CV, Online Customer Support Specialist Looking Globally

Available

Serial No: 40920

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Current location:  Port Louis, Mauritius - View on map

Nationality: Mauritian

Spoken languages: english, french

Professional Experience

Head of Operations
Divinesens Ltd
January 2012 – July 2015

 Liaison with top management

 Assist in the development of strategic plans for Operational activity

 Implement and manage operational plans

 Run daily operations of the organisation to ensure that it meets its vision and financial goals

 Coordinate, manage and monitor the workings of various departments in the organisation

 Reporting to the General Manager; assisting in the development of strategic plans

 Establishing policies and procedures that align with the company’s overall objectives

 Manage customer support. Plan and support sales and marketing activities

 Weekly follow up with sales team to ensure that they are in line with their sales budget

 Monitoring and analysing sales reports, statistics and inventory

 Monitoring stock level and planning re-ordering whenever required

 Organisation of fiscal documents with the accountant

Project Administrator / Sales Administrator / Purchasing & Sales Coordinator
Ducray Lenoir Ltd
January 2003 – December 2011

Project Administrator (February 2007 – December 2011)

 International tenders financed by the World Bank

 Apollo Bramwell Hospital where we have supplied 50% of the equipment requirements

Sales Administrator (Medical Equipment Division)
April 2005 – January 2007)

 Ensure that proper purchase follow up is being done by purchasing officers in the dept

 Negotiate price discount with suppliers

 Seek for freight charges with various forwarders and negotiate for the cheapest freight

 Ensure orders arrive on time as per contract with customers

 Ensure tenders are being prepared and closed on time as per the Ministry of Health

 Ensure good process of Inventory, Purchasing and Order Management Modules on Oracle

 Liaise with suppliers for all parts/repair/replacement requested for equipment still under warranty

 To be responsible for ISO procedures follow up for the dept

 Prepare statistics reports relating to orders follow-up for ISO purposes (Customer’s Late Deliveries/Suppliers Late Dispatch Dates)

Purchasing & Sales Coordinator
(January 2003 – March 2005)

 Attend to customer requirements and complaints

 Promote products commonly traded by the company

 Seek for and develop new fields of products

 Liaise with existing and potential suppliers for information following customer requirements/enquiries

 Negotiate payment terms/discounted priced with existing and/or potential suppliers

 Prepare quotations and Ministry’s tenders

 Ensure proper follow-up of orders to secure, amongst others, conformance of products to customer requirements and timeliness in delivery

 Wherever applicable, perform follow-up Exemption Letters from customers so as to ensure the receipt of same on time to enable the smooth clearing of products from customs/Bonded warehouse

 Keep customers constantly informed of the progress of their respective orders

 Process sales orders into the existing software

 Assist Accounts department in the recovery of long outstanding debts

 Monitor stock level of products so to avoid over-stocking of same

 Compute and meet budgeted figures for sales

Quality Assurance | Cendris Ltd
January 2000 – November 2002

Indoor Sales | Ducray Lenoir Ltd
December 1998 – October 1999

Marketing Coordinator T-Printers Ltd
June 1996 – November 1998

Education & Qualifications

Formation sur le Logical Eazzy
September 2010

Awareness in ISO 9001: 2000 Course | AJA Training Centre
August 2010

AED Courses | MRCS Training Centre – Mauritius Red Cross
June 2008

Customer Service Skills / Regional Training Centre
April 2008

Polvre Corporate Services Ltd
April 2006

 Oracle Inventory

 Oracle Purchasing

 Oracle Order Management

Pitman Qualifications Institute
1998 – 2002

 Practical Data Processing (First Class)

 Spreadsheet Processing Techniques (First Class)

 Word Processing Techniques (First Class)

 Typewriting (min. 35wpm)

General Certificate of Education
November 1993

Cambridge School Certificate Examination
November/December 1992

References

Available on request