Onsite Partner Manager (Call Centre) needed in Greece

Serial No: 174653
Location: Decentralized Administration of Attica, Greece - View on map

Skills Provision is seeking a dynamic and proactive Onsite Partner Manager for a position in Athens, Greece.

The hiring company offers a wide range of financial services across 200 countries and 130 currencies, with the overall aim of making its offerings accessible to all.

For this role, it is essential applicants have experience working in a call/contact centre environment.

 

 

Title: Onsite Partner Manager

Sector: Call/Contact Centres

Position: Full time

Location: Athens, Greece

 

Salary

€57,500.00–€86,250.00 p/a

 

Additional Benefits

Technical Package

 

Key Responsibilities

  • Ensure operational compliance through regular weekly and monthly meetings in line with statements of work
  • Carry out audits of assigned contact centres, confirming that all standards are met and exceeded
  • Analyse the recruitment and hiring processes to ensure language proficiency requirements are met by working closely with the partner human resources department
  • Perform process confirmation for Customer Service Representatives and Support staff, through daily huddles and coaching sessions
  • Engage in regular focus group discussions with CSRs and Support staff and participate in call listening sessions to ensure adherence to company standards
  • Observe training classes to maintain the highest execution levels
  • Identify and provide solutions to escalated partner-related issues
  • Work towards continuous improvement, through collaboration with operations teams
  • Act as a brand champion and ambassador

 

Experience and Qualifications

  • Bachelor’s degree (or equivalent) in business management or a related field is desirable
  • Proven success in a managerial role with at least 2 years of experience
  • Good knowledge of the contact centre industry, including Customer Operations Performance Centre (COPC) standards, KPIs, and contractual practices
  • Strong working knowledge of customer care operational processes
  • Excellent data analysis and problem-solving skills
  • Ability to work physically at the assigned contact centre
  • Outstanding communication and collaboration skills
  • Self-motivated with the ability to work independently and proactively
  • Full working proficiency in both English and Greek
  • Willingness to travel as needed

 

Skills Provision is an ethical international recruitment agency, as such our adverts do not discriminate with regards to age, race, gender, colour, creed, religion, sexual orientation, disability and nationality.

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