-date information to customers
• Monitored trends of issues for appropriate actions( In conjunction with the team leaders)
• Retention and increased strength of clientele
• Conducted interface activities necessary to ensure swift resolution of issues
• Preparation of documents of issues encountered by customers for building relationship with customers and providing link for future interaction

• International Trade consultancy
• Preparation and administration of documents for International Trade
• Preparation and administration of documents for industrial incentives: Export Expansion Grant; Bonafide Manufacturers/Assemblers; ECOWAS Trade Liberalization Scheme; Manufacture In-bond Scheme; Export Processing Factory Status, etc.
• Conducting interface activities necessary to ensure swift processing of business-approvals
• Preparation of papers/write-ups on export and exportable products in Nigeria for business advocacy and seminar/conference presentation
• Representing KVL at Chambers’ of commerce meetings, seminars and conferences
• Member Editorial Board, NACCIMA Export Action Group (NEXAG)
• Coordinated and prepared a report of a market survey carried out on behalf of an inter-governmental agency on Nigeria which was judged to be satisfactory and excellent by the agency
• Active participant at the Stakeholders’ Consultative Seminar on Nigeria National Export Strategy

• Products market development and Customers orientation
• Collection of proceeds from customers, Stock verification and Client service
• Organized and developed fairs, and sale or return outlets
• Developed new market in Ota, Ibadan, and Calabar, outside the work station
• Created and developed new product for emerged new market

• Attached to council’s Assistant Chief Personnel Officer
• Schedules included administrative work on council’s litigations and inventory
•  Instrumental to the success of Yala year 2000 Stewardship forum
• Providing advisory support to customers of the central functions unit of the IT department