CV, IT Manager Seeking Work Globally

Available

Serial No: 40829

Job Seeker Location

×

Close

Skills keywords: information technology, infrastructure manager, it manager, mobile telecommunications, project/programme management, senior manager, vendor management

Current location:  United Arab Emirates - View on map

Nationality: Pakistani

Spoken languages: Arabic, english, Hindi, punjabi, Urdu

Executive Profile

A dynamic professional with more than 11 years of experience in IT and Project Management, with proven abilities in leading teams and strategic projects using industry best practices.  Expert in enhancing operational effectiveness to meet organizational goals by ensuring optimal utilization of resources within the cost, time & quality parameters.  Hands-on experience in project scoping, estimation, planning, risk management, outlining technical/functional specifications, resource administration & quality management.  Highly skilled in problem solving and ability to identify potential technical/ operational bottlenecks.

Areas of Expertise

IT Infrastructure & Operations Program Management

IT Strategy

IT Governance Mobility & Unified Communications

Demand & Delivery

Management Business

Process Reengineering (LEAN)

Stakeholder Management

Innovation & Standardization

Service Management

Vendor Management

Call Center IPT

Career Accomplishments

Manager – Project Management Mobility

Successfully identified and launched a dynamic breakthrough solution by implementing LYNC as a unified communication platform with integration to Polycom, Cisco and Avaya

Implemented Avaya Communicator to facilitate mobility and generated cost savings on telephony of AED 500K/year

Integrated BYOD in the organization for 5000+ users 

Proficiently handled the Good For Enterprise rollout for 2500+ users 

Successfully implemented audio & video conferencing beyond boundaries of corporate network via mobiles & tablets

Vendor and Asset Management

Accredited for transitioning the bank’s IT service desk to external vendor with KPI & SLAs in place for 10,000+ users 

Standardized IT assets via an IT Equipment Benchmarking Tool aligned with asset management mechanism 

Managed Endpoint Technology Refresh of EmiratesNBD Group for 5000 user base 

Set up the performance monitoring dashboard, enabling reviews, performance monitoring and tracking of first call resolution

Solutions Management 

Deployed Enterprise IPT for a group-wide voice recording solution in a cost-effective way via VM & physical servers 

Finacle Core Banking Infrastructure Stack formalization 

Managed UPS activity and subsequent rollout for 65 branches 

Implemented Windows 7 Upgrade – 8,000 users 

Developed a unified Golden Image operating system for the EmiratesNBD Group

Premises Setup and Relocation 

Successfully carried out relocation of: o 4000+ users to new Emirates NBD premises without any impact on business & system uptime o Mohammed Bin Rashid Housing Establishment and integration within a new setup o Islamic Banking Real Estate and Group Retail Credit Center for 100+ users o Network International from Dubai to Sharjah with minimum downtime, taking into account the operational and financial impact of critical systems – i.e. MasterCard & Visa, which facilitate transactions globally 

Demonstrated excellence in setting up the infrastructure for: o BPO with segregated networks for external clients and managed the relocation of ~2500 users from multiple locations to a single location within the set budget and timelines o Treasury BCP site with full functionality for 25 users o BCP site for entire Group Operations with full functional performance through 263 systems o In-house training centers at 13 different locations for 8000+ trainees o Emirates Islamic Financial Brokerage at ADX 

Successfully managed and delivered Infrastructure Technology Refresh Project globally.

Manager – IT 

Spearheaded the minimization of the service desk abandonment rate from 40% to 5% 

Significantly carried out IT asset collection and reuse mechanism, achieving savings of AED 150K 

Generated cost savings of AED 500K+ through existing infra-equipment 

Achieved 95% compliance levels on DLP, SEP & PGP 

Introduced MDT for Zero Touch deployment of OS & software, eliminating manual intervention 

Managed the centralization of all vendor-related activities 

Proposed and set up a new structure for 24 X 7 VIP support at any location (local and international)

June 201414 till date
Organisational Experience – Emirates NBD
Manager – Project Management and IT: 

Manage projects that help the organization meet its IT strategic objectives outlined for the year 

Recommend cost-saving ideas and innovative technology solutions for attaining bank’s overall cost reduction strategy 

Identify, test and roll out mobility-related technology 

Collaborate with all business entities across the group for various infrastructure projects- relocations, renovations and new premises set up across the region 

Ensure implementation of appropriate methodologies, standards and best practices e.g. ITIL  Accountable for allocation and approval of budgets for various projects 

Plan cost effective deployment of systems over VMware and/or HyperV 

Analyse storage platform requirements for the organization’s data via Enterprise Storage i.e. 3par, VNX

June 2011 to June 2014
Manager – IT:  

Served as the direct contact for all ‘C’ level management activities pertaining to IT services 

Handled the VIP field support 24/7 activities 

Accountable for functions pertaining to vendor identification & management 

Headed the Service Desk & handled Desktop Support managers for resolution of day-to-day issues.

Accountable for:

Identifying the root cause of the problem to avoid long-term delivery constraints

Allotting IT field engineers across all geographic locations and monitoring their performances

Setting up the Infrastructure Performance Monitoring Dashboard

Addressing & resolving software issues 

Managed the compliance measure for Data Leak Protection, SEP (Antivirus) and PGP (Encryption) 

Administered GP, OS patches, software updates & IE upgrades via SCCM 

Developed CMDB & Knowledge Base for references on Problem Management, User Awareness & License Management

February 2008 to June 2011

Project Leader – Client Projects Liaison:  

Project lead for all premises-related setup across the U.A.E 

Monitored the activities at project sites through regular visits in co-ordination with various IT teams & external contractors 

Conducted validation of all invoices within agreement along with respective contracts prior to submission to finance & payments 

Established consultancy contracts within the standard format and acquired review & clearance statements from legal

February 2007 to February 2008
IT Project Coordinator

November 2005 to February 2007
IT Engineer

October 2003 to February 2005
Channel 4 Media Networks: Events Manager

Certification and Education

2009
Ph.D. (IT Project Management) from Halifax University, USA 

2008
Certified International Project Manager (CIPM) from American Academy of Project Management

2006
MBA (Banking) from The Cyprus Institute of Marketing 

2004
B.Sc. (CIW) from National American University 

2001
E-Commerce from American University of Hawaii 

ITIL v2, ITIL v3 and ITSM

Technical Skills

MS Office, MS Outlook, MS Project, MS Visio, MS SharePoint, Finacle, Quaestor, E-DOC, Finnone, ICCS, BPM, HRMS, Vision Plus, Tradenet, Bloomberg and Remedy 

MDT, SCCM, Active Directory 2010/13, EPM, MS Scom, Snow, E-Guard, IPT CMS. Visual Basic, SQL, JAVA, HTML and C++ 

Windows NT, 2000, XP, Vista, 7/8 and Mac. Platforms: VMWare, Hyper-V, Redhat Linux & Windows 2003/12 Servers

Avaya Communicator, Polycom, Cisco Telepresence, MS LYNC, BES, GFE, AirWatch, SIP, MS Intune and MS EMS

Language

Arabic

English

Hindi

Punjabi

Urdu