CV, Customer Service Representative Seeking Work In Canada Or UAE

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Serial No: 33862

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Skills keywords: computer skills, counselling, customer service skills

Current location:  zimbabwe ,Harare - View on map

Nationality: zimbabwean

Spoken languages: english, Ndebele, Shona

Career Objectives

 To work in an environment where l can apply and enhance my knowledge and skills

 to serve the employer to the best of my ability and help the organization meet and surpass its targets

 To excel in my field of work through hard work, dedication and constant self improvement

Highlights

 Dedicated to process improvement and conflict resolution proficiency

 Strong problem solving ability, Negotiation competency, troubleshooting skills and Telecommunications knowledge.

 Proficient with Microsoft Office Suite, Proficient in customer account software and Customer Relationship Management software (CRM).

 High customer care service.

Accomplishments

 Managed call flow with up to 3 calls in queue per minute

 .Exceeded corporate target for customer satisfaction for 3 months in a row

 Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts

 Consistently generated additional revenue through skilled sales techniques

 Cross-sold services at a rate of 30%, upgrading customers to different product packages

 Assisted customers over the phone regarding, product and promotions.

Work Experience

Multichoice Zimbabwe: 20 King George Road, Avondale, Harare, Zimbabwe
Position – Customers Service Representative
From – 4/07/2013 to – 30.09.15

 Walk In Centre I l have worked in the Walk In Center and I assist clients with their paid television queries. In this department I am required to interact with customers so as to effectively resolve customer inquiries-billing, technical and other

 Call Centre I have also worked in the Call Centre as a marketer and churn retainer as most clients prefer calling in than visiting. We are the best call center in Africa and Zimbabwe.

Education & Qualifications

Name of achievement: Bachelor of Social Sciences
Major: Sociology and Minor Psychology
Year: 2010 – 2013
Institute: Africa University

Name of achievement: A level certificate (ZIMSEC)
Major: Divinity, Sociology, Literature
Year: 2009
Institute: First Academy College, Harare, Zimbabwe

Name of achievement: O level certificate
Year: 2007
Institute: Elite High School, Harare, Zimbabwe
I have both English and Science.

Languages

 English, Shona, Ndebele and basic French

Personal Summary

• Hardworking and disciplined team player

• Honest and always eager to learn

• Self-motivated person who continuously seeks to contribute significantly towards the realization of set goals.

References

Available on request