(3) Application Support Analysts Required, UK

This role involves working for a well-established company that provide services on large scale systems. The positions require Support Analysts to operate from various sites.

Location: United Kingdom

Position: Application Support Analyst

Salary & Benefits

• £38,400 pa
• Benefits package offered

The Role

• Managing application-related support calls end to end regardless of whether this involves third party suppliers or other resources within IT or within the wider company
• Managing calls within agreed service levels
• Following agreed standards when implementing all application support resolutions
• Thoroughly testing all application support resolutions before promoting them to the live environment
• Following set processes and procedures when resolving problems
• Liaising with customers, third party vendors, other teams in IT, other parties as appropriate
• Input into the production of test scripts and plans
• Input into the production of system documentation using agreed standards
• Following source code management procedures in a web technologies environment

Requirements

• Professional IT qualifications
• Minimum of 3 years’ experience in an IT position
• Strong technical skills
• Ambitious
• Hard working nature
• Mix well in large teams

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