CV, IT Support Engineer Wishing To Remain In India

Available

Serial No: 41410

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Skills keywords: computer networking, desktop support engineer, it support engineer, it support/ networking, system administration

Current location:  Kerala, India - View on map

Nationality: india

Spoken languages: Engilish, Hindi

Experience Summary

1. Currently working in KONKAN STORAGE SYSTEMS (KOCHI) PVT .LTD as IT Support Engineer deputed from Parent Company – ASMACS System Solutions PVT.LTD, Mumbai
(December 2010 to present).

RESPONSIBILITIES

• Escalating IT issues to the IT manager where necessary

• Responsible for managing backups and tape rotation

• Diagnosing and resolving technical issues

• Undertaking small to medium sized IT projects as instructed by the IT manger

• Providing desktop and server support

• Supporting and maintaining MS server/Desktops and MS Exchange

• Settings up and configuring new laptops and desktops

• Installing authorized software to laptops and desktops

• Ensuring security and upgrades are applied to desktops and laptops and kept up to date

• Antivirus installation to all desktops and laptops

• Fault finding to laptops and desktops

• Reporting faults and maintaining logs on servers, desktops and laptops

• Completing internal user moves including phones

• Patching of network and phones

• Making of Cat 5e network cables were necessary

• Ensuring all logs for equipment and users are maintained

• Create purchase requisition for IT hardware/Software

• Ensuring licensing for all software purchased is recorded and maintained

• Exchange server mailbox maintenance including archiving mailboxes

• Setting up new users and disabling expired accounts in accordance with HR requirements

• Provided audio conferencing & web cast support

• Telecommunication & centralized UPS system is also handled

• Windows 8,windows 7,windows vista, windows XP experience

• Routers switches and firewall experience

OTHER

• Preparing documents, meeting materials and correspondence

• Working extra hours to meet deadlines, as required and where reasonable

• Providing assistance as required to the IT manager

• Providing assistance and support to colleagues in IT related matters

• Ensuring that a high level of customer service and support is provided to all internal and external customers

COMPANY PROJECT

The main project handled was designing, networking & installation of system for the newly built office

2. Worked as Customer Service Engineer in ORION COMPUTERS, Adam star complex, Thodupuzha. Ph. 04862-226774
(March 2006 – December 2009).

RESPONSIBILITIES

• PC Assembling.

• Trouble shooting any Windows Workstation

• Trouble shooting Windows XP. Win 7 and Win8 Platform

• Handling POP3, SMTP.HTTP, TCP/IP.

• Troubleshoot network hardware, operating software and network equipment.

• Maintain N/W Printer, scanners and Fax machines.

• Designing and Installation of LAN.

• MS Office Outlook configuration

Qualifications

• Diploma in electronics engineering from Govt. Polytechnic college, Idukki in march 2004

• Pre-degree from Newman College, Thodupuzha in 2001.

• Matriculation (SSLC) from S.N.M.V.H.S.S Vannappuram in March 1999.

Certifications

• Microsoft certified professional [MCP] id:7441369

• Certified in hardware and networking.

• Course Completed MCSA & CCNA.

IT Skills

• Excellent technical knowledge of PC’S and desktop hardware

• Ability to operate tools, components and peripheral accessories

• Microsoft desktop support technical an advantage

• Software and Hardware troubleshooting

• Knowledge of all software applications used within the organization

• Analytical problem solving skills

• Good administration management skills

• Able to operate with minimal supervision

• Installation, Configuration & Managing the Windows Server 2003.

• Implementing, Managing and Maintaining a Microsoft Windows 2003 Network

Infrastructure

• Planning, implementation and support changes to the servers, network infrastructure,

Network hardware and software

• Coordinate projects for new servers and network equipment setup.

• PC Assembling.

• Trouble shooting any Windows Workstation.

• Installation, Configuration & Managing the Microsoft Exchange Server 2003.

• Handling POP3, SMTP.HTTP, TCP/IP.

• Trouble shooting Windows XP. Win 7 and Win8 Platform.

• Working MS office 2010, 2013 platform.

Traits & Strengths

• Improvisation is my biggest strength

• Committed, self-motivated, quick learner and a good team player.

• Fast and sensitive judgment

• Interested to learn and adapt to new technologies.