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Technical Support Specialist seeking new opportunities

I am currently available for work
Serial No: 68697
(05/22/1974, male)
List top 5 skills: it technical support, technical project manager, telecommunication engineer
List Of Qualifications:

Quality-driven technical support manager with strong international experience ensuring the uptime of critical hardware and software infrastructure supporting B2C clients. Skilled at diagnosing and resolving technical issues with minimal resources in an efficient manner. A collaborative team contributor that has consistently fostered strong relationships with other technical support analysts to effectively forecast and expedite the resolution of technical issues.

Previous Employment Details:

Redknee Solutions Inc.
Care Technical Manager
Mar 2013 – Sep 2017
Role: Coordinates the support of small customer segments ensuring optimal technology uptime. Promoted from customer support engineer and senior technical support analyst positions managing prepaid software integration and live service configurations.

Nokia Siemens Networks
Customer Service Engineer
Jun 2008 – Mar 2013
My main contributions in this position were to partner in the improvement of software testing processes and to support the management of projects impacting customers in Europe, Africa and Asia.

Technical Support Specialist
Oct 2001 – Jun 2008
In this position I helped provide timely resolution to service issues impacting mobile prepaid service. Beyond this, I also properly documented support cases to help the organization mitigate the occurrence of the same issues.

Current location: Zagrebačka županija, Croatia - View on map
Nationality: Croatian
Preferred Sector of Employment:  IT and Technology, General Management
Spoken languages: Croatian, english, Serbian
In what location are you searching for employment: austria, Croatia, Denmark, Europe, Germany, Ireland, Italy, Netherlands, Singapore, switzerland, Thailand, United Kingdom
List the countires you have a visa to work in: Croatia, Denmark, Europe, Germany, Ireland, Italy

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