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Vacancy for a Client Service Manager, Germany

Job currently available
Serial No: 98816
Location: Hamburg, Germany - View on map

Skills Provision is searching for a Client Service Manager to join a company in Hamburg, Germany.

This new opportunity is for an individual to lead a team of client service engineers across multiple locations in Germany.

*Applicants must hold the right to work in Germany (European Union).

Salary

An annual salary of €75,000

The Role

As the Client Service Manager activities include but are not limited to:

  • Leading client service engineers to ensure service level agreements are achieved
  • Support management in practices to ensure client retention and satisfaction
  • Supervise your team and manage accordingly
  • Foster and maintain client/customer relationships
  • Make certain that services provided are uninterrupted through planned maintenance and proper evaluations

Requirements

The ideal Client Service Manager

Education

  • Bachelors/Master’s in Engineering

Experience

  • 5+ years of client operations/service/maintenance experience
  • 3 years of managerial experience
  • Sound knowledge of customer service processes, deliverables and customer management
  • Confident in relationship management
  • Available for travel (when required)
  • Bilingual: German and English

Desirable

  • Knowledge of Linux, scripting (Shell/Python)
  • Previous experience in warehouse operations or enterprise automation solutions

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