CV, Brazilian Software Analyst seeks job in Canada, UK, Australia orNZ

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Serial No: 19268

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Skills keywords: customer service, ITIL, programming, UNIX

Current location:  Brazil, Curitiba - View on map

Nationality: Brazilian

Spoken languages: english, portuguese

EXPERIENCE

• 2009-2010 – TIM

o Role: Intern.

o Main activities: Controlling access to the network and applications;

o Tools: Remedy, SQL Server, Active Directory.

• 2010-2011 – HSBC

o Role: Software Analyst JR.

o Main activities:

 Software Testing: creation and execution of test cases during UAT/SIT cycle as an offshore team.

 Software Support: supported four stock market applications during New York working shift.

o Tools: Quality Center, SQL Server, Oracle, Unix, Testing Techniques, Scrum, ITIL, Detail-oriented, Customer Service, Communication Skills.

• 2012-2014 – ExxonMobil

o Role: Software Analyst.

o Main activities:

 Security & Controls: ensuring compliance with the company guidelines. Performing and revising software risk assessments.

 Access Administration – SAP: provide access and fix issues in SAP, providing a great customer experience.

o Tools: SQL Server, ITSM Remedy, VBA, SAP, Compliance, Customer Service, Attention to details, Customer Service and Focus, Communication Skills.

• 2014-Present – HSBC

o Role: Software Analyst.

o Main activities: In charge of implementing new TLM releases to UAT/PreProd/Production, ensuring quality and error free.

o Tools: Oracle, SQL Server, ITIL, Smartstream TLM, Unix, ITIL, Detail-oriented, Communication Skills.

EDUCATION

Graduated in Computer Science at Federal University of Paraná , 2013.

Curitiba, Paraná, Brazil

SKILLS

• Windows and UNIX;

• C, VBA, HTML, and SQL programming experience;

• Quality Center, SQL Server, Remedy, ITSM, SmartStream TLM, SAP working experience;

• Likes to solve problems; Very analytical and organized;

• Work environment skills: enjoys working in teams, tactical person looking to execute and get results within the defined time. Fast learner, flexible and adaptable.

LANGUAGES

• Portuguese native speaker;

• Fluent in English.