Vacancy Training and Customer Support Manager, UK

This is a key role, to join a leading designer and manufacturer of GSM products and provide the generation and delivery of Mobile Telecommunications (GSM) training at the UK base and/or on-site at customer locations worldwide.

You will be joining an established team responsible for technical customer training, training development and customer support for a range of GSM products, utilising IP-based backhaul, for in-building pico-cell coverage.

Salary & Benefits

• Attractive Salary of £30,000-£50,000 p/a
• Extensive Benefits package available

The Role

• Scheduling training times and dates with the end customer
• Managing customer issues related to both technical and project matters.
• Assisting with the installation and commissioning of Base Station Controllers
• Assisting with the installation and commissioning
• Performing acceptance testing on-site with the customer
• Producing post-installation site reports
• Provide 2nd line on & off-site product support
• Provide emergency on-call cover 24×7
• Advising customers on IP and RF network configuration options
• Close working with customers and other support groups

Requirements

• Experience in the preparation of training presentations and course notes for GSM technologies
• High level of presentation and documentation skills
• Excellent communication skills
• Hands-on experience installing, configuring and supporting
• Detailed understanding of principles and protocols
• Detailed understanding of networking principles
• System administration level knowledge
• Ability to work independently and under pressure from demanding customers
• A methodical approach to carrying out procedures and recording the results
• Willingness to work outside normal hours to obtain customer acceptance and customer satisfaction
• Relevant academic qualifications

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