UAE Based Restaurant Manager

Available

Serial No: 14547

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Skills keywords: restaurant manager

Current location:  Dubai, United Arab Emirates - View on map

Nationality: Indian

Spoken languages: english, Hindi

Education And Qualifications

Diploma: Hotel Management and Catering Technology
Final year modules: Hotel Accountancy; Business Law; Human Resource Management; Hotel Engineering; Industrial Training; I.T. Applications in Hotel; Development of Generic Skills and Sessional
Mumbai University, approved by AICET, 2007

10+2: Including English and Mathematics; Passed with first division
Maharashtra State Board of Secondary and Higher Secondary Education, Mumbai, 2004

Professional Development

 Warm Service, Engaging Service, Service Recovery and Responsive Service
Atlantis, The Palm, Dubai, U.A.E., 2012

 Basic Food Hygiene Training
Middle East Government, Atlantis the Palm Hotel, Dubai, U.A.E.

 IELTS Listening: 5.0, Reading: 5.5, Writing: 5.0, Speaking: 5.0, Overall: 5.0

Achievements & Awards

 Certificate of Appreciation for participating in 3 large scale international events
Atlantis the Palm, Dubai, U.A.E., 2011

 Certificate of Excellence for performance as an Assistant Front Office Manager
Arun Muchhala College of Hotel Management, 2008

 Awarded ‘Best Server’ by the General Manager
Hotel Le Royal Meridian, Mumbai

Languages

Languages: Marathi (mother tongue), English and Hindi

Professional Experience

2013 – date NOVOTEL AL-BARSHA HOTEL, Dubai, U.A.E.
Food and Beverage Supervisor, Pre-Opening Team

• Effectively prioritizing workload and organizing time to fulfil multiple responsibilities simultaneously, including assigning shifts to employees and providing assistance with overall management

• Supervising and coordinating the assigned shift to ensure a consistently high standard of service, including leading pre-meal staff meetings on a daily basis

• Collaborating with colleagues to manage the overall supervision of the department, including monitoring staff punctuality, interacting with guests to elicit feedback and providing ongoing training to maintain standards

• Diligently checking all food prepared to ensure consistent adherence to quality standards, also, monitoring the presentation of all beverages served

• Responding promptly to any customer complaints received and implementing a solution which achieves guest satisfaction whilst maintaining compliance with company policies

• Continually monitoring and evaluating the gest experience with relations to service efficiency and standards, also, conducting spot checks on liquor pars

• Fulfilling personal responsibility for ordering any daily supplies required, following up on established training steps and maintaining a floor presence during peak hours

2010 – 2012 ATLANTIS THE PALM HOTEL, Dubai, U.A.E.
Food and Beverage Team Leader (Supervisor)

• Leading and motivating a team to deliver the highest standards of customer service at all times ensuring customer satisfaction and excellent levels of repeat business

• Ensuring diligent adherence to the HACCP standards stipulated by the company, promptly identifying any discrepancies and implementing corrective action

• Conscientiously maintaining comprehensive knowledge of food, cocktails, beverages and wines to facilitate the provision of appropriate recommendations to guests

• Frequently liaising with stewarding staff to maintain hygiene standards within the restaurant and applying problem-solving skills to ensure smooth operations at all times

• Using initiative to complete assigned tasks independently where appropriate or working effectively as part of a team to achieve objectives

• Communicating details of any complaints / issues which could result in escalated complaints or loss of business, productivity or profit, to the Outlet or Assistant Manager

• Preparing and delivering daily training sessions, producing staff rosters, implementing team development plans and devising strategies to ensure that departmental budget are achieved

Previous experience:

2009 – 2010 AROMAS CAFÉ AND LOUNGE, Mumbai, India
Food and Beverage Captain

2007 – 2009 HOTEL LE ROYAL MERIDIEN, Mumbai, India
Food and Beverage Co-Ordinator