CV, IT Professional Seeking Consulting, Service Delivery Roles In ME

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Serial No: 32608

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Skills keywords: business consultant, business process improvement, business strategy, change management, consultant, consulting, it consultant, it service delivery, ITIL

Short Bio:

Multifaceted IT professional with 12 years’ progressive experience of working in India, UK, Netherlands and China.
Extensive experience in leading IT Service Management projects for European multinational companies.
Proven experience in team management, customer engagement, consulting and working with people from across the globe.
Excellent experience in designing and implementing IT processes and changes.
Presently working as Project Manager for a Berlin based startup company.

Current location:  Kochi, India - View on map

Nationality: Indian

Preferred Sector of Employment:  IT and Technology

Spoken languages: english, Hindi, Malayalam (mother tongue)

Location I am interested in working: Anywhere

Profile

 Multifaceted IT professional with 12 years’ progressive experience of working in India, UK, Netherlands and China.

 Extensive experience in leading IT Service Management projects for European multinational companies.

 Proven experience in customer engagement, consulting and working with people from across the globe.

 Excellent experience in designing and implementing IT processes and changes.

 Presently working as Project Manager for a Berlin based startup company.

Educational Qualifications

 Master of Business Administration (MBA), 2012
HULT International Business School, Shanghai (http://hult.edu)

 Bachelor of Technology (B.Tech) Electronics and Communication Engineering, 1999
Government Engineering College, Thrissur, Kerala, India (http://gectcr.ac.in/)

Professional Experience

Project Manager – 1SDK
(02/2015 – Present)

 Managing the company’s operations and team in India.

 Coordinating work between in-house and outsourced teams in India.

 Working with clients and ad network companies for running marketing campaigns for mobile apps of clients.

Business Consultant – GL Infotech
(09/2013 – 10/2013)

 A short consulting assignment to help the company evolve from a website designing entity into a web based business solutions provider.

Business Consultant – 1SDK
(06/2013 – 08/2013)

 A consulting assignment to evaluate strategies for the company to enter Asian markets and to coordinate website development of the company.

IT Fellow – HULT International Business School
(10/2011 – 07/2012)

 Worked extensively for the maintenance and improvement of IT infrastructure in the school campus and dormitory.

Senior Consultant – Capgemini Consulting
(11/2005 – 07/2010)

 Managed part of the technical service delivery of the outsourced IT support and service delivery project for AkzoNobel. Participated in an ISO 27001 information security management audit for the project.

 Worked on the service delivery project of Ahrend from Netherlands as part of Capgemini’s rightshoring practice.

 Designed a new antivirus environment for AkzoNobel and won an upgrade project for Capgemini that was billed for more than €100,000.

 Conducted a technical consulting session at the premise of CSM in the Netherlands and pitched successfully for a major upgrade project.

 Managed the technical team during the visit to the premise of House of Fraser in the UK for knowledge acquisition as part of project transition to India. The team won accolades from the client for completing the transition phase of the project from India before expected time.

IT Operations Executive – Cognizant Technology Solutions
(06/2004 – 11/2005

 Member of technical team managing the outsourced IT support and service delivery project for Wallenius Wilhelmsen.

Engineer – Net Connect
(03/2004 – 06/2004)

 Represented Microland at the premise of ITC in Bangalore for a project to plan and set up their new datacenter.

Technical-in-Charge – IT Campus
(05/2002 – 03/2004)

 Leader of a five member technical team for conducting training on several IT based courses including Microsoft certification courses.

Customer Support Engineer – Raffles Software
(12/2001 – 04/2002)

 Represented Compaq at the office of Airtel in Kerala to set up and support their new IT infrastructure.

Systems Administrator – Asset International
(05/2000 – 11/2001)

 Technical specialist for maintaining a computer lab for training purposes.

Personal Information

Date of Birth: 04/12/1976

Languages Known: English, Hindi, Malayalam (mother tongue)