Strong customer service skills
Honest and Integrity
Team Leader (2014 – 2016)
- Strategize and plan to achieve Individual and Team Target
- Team Management / Sales Management / HR and Payroll Duties
- Evaluate agent’s overall performance across all metrics (sales, attendance,scorecard, etc.), call monitoring, coaching
- Develop people, training and grooming frequently
- Market the company during client visits (power point presentation,etc.)
Transition Coach (2013 – 2014)
- Train/assist agents on the product specifics
- Get escalated/manager calls and resolve issues
- Organize, schedule and plan meetings and take detailed minutes
- Create a presentation for meetings. File agent’s folders and keep all necessary information through MS Excel (performance, personal information, etc.)
- Assist Team Leaders and Managers in terms of office needs and administrative tasks
Digital Care Representative (2012 – 2013)
- Inbound and outbound calls
- Resolving customer’s concerns via email
Customer Service Representative (2011 – 2012)
- Answer phone calls and resolve customers concerns such as bill misunderstanding, technical/programming issues, cancellation of service, sales and general inquiries.
- Collect payments especially if account is under collections
- Hit the goal on a monthly basis (attendance, sales, quality, etc.)
Eperformax Contact Center
Marketing Associate (2010 – 2011)
-Give directions and listings to customers
Before you fill out our registration form, we feel it necessary to pass on some important information.
After completing our registration process your details are checked over by our Validation Team. Their task is to upload suitable submissions or delete.
Registrations that pass validation automatically produce an online CV Profile. Due to the popularity of our website profiles are widely seen by prospective employers. On a daily basis we receive many Profile enquiries.
By following our guidelines your profile will pass our validation process.
Key points to note
Your aim should be to produce a fantastic online CV Profile.
Our task is to find you meaningful employment.