Medical Equipment Service Engineer

Available

Serial No: 10667

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Skills keywords: service engineer

Short Bio:

A technically minded dedicated Service Engineer, specialising in delivering maintenance and support for customers utilising instruments connected to In Vitro Diagnostics. Possesses excellent interpersonal skills with the proven ability to communicate in a clear, informative manner over the telephone and face to face. Committed to ensuring the safe and efficient operation of a variety of instruments through carrying out regular checks and delivering training. Enjoys working on an independent basi

Current location:  United Kingdom - View on map

Nationality: South African

Preferred Sector of Employment:  accounting and finance

Spoken languages: english

Location I am interested in working: Anywhere

Qualifications

College Attended: Newtek Technical College

Levels & Subjects Passed: N3 – Mathematics, Industrial Electronics,

Digital Electronics, Science

N4 – Mathematics, Industrial Electronics,

Digital Electronics, Electro Techniques.

N5 – Mathematics, Industrial Electronics,

Digital Electronics.

Employment History

Current Employer : Horiba UK Ltd

Location: Northampton – England UK

Position Held: Service Engineer

Period of Employment: February 2010 to current

Duties

• Field service engineer providing support to UK customers on full range of Haematology analyzers.

• Provide technical and telephone support to customers.

• Ensuring customer instruments are serviced on a regular basis.

Past Employer: Randox Laboratories Ltd

Location: Northern Ireland

Position: Senior Service Engineer

Period of Employment: 1st May 2008 – Jan 2010

Duties:

• Field service engineer providing support to UK customers on Chemistry analyzers.

• Provide technical and telephone support to customers.

• Ensuring customer instruments are serviced on a regular basis.

• Provide weekly reports of completed work & customer needs to main office.

Past Employer: Bayer Healthcare – Diagnostics Division

(Bayer was bought by Siemens Medical Solutions in January 2007)

Location: Newbury Head Quarters – England UK

Position: System Specialist

Period Of Employment: 1st October 2002 – 31 April 2008

Duties:

• Principle Service Engineer for Clinitek Atlas in the UK

• Provide support to all UK and Ireland customers and Mera Distributors.

• Responsible for first line support from all Near Patient Testing customers.

• Resolving all issues as well as customer service enquiries.

• Supply customers with product information and literature.

• Visit and train customers on a regular basis to ensure smooth running of instruments.

• Provide technical support to customers and field engineers on Near Patient Testing equipment.

• Responsible for maintaining the training facilities of the Near Patient Testing laboratory.

• Raising of GEM(global event management) events to resolve possible adverse incidents

Past Employer: Lancet Laboratories

Location: Johannesburg – South Africa

Position: System Specialist

Period of Employment: 1st May 1999 – 31st October 1999

Duties:

• Repaired and serviced all laboratory equipment (including blood gas, haematology, chemistry, microscopes & centrifuges).

• Provided 24 hour call out service where I was expected to travel to site.

Past Employer: Ampath Laboratories

Location: Johannesburg – South Africa

Position: System Specialist

Period of Employment: 16th March 1998 – 31st April 1999

Duties:

• Repaired and serviced all laboratory equipment (including blood gas, haematology, chemistry, microscopes & centrifuges).

• Provided 24 hour call out service where I was expected to travel to site.

Past Employer: Viking Medical and Scientific

Location: Johannesburg – South Africa

Position: System Specialist

Period of Employment: 6th January 1997 – 13th March 1998

Duties:

• Repaired and serviced all laboratory equipment on site.

• Promoted company products.

• Liasing with customers maintaining customer satisfaction.

Skills

I am capable of working both in the office and the field. I am confident when dealing with customer issues over the phone as well as on site. I have experience on the following equipment:

Blood gas:

• All Bayer (Chiron, Corning), Radiometer, AVL, IL and Nova analysers.

Urine Analysis:

• Clinitek Atlas, Clinitek 500, Clinitek Status and Clinitek 50.

Haematology:

• Technikon H1, H2 and H3. Coulter S60, Coulter S90 and Celldyne. Pentra 120, Pentra DX/DF, Pentra 80/XL, Pentra 60/60CP , Pentra ES, Micros ES60, Micros 60 ,SPS/SPSevo Slidemaker

Chemistry:

• RAXT, RA 1000, RA 50, CX 3, CX 5 and CX 7 (Beckman/Coulter), Alfa Wassermann Ace, Alfa Wassermann Alera, Randox Imola, Randox Daytona