IT Support Professional seeking job in UK

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Serial No: 15872

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Skills keywords: consultant, support, system administrator, system operator, team leader

Short Bio:

I have 16 years’ experience in the IT area, developing my career in hardware, software and consulting, involved in several environments and software’s.
I like to explore new technologies and interact well with my colleagues proving to be a consultant that quickly transmits gains with my acquired knowledge and dynamism

Current location:  Lisboa, Portugal - View on map

Nationality: Portuguese

Preferred Sector of Employment:  IT and Technology, IT and Technology, IT and Technology

Spoken languages: english, portuguese, spanish

Location I am interested in working: Anywhere

Education

— 1997 – 12 Year – Escola Secundária Gama Barros
— 2000 – MCSE – Inete
— 2001 – Altitude Software Contact Center – Altitude
— 2006 – HP Storage Data Protector – HP

Technical Skills

Main Technical Skills
Technical skills with level 4 & 5:

Windows – Office – Altitude – Veritas – Remedy –Wireless – ADSL – TCP/IP – Nagios – Ethernet – Remote Desktop – DameWare – Team Viewer – VNC – GhostServer – Willy – What´s Up Gold

Note: The level of competence is measured on a scale of 1 to 5, where 1 is Poor and 5 is Excellent.
1 – Basic 2 – Moderate 3 – Good 4 – Very Good 5 – Excellent/Coach

Network &Telecom
Description Level Experience (years) Professional or Academic/Personal

TCP/IP 4, 16 Professional/Academic/Personal

Ethernet 4, 6 Professional/Academic/Personal

IPV6 2,  1 Professional

IPTV 2, 2 Professional

DNS 3, 3 Professional/Academic

VPN 2, 1 Professional

Network GPON 2,  2 Professional

VoIP 2,  2 Professional

ADSL 4, 6 Professional

Wireless 4, 8 Professional

DHCP 3, 3 Professional/Academic

Altitude 5, 2 Professional

Security
Description Level Experience (years) Professional or Academic/Personal

Antivirus 3, 5 Professional

Systems Administration
Description Level Experience (years) Professional or Academic/Personal

Active Directory 3, 4 Professional/Academic

Firewall ISA Server 2, 2 Professional

Citrix 3, 3 Professional

Nagios 5, 5 Professional

What’s Up Gold 5, 4 Professional

Remote Desktop 5, 5 Professional/Academic

Dameware 5, 3 Professional

Veritas 4, 3 Professional

Team Viewer 5, 3 Professional/ Personal

VNC 5, 3 Professional/ Personal

Symantec Backup 3, 2 Professional

Hp Service desk 1, 0 Personal

HP Dataprotector 3, 2 Professional

Scom 3, 2 Professional

Tivoli 3. 2 Professional

Database
Description Level Experience (years) Professional or Academic/Personal

Oracle 2, 6 Professional

SQL Server 3, 8 Professional

DB2 2,  1 Professional

Operating Systems
Description Level Experience (years) Professional or Academic/Personal

Linux 2, 2 Academic/Personal

Windows (95,98,NT,2000,xp,Vista,win7,win8) 5, 16 Professional/Academic/Personal

Unix 2, 7 Professional

As/400 2,  1 Professional

Os/390 2,  1 Professional

Server Systems
Description Level Experience (years) Professional or Academic/Personal

MS Exchange 3, 5 Professional/Academic

Windows (NT,2000,2003,2008,2012) 3, 7 Professional/Academic/Personal

Applications

CMS & ECM
Description Level Experience (years) Professional or Academic/Personal

Documentum 2,0 Personal

Kofax 2, 2 Professional

Filnet 2, 3 Professional

Macromedia Flash 2, 0 Personal

PhotoShop 2, 3 Personal

EAI
Description Level Experience (years) Professional or Academic/Personal

Tibco 3,4 Professional

CRM
Description Level Experience (years) Professional or Academic/Personal

Siebel 3, 6 Professional

Business Intelligenc
eDescription Level Experience (years) Professional or Academic/Personal

Datastage 2, 3 Professional

Microstrategy 2, 2 Professional

Hyperon 2,2 Professional

Billing

Description Level Experience (years) Professional or Academic/Personal

Geneva 3, 6 Professional

Bdcup 2, 3 Professional

Datawherehouse 2, 3 Professional

ERP
Description Level Experience (years) Professional or Academic/Personal

SAP 3,  8 Professional

Specific
Description Level Experience (years) Professional or Academic/Personal

Crystal Reports 2, 2 Professional

Remedy 4, 16 Professional

Lotus Notes 3, 2 Professional

Ms Project 2, 2 Academic

Control M 3, Professional

Cubos Olap 2, 1 Professional

Microsoft EPM 3, 4 Professional

Compass 2 ,1 Professional

Willy 4 1 Professional

Amadeus 2, 1 Professional

Office 5, 16 Professional/Academic/Personal

Inform 2, 1 Professional

Filezilla 3,2 Professional

Putty 3, 3 Professional

Hermes 2, 1 Professional

Gsu 2, 3 Professional

Portal PosVenda 2, 3 Professional

GhostServer 4,3 Professional

Harvest 2 2 Professional

Note: The level of competence is measured on a scale of 1 to 5, where 1 is Poor and 5 is Excellent.
1 – Basic 2 – Moderate 3 – Good 4 – Very Good 5 – Excellent/Coach

Career Summary

Company: Novabase
Client: BES Sector: Banking
Date: 2013 – 2014

Project Scope: Systems Operations

Project Contribution: Monitoring and troubleshooting Scom, Nagios and Vcops

Verification of backups and recovery on NetBackup

Criticality control, referrals and resolution of tickets on Remedy

Software upgrades and verification of services on servers (2003,2008,2012)

Control of the rectification faults on Printers

Upgrade versions in several applications

Reporting errors for the 3rd line by email or phone

Function: System Operator

Technologies used: Remedy, Scom, Control M ,Tivoli, Nagios, Windows Server, NetBackup, Office and several applications of the client

Company: Italent
Client: TAP Sector: Aerospace
Date: 2012 – 2013

Project Scope: Systems Operations

Project Contribution: Review, analysis, monitoring and verification Control M

Monitoring and troubleshooting SCOM, What’s Up Gold, Compass, Tivoli, Sibs and Willy

Resolution of tickets on Remedy

Performing works of support unlock users, printers, reset of passwords, etc. in Mainframe, Windows, and Citrix.

Monitoring, verification and troubleshooting in Proxies, Routers, Firewalls and Switches

Verification and monitoring in Mainframe

Review, execution and troubleshooting in Amadeus, Hermes, Compass, etc.

User administration in SAP in all environment‘s

Services administration and components on servers

Control of remote software installation on the entire company IT park

Reporting errors for the 3rd line by email or phone

Function: System Operator

Technologies used: Remedy, Scom, What’s Up Gold, Compass, Willy, Control M , Windows ,Windows Server, Sap , Mainframe, Hermes, Amadeus, Tivoli, Citrix, Office and several applications of the client

Company: Olisipo
Client: TMN Sector: Telecommunications
Date: 2008 – 2011

Project Scope: Support

Project Contribution: Review and verification of application problems in BD Cell Phone

Analysis of problems in implementing Geneva

Resolution of tickets in Siebel and Remedy

Support of the application Remedy and Xamix

Review and troubleshooting on applications SapR3, Clip, Gsu, Cims, Sirel, LeadTracking, Geca, Sintra, Sigra, Portal PosVenda, CRM, Click, Siebel, etc.

Review and troubleshooting of financial problems

User Administration in SAP in all environments

Reporting errors for the 3rd line by email or phone

Function: Support Application Team

Technologies used: Remedy, Sintra, Siebel, Unix, SapR3, Cims , Gsu, Portal PosVenda, Sql, sirel, LeadTracking, Geca, Sigra, CRM, Click, Siebel and Office

Company: Olisipo
Client: PTSI Sector: Telecommunications
Date: 2005 – 2008

Project Scope: Systems Operations

Project Contribution: Team coordination

Fill status reports of several applications

Administration of Backups

Monitoring jobs Sap

Software upgrades and verification of services on servers

Verification, execution of services in several applications (Bdcup, DataWhereHouse, Ptdocnet, Artt, FacSys, etc)

Monitoring Nagios and What’s Up Gold

Reporting errors for the 3rd line by email or phone

Function: System Operator / Team Leader

Technologies used: Veritas, Dataprotector, Bdcup, Control M, Datawherehouse, Office, Nagios, Siebel, Sap R3, Remedy, Windows e Windows Server, Vbscript, Unix, What’s Up Gold, and several applications of the client

Company: Rumos
Client: Caixa Geral de Depósitos Sector: Banking
Date: 2004 – 2005

Project Scope: Roll Out

Project Contribution: Team coordination

Installation and configuration of desktops, servers, cables, printers, telephones, consoles and scanners in the Caixa Geral de Depósitos

Function: 2nd Line Support – Field Base / Team Leader

Technologies used: Windows e Windows Server

Company: GlobalSoft
Client: Several Sector: Health / Government
Date: 2003 – 2004

Project Scope: Support

Project Contribution: 2nd line support at several institutions

Training clients regarding software provided by the company

Function: 2nd Line Support – Field Base / Trainer

Technologies used: Windows e Windows Server, Office, Sql Server and several applications of the client

Company: Compuquali
Client: Vodafone / Tranquilidade / HP / Alcatel Sector: Telecommunications / Insurance /Services/Telecommunications
Date: 2001 – 2003

Project Scope: Support /System Administration

Project Contribution: 1st line and 2nd line support at Vodafone

Administrator at Tranquilidade

Manager stock at HP

Support 2nd at Alcatel

Function: 2nd Line Support – Field Base / Administrator/ Manager

Technologies used: Veritas, Windows, Windows Server, Remedy, Office , CAT, Easyphone, Sql Server ;GhostServer /client, Lotus Notes Client /Server, Dameware and several applications of the client

Company: Imediata – Amorim Group Company
Client: Several Sector: Banking
Date: 2000 – 2001

Project Scope: Support

Project Contribution: Installation of desktops hardware and software

Mounting Kiosk Multimedia in several branches of Caixa Geral de Depósitos, Chamber of Lisbon and Porto and other institutions

Installation and Network Settings update their Carnet in several agencies of Caixa Geral de Depósitos

Function: 2nd Line Support – Field Base

Technologies used: Windows, Windows Server, Office, Sql Server and several applications of the client

Company: Luma
Client: BCP / Edifer Sector: Banking
Date: 1999 – 2000

Project Scope: Support

Project Contribution: 1st line and 2nd line support at Edifer

2nd line support at Banco Comercial Português

Function: 2nd Line Support – Field Base

Technologies used: Windows, Windows Server, Remedy, Office, GhostServer / client, Rumba, Lotus Notes client and several applications of the client

Company: Genesis
Client: Genesis Sector: Insurance
Date: 1998 – 1999

Project Scope: Support

Project Contribution: Document Scanning

Optical and Physical File

Participation in the structure of the Call Centre and computer work

Function: Document Controller

Technologies used: Windows, Office, As400 and several applications of the client