CV, Healthcare Comercial Operations Manager Targeting The EU

Available

Serial No: 25164

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Skills keywords: commercial operations, consumer healthcare, management, sales

Short Bio:

I have had extensive vacation work experience in multinational Consumer Healthcare, the FMCG sector and travel industries, giving me varied skills and the ability to work with many different types of people
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas, enthusiasm and experienced in leadership and problem solving needs.

Current location:  Attica, Greece - View on map

Nationality: Greek

Preferred Sector of Employment:  Pharmaceutical and Science, General Management

Spoken languages: english, Greek

Location I am interested in working: Anywhere

Profile

Experience: Business operations in Pharmaceutical Business, Analysis (Consumer Healthcare – Fast Moving Consumers Goods), P&L Ownership focus on profit growing plan, Investment planning, Business Intelligence, and Customer Value Management based on multi-dimension Matrix’s, Sales Excellence Implementation, Optimized Planning & Targeting on OTC Pharmaceutical Business, Territory Account Management, IT Project Management.

Specialties: Pharmaceutical Business Intelligence, Sales Excellence Implementation, Consumer Health Care Strategic Planner, Consumer Health Care Business Analyst, Profit & Loss analysis and consultancy, IT Project Management, iFlow Fujitsu Workflow Implementation & Administration, HelpDesk Development & Management, ITIL professional, ERP Workflow processes design & administration, Microsoft Master Instructor.

Competencies: Strong understanding of relational structures, theories, principles, and practices.

Experience with data processing flowcharting techniques, Analytical, conceptual, and problem-solving abilities, Strong understanding of the organization’s goals and objectives, Strong written and oral communication skills, Strong presentation and interpersonal skills, Extensive expertise and/or demonstrated experience with Business Intelligence tools (i.e. Cognos preferred, may consider other leading Business Intelligence Tools).

Career Objectives: To be a part of the challenging management team which strives for the better growth of an organization and which explores my potential and provides me with the opportunity to enhance my talents with an intention to my personal development and be an asset to the organization.

Career Summary

Boehringer Ingelheim Ellas (Pharmaceuticals/Consumer Healthcare – OTC)
Business Development & Intelligence Manager
May 2011 – Present

Greece & Cyprus

Reporting to Country Head of Consumer Health Care, managing a team of 1 internal & 8 external people.

Key responsibilities:

 Regional Head of Cyprus Consumer Health Care business, Marketing & Sales management & development

 Market Analysis: Monitor, report, analyze: Market position, competition, distribution, stock management, Projections, GAP analysis, Sales & Marketing KPIs, Budgeting, Re-phasing, What-If Scenarios, Sales & Marketing reporting: Sales, discounts, De-average

 Multiple Strategic scenario analysis and implement optimized strategic on sales, focused in Sell-In, Sell-Out KPIs in Over The Counter (OTC) pharmaceuticals market in Greece

 Business development: Launch Excellence champion, New product introduction with marketing & sales collaboration

 Sales force automation tool management, implementation & administration. Sales Excellence implementation and performance

 Digital media project management for Consumer Health Care products: Internet product sites, intranet activities

Main achievements:

 Management decisions maker. Consultancy to management team and HQ on every, financial, forecasting, budgeting aspects.

 Develop and support Cyprus growing business plan with great results.

Customer Value & Business Intelligence Manager
October 2008 – Present

Greece & Cyprus

Reporting to Country Head of Consumer Health Care, managing a team of 1 people.

Key responsibilities:

 Multiple Strategic scenario analysis and implement optimized strategic on sales, focused in Sell-In, Sell-Out Key Performance Indicators in Over The Counter (OTC) pharmaceuticals market in Greece

 Market Analysis: Monitor, report, analyze: Market shares, competition, distribution, stock management, Projections, GAP analysis, KPIs, Budgeting, Re-phasing, What-If Scenarios, Sales & Marketing reporting: Sales, discounts, KPIs performance

 Sales force automation tool management, implementation & administration. Sales Excellence implementation and performance

 Market Analysis: Monitor, report, analyze: Market shares, competition, distribution, stock management, Projections, GAP analysis, Sales & Marketing KPIs, Budgeting, Re-phasing, What-If Scenarios, Sales & Marketing reporting: Sales, discounts

Main achievements:

 Greek Customer national panel profiling, segmentation, mapping & targeting based on 3 Dimension MultiBrand Matrixe’s and customers potentiality

 Introduction of Sales Excellence, train and implement to field force teams

Business Application & HelpDesk Manager.
January 2001 – October 2008

Reporting to Head of IS, managing a team of 2 people.

Key responsibilities:

 Business Application support,

 Customer Satisfaction Ratio,

 Coaching People,

 IT Project Management

Main achievements:

 Project management and implementation of workflow based on local authorization policy and management levels

Alied Domecq SA (FMCG)
On premise Key Account Manager
December 1999 – December 2000

Reporting to Commercial Director

Key responsibilities:

 Key Account Sales,

 Customer Communications (PR),

 After Sales support

Main achievements:

 Sales target and area growth achieved on time

InterMed Travel Consultnts Ltd. (Tourism)
Ground Operations Manager
June 1989 – November 1999

Reporting to Operations Director

Key responsibilities:

 Cruise operations (embark-disembark, shore excursions)

 Group leading on incentive business trips

 British Airways Holidays account management

 IT management

Main achievements:

 Create and support very good relationships with customers representatives

Qualifications & Education

Business Administration Certificate 2013 – 2014
National and Kapodistrian University of Athens

Computer Science Bachelor Undergraduate 2006 – 2010
Hellenic Open University

Public High School 1986 – 1989

English Language School 1982 – 1989

Seminars

o Leadership skills training

o IT Management Skills intensive course ITIL Foundation for Service Management. (Information Technology Infrastructure Library)

o CRM C-Global Administration and Back Office

o CRM Siebel Administration Tools intensive course. Siebel Management & Administration

o Master Level Instructor MOS (Microsoft Office Specialist) Intensive Course

o Sales & Marketing communication seminars

o E-Commerce / Telecommunications Seminar. Provided from EEDE (Hellenic Management Association)

o Hellenic-American Institute (Advanced Skill English Language)

o Computer Seminars (Microsoft Windows & Office)

IT Skills

 Windows (All versions)

 Microsoft Office (All versions)

 Microsoft Access/FrontPage/Visio/Publisher/Project

 Fujitsu iFlow & SSA Extensions

 IBM AS/400 operation

 IBM COGNOS

 Siebel 7.*

 C++ Programming

 Microsoft Internet Explorer (All versions)

 Microsoft Exchange 2005

 Oracle Database Management & Administrations

 LAN Maintenance/Infrastructure

Languages

Greek (Fluent), English (Fluent)

Spoken & Written