CV, HR Administrator, Customer Support Targeting Selected Countries

Available

Serial No: 23122

Job Seeker Location

×

Close

Skills keywords: administration, customer support

Current location:  Karachi - View on map

Nationality: Pakistani

Spoken languages: english, Urdu

Career Summary

N RECRUITMENT CONSULTING – KARACHI
Associate Consultant
02.Feb 2015 – to date

Responsibilities:

• Analyzing requirements of clients & sourcing the most appropriate candidate for the job.

• Conducting interviews.

• Shortlisting the candidates.

• Responsible for follow ups.

• Maintaining good relations with clients & candidates.

• Providing group recruitment services.

• Managing & updating the database.

• Strengthening the relationship with existing clients.

• Expanding the network of companies in panel.

AXACT PVT LIMITED— KARACHI, PAKISTAN
Sales Executive – International Sales
21.Apr.2.014 – 12.Jan2015

Responsibilities:

• Generate and qualifying leads through cold calling

• Managing leads by tracking and following up on them

• Closing sales and meeting monthly sales goals in accordance with development plan

• Influences customers to buy or retain product or service by following a prepared script to give product reference information.

• Maintains quality service by following organization standards.

• Contributes to team effort by accomplishing related results as needed.

• Handling international clients via telephone, email and live chat

DKT PAKISTAN PVT LIMITED— KARACHI, PAKISTAN
Administration Executive
02.Dec.2013 – 15.Apr.2014

Responsibilities:

• Coordination with the I.T. company for the securing of backups and other I.T. matters

• Researching and routing correspondence; drafting letters and documents; collecting and analyzing information related to Admin and HR

• Attending to customers/guest over the phone and in person

• Handling Rental car services

• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies

• Assist in developing, implementing, maintaining and reviewing company’s HR and Admin policies, rules regulations in compliance with all applicable employment laws

• Assist in performance appraisal and evaluation of employees

• Assist in compilation of Exit interviews to improve existing welfare

• Handle matters related to expatriate applications.

• Liaison with HR Manager, HODs and Headhunters to consolidate and manage all new hired employees and on boarding/left employees

• Compiling of and liaison with HR Consultants for processing of Monthly expenses and incentives of Sales and Health Department

• Liaison with procurement and logistics personnel for procurement of merchandize and ensure timely purchase requisitions and purchase orders

• Supervising Housekeeping and Security

• Handling Airline bookings & Hotel Reservations (International & Domestic)

• Handling of Petty Cash

• Handling and Maintaining Resume database

• Country wide and International Courier Management

PAK OMAN ASSET MANAGEMENT COMPANY LIMITED— KARACHI, PAKISTAN
Administration Officer
22.July.2013 – 29.Nov.2013

Responsibilities:

• Dealing with travel agents, Airlines & Hotel Reservations (International & Domestic)

• Dealing with Fleet & Corporate fuel Cards

• Handling all Utility Billing/Issues & Courier Management

• Handling of Petty Cash and procurement of merchandise

• Maintaining of Log Books for Office Vehicles

• Maintaining necessary documentation system for efficient storage and retrieval of documents/information.

• Monitoring attendance and supervising the administrative staff

• Perform general office maintenance duties and adhoc administration duties assigned

SHAHBAZ GARMENTS (PVT) LIMITED — KARACHI, PAKISTAN
Human Resource / Admin Assistant
20.Dec.2010 – 01.Mar.2013

Responsibilities:

• Implemented the HRIS System & ensuring its maintenance in all sister concern units of SGL.

• Monitoring attendance and supervising the administrative staff

• Staff travel arrangements

• Perform general office maintenance duties and adhoc administration duties assigned

• Dealing with Vendors and collection/dispersion of Payments

• Providing support & Maintaining records of documentation/Filing systems/Stationeries required

• Screening & Short listing of resumes for various positions in the organization.

• Coordinating amongst candidates, recruitment agencies and interview panel members for the scheduling of interviews.

• Maintaining / Updating HRIS Systems and the Resume Database as and when required

• Liaison with Training Institutes for employee training according to TNA.

• Handling the Performance Appraisal process and maintaining Appraisal records in HRIS.

• Successfully conducted recruitment drives at different Educational Institutions for the Management Trainee Programs

• Coordination with the Management during all new recruits at the Head Office (Filling of the employment form, coordinating for the Medical test etc).

• Maintaining Job description forms for all locations. Provide copies of Job Descriptions to locations as & when required for necessary updates.

ENGAGE HUMAN RESOURCES (PVT) LIMITED — KARACHI, PAKISTAN
Executive Coordinator
01.Jul.2007 – 24.Nov.2010

Responsibilities:

• Scheduling and coordinating with interviews and client meetings at different Venues.

• Maintaining client database and filing system for use by consultants

• Assisting consultants with Business Development & recruitment projects (staffing and outsourcing)

• Dealing with Vendors and collection/dispersion of Payments

• Monitoring attendance and supervising the administrative staff

• Uploading and maintaining a Resume Database using “PC-Recruiter” software

• Coordinating travel arrangements for consultants

• Maintaining record of invoices, terms of engagement, advertisements placed and employee files etc.

• Procurement of merchandizing.

• Perform general office maintenance duties and adhoc administration duties assigned

VERTICITY PVT LTD – KARACHI, PAKISTAN
Team Leader (Tele-Marketing Dept)
May.2006 – 2007

Responsibilities:

• Projects managed (Refinancing Mortgages, Home Business, Career Guidance, Xerox Copiers & DSL Lines)

• Coordination with the Client on frequent updates on the customer views and strategies required for the projects

• Respond to incoming queries from prospective customers.

• Review Company or customer records to identify prospect lists

• Maintaining required number of quality outbound calls

• Ability to generate end user leads

• Accurate recording of notes and questionnaires as the campaign needs

Qualifications & Education

• B.Com Government College of Commerce & Economics , Karachi (Awaiting Results)

• HSSC St. Patrick’s Government College, Karachi 2006

• SSC St. Lawrence’s Boys high school, Karachi 2004

Training

• Communication Skills – By Humaira Ahmad – Senior Consultant – Engage Human Resources.

• Supervisory Skills – By Humaira Ahmad – Senior Consultant – Engage Human Resources.

• Completed a Certification course on “Specialization in HRM” through Skill Development Council

Skills

• Team player and a quick learner

• Proficient in MS Office and Internet applications

• Languages: Fluent English & Urdu

• An active Voluntary member for various Social groups in the Community