Team Leader Seeking Work in Dubai

I am currently available for work
Serial No: 59702
(01/31/1991, female)
Skills keywords: mentoring and coaching, sales team leader, team leader
List Of Qualifications:

Leadership/Managing Skills
Strong customer service skills
Professionalism
Honest and Integrity
Problem-Solving
Positive Attitude

Previous Employment Details:

Convergys Philippines

Team Leader (2014 – 2016)
Responsibilities:
- Strategize and plan to achieve Individual and Team Target
- Team Management / Sales Management / HR and Payroll Duties
- Evaluate agent’s overall performance across all metrics (sales, attendance,scorecard, etc.), call monitoring, coaching
- Develop people, training and grooming frequently
- Market the company during client visits (power point presentation,etc.)

Transition Coach (2013 – 2014)
Responsibilities:
- Train/assist agents on the product specifics
- Get escalated/manager calls and resolve issues
- Organize, schedule and plan meetings and take detailed minutes
- Create a presentation for meetings. File agent’s folders and keep all necessary information through MS Excel (performance, personal information, etc.)
- Assist Team Leaders and Managers in terms of office needs and administrative tasks

Digital Care Representative (2012 – 2013)
Responsibilities:
- Inbound and outbound calls
- Resolving customer’s concerns via email

Customer Service Representative (2011 – 2012)
Responsibilities:
- Answer phone calls and resolve customers concerns such as bill misunderstanding, technical/programming issues, cancellation of service, sales and general inquiries.
- Collect payments especially if account is under collections
- Hit the goal on a monthly basis (attendance, sales, quality, etc.)

Eperformax Contact Center
Marketing Associate (2010 – 2011)
-Give directions and listings to customers

Current location: Dubai, United Arab Emirates - View on map
Nationality: Filipino
Preferred Sector of Employment:  , HR and Recruitment, education and training
Spoken languages: english, Tagalog
Location I am interested in working: United Arab Emirates