(12) Call Centre Advisors Needed in Leeds, UK

Skills Provision is searching for 12 Call Centre Advisors in Leeds, United Kingdom.

The employing company is an international financial services group. Their strategy is based on growth through the building of excellent relationships.

Key strategies include:

• Deliver solutions that help meet customers’ complete financial needs
• Build and sustain a high-performance culture
• Build trusted relationships with all stakeholders
• Create and leverage strategic assets and capabilities for competitive advantage

Salary

• £35,000 p.a

The Role

• Liaise with customers via telephone and correspondence, to collect outstanding arrears on accounts
• Negotiate mutually agreed repayment plans with customers in financial difficulties
• Liaising both internally and externally with 3rd parties to resolve account disputes, ensuring they are resolved in a timely manner
• Participate in the development of collections strategy and policy by providing feedback on issues identified through day-to-day account management

Requirements

• Minimum 3 years’ experience
• Strong customer focus
• Strong team player who works well under pressure
• Organisational and planning skills
• Ability to demonstrate flexibility and enthusiasm
• Skilled communicator
• PC Literate

Skills Provision is an ethical international recruitment agency, as such our adverts do not discriminate with regards to age, race, gender, colour, creed, religion, sexual orientation, disability and nationality.