Customer service seeking for job in Europe

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Serial No: 38208

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Skills keywords: customer service, football coach, hospitality, hotels, shcools, sports

Short Bio:

I'm graduated in physical education and sports and i worked nearly 3 years in schools and football teams. Due to my predisposition for new challenges, i looked for exciting opportunities and i worked as a cabin crew, acquiring experience in the customer service/hospitality field. Currently, i'm looking for new opportunities that will allow me to grow professionally and to be successful in my career

Current location:  Marco de Canaveses, Portugal - View on map

Nationality: Portuguese

Preferred Sector of Employment:  , education and training, Travel and Tourism

Spoken languages: Basic French, english, italian, portuguese, spanish

Location I am interested in working: Anywhere

Work experience

Dates From 23/06/2012 until 08/12/2015

Occupation or position held Flight attendant

Main activities and responsibilities – Good organizational and time management skills;

– Willing to help people with particular requirements;

– Administer and provide excellent in-flight services;

– Manage and monitor safety standards and activities to maintain high degree of aircraft safety standards;

– Analyze and solve safety issues during emergency and demanding situations;

– Ensure compliance to company standards and maintain high level of personal decorum and professional conduct

Name and address of employer Qatar Airways. Doha – Qatar

Type of business or sector Aviation

Dates Since 03/09/2009 until 22/06/2012

Occupation or position held Physical education in primary schools.

Main activities and responsibilities – Prepare daily lesson plans

– Prepare annual activities.

– Organize sports activities for the end of each academic period.

– Each month present a report to the head of the sports department.

– Educate and create a group spirit;

– Encourage awareness, balance and motor coordination

Name and address of employer Marco de Canaveses City Hall, Largo Sacadura Cabral

Type of business or sector Public sector

Dates Since September 2010 until 22/06/2012

Occupation or position held Coach

Main activities and responsibilities – Manage and plan trainings

– Educate and create a group spirit

– Prepare players for the games but also prepare them for their life’s in society.

– Help them to improve their skills such as technique, shot, cross, dribbling, pass

– Create routines in their collective game.

– Teach them how to occupy the spaces on the football field, how to behave with ball and without the ball during the match (defensive and offensive movements)

– Give feedbacks in order to help the players to know what they need to improve and what they are already doing well.

– Explain, create exercises, give feedbacks, correct the players, create and implement rules.

– Provide a pleasant environment to the kids, a great team spirit, a joyful moments and pleasure of playing football.

Name and address of employer Special one / Sportive Association of Constance – Constance, Marco de Canaveses

Education and training

Dates 13/12/2009

Title of qualification awarded Indoor Cycling Intensive Course

Principal subjects/occupational skills covered Work in gyms or in academies.

Name and type of organisation providing education and training Promofitness

Level in national or international classification Scale 0 – 20 -> 19

Dates 26/06/2009

Title of qualification awarded Degree in Physical Education and Sports

Principal subjects/occupational skills covered Teach physical education; Manage and plan trainings for individual or team sports; Develop skills of cognitive autonomy, creativity and criticality on the knowledge and professional performance, which is intended humanizing and transformative, targeting the deep and diverse knowledge of various sports / practical arrangements in their technical aspects, tactical, physical, psychological and formal competitive environment, as well as in promoting health, well-being and improving the quality of life of the people.

Name and type of organisation providing education and training Instituto Superior da Maia (ISMAI)

Level in national or international classification Scale (0 – 20) -> 14

Personal skills and competences

Languages

Portuguese

English – Fluent

Spanish – Fluent

Italian – up intermediate

French – beginner

Social skills and competences – Team spirit; -Organizational skills; – Dynamism; – A sense of leadership; – Capability in communication; pro-active;

Organisational skills and competences During my degree I organized some sports tournaments (“The Swimming day” and “beach volley”).

When I worked as a teacher/coach I also organized other sport events with other teacher’s collaboration “Sports Records”, indoor soccer and football tournaments.

Computer skills and competences I’m good with most Microsoft Office programs and in SPSS

Driving licence Categoria B, Number – P-1349038 2, obtained on 19.01.2004 at DGV – Porto