Indian Customer Relation Management Professional

Available

Serial No: 14220

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Skills keywords: excellent communication ability, guest relations, management skills

Current location:  Maharashtra, India - View on map

Nationality: Indian

Spoken languages: english

Education And Qualifications
Bachelor of Commerce (Business Management, Marketing & Computer Applications) – Distinction (2008 – 2011)
St. Xavier’s College Mapusa, Goa

Secondary School Certificate Examination (HSSCE) in Commerce (2006 – March 2008)
Business Studies, Economics, Secretarial Practice and Accounting 69%
St. Xavier’s Higher Secondary School Mapusa, Goa

Secondary School Certificate Examination (SSCE) (March 2006)
English, Hindi, Konkani, Mathematics, Science, Social Science 67%
St. Xavier’s High School Moira, Goa

Certificate Program for Professionals in MS Office & Internet (2012)
NIIT Academy New Delhi

Experience
Guest Services Officer / Purser (October 2012 – Present)
Carnival Cruise Lines
Miami, Fl, USA
• Greet Guests upon arrival and Assist with check-ins / check-outs of clients and In-room check-ins for
designated Guest.

• Plan and coordinate the provision of friendly, efficient services to guests and schedule activities for
guests.

• Assist all departments in being receptive to the needs of guests.

• Assist in the handling of guest complaints ensuring they are referred to the correct person and that
follow up action occurs.

• Plan and coordinate all promotional activities targeting clients and Assist guests with airline bookings
and reconfirmation’s.

• Through knowledge and operational ability of the On Board systems including SPMS, Secure CRT,
FSS Sales System, Core, I Care (Complaint Resolution System) as well as knowledge about the Safety
Management System (SMS) Procedures of the Company as well as MARPOL and USCG Procedures and Policies.

• Through working knowledge and user experience with the Company’s Reservation and Sales
Coding System – Mapper, thereby facilitating and assisting with effective communication between
Senior Management, Shore Side management, Shipboard Management and Guest.

• Through knowledge and advanced use of the Outlook Email System as well as other Microsoft
Office programs used to prepare a major portion of reports which include – Word, Excel, Power Point,
Publisher.

Guest Relations / Sales Executive (October 2011- September 2012)
Resorte Marinha Dourada
Arpora, Goa
• Greet Guests upon arrival and Assist with check-ins / check-outs of clients and In-room check-ins for
designated Guest.

• Plan and coordinate the provision of friendly, efficient services to guests and schedule activities for
guests.

• Assist all departments in being receptive to the needs of guests.

• Assist in the handling of guest complaints ensuring they are referred to the correct person and that
follow up action occurs.

• Plan and coordinate all promotional activities targeting clients and Assist guests with airline bookings
and reconfirmation’s.