CV, IT Helpdesk, Desktop Support Technician Targeting Middle East

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Serial No: 35721

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Skills keywords: configure softwares, exchange servers outlook, linux, mac os x, microsoft office suite, monitor servers, network, service desk, troubleshooting printer

Short Bio:

I believe that my work experience and skills would be an asset to any Information Services department. The placement that I undertook at City University London has not only opened my eyes to how the information Service department functions and operates but also how to work in an efficient and professional manner with my colleagues and customers.

In relation to my skills, I believe I possess a strong problem solving ability which was further enhanced while working at City.

Current location:  London - United Kingdom - View on map

Nationality: British

Preferred Sector of Employment:  IT and Technology, media and design, Travel and Tourism

Spoken languages: Arabic - Beginner, english

Location I am interested in working: Anywhere

Personal Details

Nationality: British

Marital Status: Single

Driving Licence: Full, current, clean UK licence

Availability to work: Immediate

Profile

A recent Business Computing System graduate with a 2.1 honours degree from City University London. I have completed a one-year placement experience within the Information Services department at my university. A highly motivated, hardworking and ambitious individual with an international focus, currently seeking a dynamic job as an IT technical engineer with a forward thinking company, which can offer room to grow and sufficient opportunities for development and career progression.

IT Skills & Certification

• Microsoft Office Suite Advanced

• Windows XP/7 & 8 Advanced

• Virtualization Intermediate

• Linux Basic

• Maintaining ¬¬Servers Basic

CompTIA A+ Certification (IT Support Technician) 22/05/2010

CompTIA Network+ (Network Technician) Class-room Training 20/04/2013

MCSA: Windows Server 2012 03/09/2014

CCNA: Routing & Switching inProgress

Transferable Skills

• Panning and Time Management: Enhanced during my one-year placement experience at the university where I had numerous deadlines and had to organize my planning and timing to complete each coursework in advance of the deadline while managing other tasks and going to work.

• Problem solving: Improved my problem skills in any task I perform by identifying the issue first, examine all the options I have and act on a plan to solve the issue appropriately.

• Team work: Worked with a small group of team which allowed me to improve working cooperatively with others and my listening skills. I enjoyed sharing my ideas and encouraging the development of my team to achieve specific goals.

• Customer service oriented: I helped many users from different backgrounds and effectively assisted them by solving their problems right away.

• Attention to detail: I pay close attention to my tasks and ensure they are completed correctly and accurately.

Education And Qualifications

City University London September 2011 – May 2015
BSc (Hons) Business Computing Systems (2.1)

Stanmore College September 2009 – May 2011
BTEC National Diploma in IT Practitioner Networking (Triple Distinction)

Wembley High Technology College September 2004 – July 2009
10 GCSEs at grades A*-C including Mathematics and English

Career History

Service Desk Analyst
September 2015 – Present
Hearst Magazines UK (3 Months Contract)

• Provide an efficient and proactive 1st level support service to all users within the organisation.

• Manage, escalate and report faults to other teams in the IS Department.

• Log all calls in ServiceNow and assign the call to the correct support team.

• Manage the joiners, movers and leavers. Security standards must be applied for all requests submitted.

• Troubleshooting PC/MAC issues.

• Mapping/Troubleshooting network printer issues on PC’s and MAC’s.

• Troubleshooting Software packages e.g. Office 2013/2016 & Adobe products.

• Using Aerohive system to create/manage user WiFi accounts.

Customer Service Officer (Technical Support Placement)
September 2013 – September 2014
City University London

• Ensure calls reported by users are logged in call logging system.

• Responsible for the process and deployment of various academic software solutions.

• To provide IT/ AV customer support and advice to all service users.

• Provide immediate technical assistance or refer problems regarding software and/or hardware to other team

• Ensure customers have access to consumables e.g. toner cartridges for printers.

• To identify IT/ AV problems and provide solutions to those problems.

• Install or upgrade new software packages.

• Patching switches for new users in the university domain network.

• Configuring and troubleshooting Mac computers e.g. Mac Office Suite, Wi-Fi problems and Apple Mail.

• Prepare new hardware for distribution to staff or student.

• Re-building machines using Symantec Ghost 11.5 on a prepared image file we have.

• Attend major exhibition events and prepare IT equipment’s beforehand.

• Creating new user accounts using the School’s web based system and Windows user-manager interface.

Student Ambassador
January 2012 – April 2013
City University London

• Providing excellent customer service to students, Meeting and registering them for their chosen courses.

• Liaising with tutors and students regarding classes and communicating changes to students.

Interests

• I am passionate when it comes to sport activities such as Football, Basketball and Table Tennis.

• Regular participant of University society events such as ISOC.

• I love watching beneficial documentaries to widen my knowledge.