CV, Management Executive, Game Changing Leadership Professional

Available

Serial No: 17153

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Skills keywords: project management, telecoms

Current location:  Attica, Greece - View on map

Nationality: Greek

Spoken languages: English - Greek

Qualifications

Loughborough University, United Kingdom
1985- 1986
Digital Communications Systems, MSc.
Thinning Algorithms for Binary Images

Nottingham University, United Kingdom
1982- 1985
Electrical and Electronic Engineering, BEng.
Microprocessor control of stepping motor for satellite remote sensing system

Career Summary

UNIFY, Athens, Greece
11/2013- to date
Head of Sales & Service

P&L accountability for: Greece, Cyprus, Albania

Leading a team of 25 with an annual budget of 10million €

Key milestones

Generated sales leads amounting to 500K € worth of sales/annum, by diversifying towards a customer centric model (Managed Services)

Improved the Enterprise and Cloud offerings portfolio

Siemens Enterprise Communications S.A. Athens, Greece
8/2010 – 10/2013
3 years

Major projects

• RESTART: Finance & Admin

Scope: timely pay-outs, cash flow increase

Method: monitor service operation KPIs, resolve customer issues

Outcome: shift in customer service culture resulting in achieving scope

• UNIFY

Scope: convert Sales & Service back into profitability

Method: optimization of field service team capabilities

Outcome: EBITA increase, thin and flexible organisation

Siemens Enterprise Communications S.A., Athens, Greece
7/2006 – 7/2010
4 years

Senior Sales Account Manager

Negotiation, acquisition and project management of companies’ contracts

Leading a team of 4 into “game changing” sales & customer service

Key milestones

• Established partnership continuity with Telecoms business and major Telecoms clients for 18 consecutive years

• Top negotiator for most contracts with Telecoms companies

Major projects negotiated and delivered

• Largest Government Voice Network contract in Greece

Scope: Negotiation, acquisition and delivery of contract to specification

Budget: 26million € in two years

Outcome: set up and delivered a fully operational network daily serving 40K users

Siemens S.A., Athens, Greece
5/1995 – 6/2006
11 years

Sales Engineer and Account Manager

Lifecycle support contract management for the largest, legacy Telecom operator in Greece

Major projects negotiated and delivered

• Technology Project Coordinator

Project: Olympic Games Ticketing and General Enquiries Help Desk

Budget: 10 million €

Capacity: 450 agents, 24/7 uninterrupted operation

Technology: IVR, real time information around the globe

Outcome: served 1.000.000 callers and received media attention for efficiency

• Account and Project Manager

Project: Directory Service and SOHO Help Desk

Budget: 3,5 million €

Capacity: across the country operation

Technology:

Outcome: established most reliable telecom infrastructure

• Account and Project Manager

Project: Greek Navy backbone voice & data network

Budget: 35 million €

Scope: to establish complex network with top reliability spec

Technology: integration of legacy and contemporary technologies

Outcome: managed and efficiently operating from 1997 to date

Supercomputing ServicesIntl. (CONVEX Corp.), Athens, Greece
12/1993 –12/1994
Specialist Sales Consultant

Operating in vertical and highly specialized engineering markets

Conducting feasibility studies and consultancy work in Computer Data Network of large process plants.

HITEC SA, Athens, Greece
3/1991 –11/1993
2.5 years
Sales Manager

TEKTRONIX Test Measurement Equipment Division

Created brand awareness for major electronics, Telecom, Armed Forces, Greek PTT, Universities

Major achievements:

• 100% increase in sales figures in less than 16 months

• establishment of working relationship with Private TV Broadcasting Stations

RANK XEROX, GREECE SA, Athens, Greece
10/1987 –3/1991
3.5 years
System Support Engineer

Marketing department

System Analyst and pre-sales Engineer

Sales department

DR C.V. Vamvakas SA, Athens, Greece
2/1986 –9/1987
1.5 year
Service Manager

Leading a team of 5 field engineers into delivering excellent after sales support in the niche Analytical Instruments market