CV, HR And Customer Service Manager Targeting Europe

Available

Serial No: 44379

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Skills keywords: cross functional recruitment, hr specialist, sharepoint specialist

Short Bio:

I am a HR Service delivery professional with an interest in building the most efficient HR service operating model.

For over 3 years, I have been helping HR organizations to operate their functions in a way where cost efficiency and employee satisfaction meets together.

Current location:  Dhaka Division, Bangladesh - View on map

Nationality: Bangladesh

Preferred Sector of Employment:  HR and Recruitment, Admin and Clerical

Spoken languages: english

Location I am interested in working: Anywhere

CAREER SUMMARY 

2015 Certification for Global internal Audit Completion 
2015 Numero Uno award , Accenture ( 2 times ) 
2014 Transport Service Mobile App Launched for GP
2013 Project Completion Certificate, Telenor Global Closed Feedback Loop (Net Promoters System), Grameenphone Ltd, Telenor ASA
2010 Best Employee of the Month, Customer Service, GP

Special Qualification:

ORACLE ERP HRMS User Admin, SAP ERP HRMS User Admin, Net promoters Score System, HR Services and Operations, Health Insurance, Transport Management, training and development, WORKDAY HRIS Report Writing, HR Analytics.

EMPLOYMENT HISTORY

HR Service Delivery Associate
August 26, 2014 – Continuing
Accenture Company, Dhaka, Bangladesh
Department: Human Resources, Corporate Function

Duties/Responsibilities:

HR Service Delivery Operations:  Employee Joining, Separation, Data maintenance, employee life cycle management, Employee Benefit administration, Employee group Life Insurance service management mobile subscription management, support to payroll.

VOE and reporting: HRMIS management, HR Analytic.

People Mobility & Internal Communication: Manage mobilization of Accenture people and clients through the work for business purposes proving letters, Immigration Services, work permit assistance and support to tax services.  Design, create and circulate internal communications aligning with global team.

Key Results:

Designed and implemented local HR MIS (Accenture People Tool) for Accenture Bangladesh with the functionality of live report dashboard (graphical analysis), benefit administration, organization management and employee life cycle management resulting 87.6% operational efficiency.

Employee Life and Health Insurance Service Renewed with 10% cost saving maintaining more service quality and features.

Restructured Accenture Bangladesh’s operating model aligning with Accenture global business pattern.

Developed and designed Accenture Bangladesh HR SharePoint for companywide communication and collaboration.

Training Coordinator, HR
June 01, 2014 – August 03, 2014
Grameenphone Ltd., Dhaka, Bangladesh
Department: Shared Service, People & Organization (HR)

Duties/Responsibilities:
Maintain and continuously update training calendar and training database along with Training evaluation reporting in SharePoint and group website materials design etc.)

Co-ordinating Training Processes (nomination, invitation, visa, participant and trainer attendance confirmation, ensure materials design etc.)

Managing Training logistics for smooth training operation (Food, Venue, Accommodation, Training materials etc.)

Key Results:

Coordinated Leadership training programme consisting 600 trainee and Management trainee recruitment program consisting 100+ candidates.

Developed Learning & Development Site, Grameenphone, First collaborated SharePoint based web site for overall GP to  manage training calendar & modules under one platform.

Senior Apprentice, HR
June 01, 2011 – May 31, 2014
Grameenphone Ltd., Dhaka, Bangladesh
Department: Shared Service, People & Organization

Duties/Responsibilities:

Developing Microsoft SharePoint websites and Survey websites in SharePoint and Reporting as management’s requirement.

Employee Health insurance service delivery and reporting with Regular HR & transport Service operation.

Key Results:

Launched Bangladesh’s first ANDROID mobile HR & Admin Service application “TMS GO!” for Grameenphone employees with 65% ticket automation.

Developed service insight collection and Performance reporting system for 333 (Employee Touch Point).

Customer Manager
June 01, 2010 – May 30, 2011
Grameenphone Ltd., Dhaka, Bangladesh
Department: Commercial

Duties/Responsibilities:

Handled customers complaints and queries service requests over the phone using IT tools.

Key Results:

Nominated 6 times for Best Employee Award and winner of Best Employee Award once.

ACADEMIC QUALIFICATION

Bachelor of Business Administration(BBA),
Human Resource Management (HRM) Human Resource Management
Presidency University
2011 Academic Scholarship

HSC Science
2007
Stamford College

TRAINING SUMMARY

Bangladesh Labor Law 2006 & Amendment 2013

Workday Continuous Improvement

Basic Leadership Program

Grameenphone Project Management Training

Advanced Microsoft Excel 2007:
Collaborated Reporting Management

EXTRA-CURRICULAR ACTIVITIES

Presidency Cine Club, Senior Member, Presidency University