(3) Application Support Analysts Required, UK

Serial No: 123949
Location: United Kingdom - View on map

This role involves working for a well-established company that provide services on large scale systems. The positions require Support Analysts to operate from various sites.

Location: United Kingdom

Position: Application Support Analyst

Salary & Benefits

  • Salary to be negotiated
  • Benefits package offered

 

The Role

  • Managing application-related support calls end to end regardless of whether this involves third party suppliers or other resources within IT or within the wider company
  • Managing calls within agreed service levels
  • Following agreed standards when implementing all application support resolutions
  • Thoroughly testing all application support resolutions before promoting them to the live environment
  • Following set processes and procedures when resolving problems
  • Liaising with customers, third party vendors, other teams in IT, other parties as appropriate
  • Input into the production of test scripts and plans
  • Input into the production of system documentation using agreed standards
  • Following source code management procedures in a web technologies environment

 

Requirements

  • Professional IT qualifications
  • Minimum of 3 years’ experience in an IT position
  • Strong technical skills
  • Ambitious
  • Hard working nature
  • Mix well in large teams

 

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