Experienced Information Technology Professional

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Serial No: 14932

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Skills keywords: infrastructure architect, security analyst, systems engineer

Current location:  Western Cape, South Africa - View on map

Nationality: South African

Spoken languages: Afrikaans, english

Education & Training

Course Name: EC-Council Certified Security Analyst / LPT
Year: 2012
Subjects:Course outline available @ http://www.eccouncil.org/courses/professional_series/ecsa_course_outline.aspx

Course Name: EC-Council Certified Ethical Hacker & Countermeasures Version 7
Year: 2011
Subjects: Course outline available @ http://www.eccouncil.org/courses/professional_series/ceh_course_outline.aspx

Course Name: Red Hat Certified Technician (RHCT)
Year: 2009
Subjects: Course information available at http://www.redhat.com/training/certifications/rhcsa/

Course Name: Commvault Engineer
Year: 2008
Subjects:Commvault version 6 engineering module, backup architecture design and implementation

Course Name: Commvault Support
Year: 2008
Subjects:Commvault version 6 Support module, support of software issues

Course Name: Commvault Administrator
Year: 2008
Subjects: Administrations of commvault systems and servers

Course Name: Johnson and Wales – Cultural diversity in the cruising industry
Year: 2007
Subjects: Cultural influences and diversities of people working in the cruising industry.

Course Name: Carnival Cruise lines – Train the trainer
Year: 2007
Subjects: Vessel familiarization

Course Name: Carnival Cruise lines – Crowd and Crises management
Year: 2006
Subjects: Handing crowds effectively, Managing crisis situations onboard

Course Name: Bentley – Projectwise administrator
Year: 2005
Subjects: Administration of Projectwise application and databases (Oracle)

Course Name: CTI – Computer Science Diploma
Year: 2001
Subjects:
● Introduction to computers
● Data Processing Concepts
● Microprocessors and Logic Concepts
● Operating system 1 – Windows
● Object and program design
● Programming 1 – VB 6
● System Analysis and design
● Relational database design oracle
● Operating system 2 – Unix
● Introduction to Oracle SQL & PL/SQL
● Develop Oracle PL/SQL programming units
● PC Components and Peripherals (A+)
● Networking Essentials (N+)
● Programming 2 – C
● Internet / HTML / Javascript
● Final Exam

Work History

Company Name: Dimension Data – Vodacom Contract
Duration of Employment: July 2014 – Current
Position within the Company: Systems Engineer

Duties and Responsibilities:
● Install and maintain Windows operating systems on Vrtual as well as Phsical servers.
● Build VMWare templates.
● Clone virtual servers.
● Deploy servers from the VMWare templates.
● Supported OS versions. 32 and 64 bit versions of: Windows XP, Windows 2000, Windows 2003, Windows 2003 R2, Windows 2008, Windows 2008 R2.
● Operating systems supported various applications: Citrix, Oracle, SQL, SMTP Services, Secure FTP (COPSSH), Web services and various 3rd party vendor supported applications.
● HP Sitescope monitoring of servers.
● Planned, maintained and executed patch management strategy (165 servers).
● Keep HP firmware and drivers up to date.
● Installed the latest Anti-Virus and intrusion detection software.
● Installed the latest backup software.
● Update the VMWare tools on the virtual servers.
● Server standby

Reason for Leaving: Contract ends March 2015

Company Name: Marefa International Pty/Ltd
Duration of Employment: September 2013 – June 2014
Position within the Company: ICT Functional Leader

Duties and Responsibilities:
● Strategic planning& alignment with business needs
● Provide Leadership for the ICT unit
● ICT unit budget
● Management of all projects
● Network security and data protection (Firewalls, Content filtering, IDS, IPS)
● Backup solution
● Linux mail server administration, maintenance and support
● Windows 2003 AD server administration, maintenance and support
● PABX support and maintenance
● Network LAN and WAN management, support
● Infrastructure architecture design and implementation
● SAP Businessone with Boyum support & maintenance
● SQL Server support and maintenance
● Crystal report creation
● Disaster recovery Planning
● Creation of Policy and procedures
● ICT Purchases
● User support

Reason for Leaving: Company closed down (liquidation)

Company Name: Bozza
Duration of Employment: March 2013 –August 2013
Position within the Company: System Administrator

Duties and Responsibilities:
● Maintain, support and setup Linux based servers
● Support and maintain systems (Jira, Nexus, Media Wiki, Mercurial, Team city, Jetty, Apache, MySQL)
● Support desktop users with queries
● Support PABX Telephone system
● Support Internet and network connectivity
● Design and implement network infrastructure using Mikrotik Routers
● Design and implement Network security
● Write and implement IT policies and procedures
● Setup Monitoring and alert to monitor production system
● Deploy from Development to production system
● Manage Splunk statistics log data to port to MSSQL Server
● Manage and maintain MySQL and Microsoft SQL databases
● Build & setup new pc’s for new and existing employees
● Manage and maintain cloud servers at Linode and Amazon
● Provide on call after hours support to employees working off site and at the office
● Setup of Firewalls and server based security for all servers and network infrastructure
● Setup of PPPoE VPN connection settings on Mikrotik routers.

Reason for Leaving: Retrenched due to financial instability in the company.

Company Name: Webafrica
Duration of Employment: September 2012 – February 2013
Position within the Company: Standard windows system administrator

Duties and Responsibilities:
● Setup and maintain Virtual private servers for clients
● Manage Virtual Machine manager environment
● Provide training to NOC agents on VMM 2012
● Active Directory maintenance
● Group Policy Management
● Sites & Services Management and Replication
● Monitoring setup and engineering
● Migration of users from physical to virtual server
● Migration of internal server to virtual infrastructures.
● Management of SAN / Netapp Storage devices and training other engineers and admins on it
● Linux server maintenance and support
● Maintain Microsoft Systems Technologies: Windows Server 2000/2003/2008/2008R2
● Setup maintain and implement Hyper-V, Failover Clustering, and II
● Proof of concepts to improve virtual / cloud enviroments with Openstack / cloudstack / Zen
● Provide assistance with infrastructure architecture and design & implementation
● Maintained Fortigate Firewall and Windows firewalls and group policies on all windows servers
● Work on projects as assigned by project manager

Reason for Leaving: To gain experience of a start-up company, with completed oversight and complete infrastructure from servers to network & security design and implementation.

Company Name: Carnival Cruise Lines
Duration of Employment: October 2009 – July 2012
Position within the Company: Senior Information Systems Manager

Duties and Responsibilities:

● Shipboard Information Systems Manager (I/S Manager) is an onboard officer that works with ALL onboard departments and shoreside personnel to ensure operation and maintenance of the revenue and guest tracking systems.
● Manage the shipboard systems and communicate to management regarding the systems availability.
● Responsible for adhering to internal controls, data security, daily and weekly reporting, hardware inventory and daily operations.
● Ensure 24/7 operations needs for all systems and support is met.
● Operate, maintain and monitor all approved shipboard computer systems.
● Work with all shipboard officers and staff on providing technical support services in approved areas.
● Provide training to users as well as Technical Support desk and Assistant I/S Managers
● Maintain and coordinate the repair of hardware.
● Works with arriving vendors and shoreside staff on hardware repair and software upgrades.
● Monitor, maintain and support all satellite communication (telephone and data) is available 24/7
● Creation of small in-house application and manuals on existing systems.
● Drydock and special projects, implementation phase
● Enforce Security policies and procedures onboard the cruise line with all levels of personnel

Reason for Leaving:Contract based and was looking to relocate back to South Africa.

Company Name: Rackspace UK
Duration of Employment: July 2008 – October 2009
Position within the Company: Backup administrator

Duties and Responsibilities:
● Datacentre migration project: I managed the Backup and continuity of the customers being moved and perfected the process flow before and during the move to provide near perfect continuity.
● Create scripts for custom backups on python
● Enhance the information gathering process more efficient for the migration project
● Project management of Continuity for migrating clients
● Restore information for customers
● Setup backups for customers
● Support Commvault agents on customer servers
● Manage offsite (iron mountain) back tape retrieval process
● Work with Data center team to change tapes
● Troubleshoot and resolve issues with backup infrastructure commvault servers and tape drives
● Setup disk storage on SAN for backup infrastructure
● Report Operating system issues to relevant tech support departments
● Troubleshoot and escalate SAN issues to SAN engineers
● Troubleshoot and escalate network issues to network engineers
● Troubleshoot and escalate Network security issues to network security department
● Ensured that Server and network based firewalls do not restricted backup network

Reason for Leaving: Due to the visa restrictions and job security.

Company Name: Carnival Cruise Lines
Duration of Employment: June 2006 – July 2008
Position within the Company: Senior Information systems manager

Duties and Responsibilities:
● Shipboard Information Systems Manager (I/S Manager) is an onboard officer that works with ALL onboard departments and shoreside personnel to ensure operation and maintenance of the revenue and guest tracking systems.
● Manage the shipboard systems and communicate to management regarding the systems availability.
● Responsible for adhering to internal controls, data security, daily and weekly reporting, hardware inventory and daily operations.
● Ensure 24/7 operations needs for all systems and support is met.
● Operate, maintain and monitor all approved shipboard computer systems.
● Provide training to users as well as Technical Support desk and Assistant I/S Managers
● Maintain and coordinate the repair of hardware.
● Works with arriving vendors and shoreside staff on hardware repair and software upgrades.
● Monitor, maintain and support all satellite communication (telephone and data) is available 24/7
● Creation of small in-house application and manuals on existing systems.
● Drydock and special projects, implementation phase
● Enforce Security policies and procedures onboard the cruise line with all levels of personnel

Reason for Leaving:An opportunity to acquire knowledge in an international hosting / ISP company became available.

Company Name: LC Civil and Structural engineering
Duration of Employment: October 2005 – June 2006
Position within the Company: IT Support Specialist

Duties and Responsibilities:
● CAT 6 upgrade and Plotter change: Assessment of new plotters to enhance business performance and upgraded the existing CAT 5e network to CAT 6 due to poor performance.
● Website: I was involved with the design and hosting option selection
● Server upgrade: I upgraded the servers from Windows 2003 SB to standard redesigned the infrastructure layout and re-setup the Oracle 8, Projectwise Server and Exchange server
● Disaster Recovery Plan: I created the disaster recovery plan for LC consulting, which consisted of server failover, back storage & retention policy and Major disaster situation recovery
● Pastel Volition, Microstation and AutoCAD upgrade: Upgraded workstations and licensing server for Pastel and AutoCAD.
● Support user desktop machines
● Manage and maintained network infrastructure
● Support MS Exchange and Active directory
● Support Oracle server
● Manage and maintain Backup processes
● Maintain and supported IPCop firewall
● Maintain and supported Mikrotik Internet connectiviry via ISDN lines
● Supported plotters and printers for engineers

Reason for Leaving: I was looking to gain international experience and Carnival provided the opportunity to travel overseas.

Company Name: University of Pretoria
Duration of Employment: February 2002 – October 2005
Position within the Company: Assistant Lab Administrator

Duties and Responsibilities:
● Open Lab, Student help desk and Research & development
● Setup of 500+ PC lab,
● training of student assistants,
● setup of Student Helpdesk and conducted research and development for the lab environment to enhance existing support and maintain efficiency levels of use
● CIL Labs: Setup of 500+ PC labs, network and Novell servers for the environment and setup of registration stations, training of student assistants and administration of the Test servers
● Hostel Labs: Assisted with the layout, technical requirements and network design of Hostel Labs at the Groenkloof Campus
● Manage Student support staff
● Time scheduling for student support staff
● Computer based testing environment management and maintenance
● Setup of Novell servers
● Pharos Scripting, installation and server maintenance
● Novell administration and installation of client and servers
● Ran local network security scans to ensure that no workstation has anything that can harm the network

Reason for Leaving: To gain more experience in a different industry.

Company Name: Call Centre Nuclues – Absa Free Internet Project
Duration of Employment: February 2001 – March 2002
Position within the Company: Call center Agent

Duties and Responsibilities:
● Answered technical related calls to internet connectivity
● Build custom Modem strings
● Train other agents on new technologies
● Document all incoming calls
● Escalate to Team leaders for backend issues
● Assist agents with difficult customers
● 11pm – 7am shift
● Help write a technical assistance manual for the call center agents.
● Internal oracle support for encompass

Reason for Leaving: Contract ended and a new opportunity at the University of Pretoria came forth.