UK based Hotel Management Professional

Available

Serial No: 14168

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Skills keywords: food & beverage, hotel, hotel operation, marketing, revenue analysis

Short Bio:

A hard-working, knowledgeable and confident individual with on-going experience within strategic managerial position, with specialist focus on creating and implementing various operational processes and strategies. Having worked within a industry-leading organisation I have become accustomed to combining my experience and knowledge to be able to facilitate operational and procedural planning. With my extensive understanding of man management and staff development I am able to carry out successfu

Current location:  United Kingdom - View on map

Nationality: British

Preferred Sector of Employment:  accounting and finance, General Management, Hotel and Catering

Spoken languages: English & Arabic

Location I am interested in working: Anywhere

Employment History

2007 – Present: Maykenbel Group

This group has over 12 5 star properties within the areas of MayFair, Kensington and Belgravia. I originally began my tenure with the group in 2007 as an Assistant General Manager, within 2 years I was offered a promotion which meant I was looking after 2 hotels as the General Manager. Due to my constant high performance I secured a further promotion as Operations Manager for Maykenbels’ new apartment blocks in 2012. At the moment I currently manage three separate properties as mentioned below.

2007 – Present: Area General Manager for three separate proprieties as detailed below

Feb 2007 – Present: The Ashburn Hotel South Kensington, London, UK – General Manager

 Full responsibility of the front office and the reception team in this 4 star establishment. The hotel has 64 rooms and is located in South Kensington.

 Managing and organizing the daily tasks of my team of 10 people as well as providing fully comprehensive support.

 Delivering projects within time, quality and budgetary constraints.

 Creating effective lines of communication to be able to transfer and receive key operational information throughout the organisations hierarchy.

 Designing, implementing and monitoring budgets, ensuring these support the objectives of the organisation.

 Utilising various marketing and promotional methods to help generate awareness of the hotel.

 Applying knowledge and experience to assess the action of competitors and carry out the appropriate measure to counteract these.

 Designing operational strategies in line with long term and short term business objectives.

 Carrying out staff appraisals, addressing all areas of their performance and providing the appropriate resources to support their development.

2009 – Present: The Parkcity Hotel – General Manager ( 2009 offered promotion to manage Parkcity hotel )

 Overseeing the operations of team members to ensure that all individuals are working in line with organisational requirements.

 Collating information from various sources to be able to create in-depth operational reports to be presented to the hotel owners.

 Handling the complete recruitment process from collating and reviewing CV’s to interviewing and hiring candidates in line with the job specification.

 Maintaining the correct handling of all solid linen and ensuring that all bedrooms have the correct bedding and relevant number of towels

 Providing training to team members to ensure that all individuals are of the correct skills set to be able to carry out their duties.

 Marketing and promoting the business

 Handling all customer complaints working to find a solution that benefits both the company and the customer.

 Analysing business results and the hotels performance; addressing any key areas of concern.

 Ensuring that the staff is presenting an exceptional level of service to customers on a continuous basis.

 Applying strong negotiation skills with vendors/suppliers, seeking to secure the best possible financial outcome.

 Working to identify and capitalise on all lucrative opportunities.

 Monitoring performance against targets and budgets while identifying areas for further improvement.

2012 – Present: Ashburn Court Apartment – Operations Manager ( 2012 I was offered to manage and launch Ashburn court Apartment )

 Working to ensure that all individuals are delivering an exceptional level of service to customers.

 Producing the apartment’s monthly financial reports, future capital expenditure predictions & its annual budget.

 Managing all aspects of health and safety across the building.

 Delegating tasks with complete effectiveness to reach operational objectives; providing motivation to team members when necessary.

 Ensuring that all contractors are carrying out maintenance within all service level agreements.

 Focusing on staff development, coaching colleagues through the progression structure, ensuring to nurture employees to perform to the best of their abilities in order to hit service targets.

 Analysing and performing diagnosis of problems that may occur liaising with the necessary stakeholders.

 Supporting the recruitment process by identifying roles that need to be filled, assessing the budget for recruiting a new member and creating the job specification for the position.

Key Achievements:

 We have Achieved set budget for year one. 62% occupancy in year 1 with ADR £132.

 Hotels running on 89% occupancy with ADR of 154.00 gross.

 Hotel within top 30 London hotels on tripadvisor.com (since after 2 month)

 Currently with a healthy profit across all 3 properties.

 Assisting the General Manager for Lunching and opening this brand new hotel from the stage of a pure building site into a luxury 4 star property with bedrooms.

Employment History

2006 – 2007: Wyndham Worldwide- Days Hotel, London, UK – Front office Manager

2003 – 2004: The Cranley Hotel & The Royal Park Hotel – Assistant Sales & Marketing Manager

Education

May/ June 2004: Website design course – 6 weeks

2010 – 2011: Completed -year course in team leading

2011-2013: advance diploma in management

Completed compulsory studies 1999

I hold personal liquor license for sell of alcohol in the UK