Proficiency in Word, Excel, Salesforce, and KPI software management.
Ability to work under pressure.
Attention to detail.
I am customed to reading books that help me grow psychologically, and socially, and improve myself as a person. In addition to that I like electronic music production which is my passion, I spend some quality time with the family and enjoy some weekly football matches. Usually, get around with some friends and coworkers to form great relationships and to further grow my network of relations.
As a customer support professional, I managed to ascend to a managerial position and ensure that 18 of my agents exceeded expectations in KPIs by increasing sales by up to 12% through various upselling strategies and establishing a customer satisfaction increase at the same time by 35% in positive feedback from surveys. This achievement was in 2022 from the months of November and ending December of the same year. What helped this achievement was my past experience stretching from 2011 to 2017 in a role with similar tasks varying slightly in functions relating to problem resolution. Here with a fantastic team to support me was capable of delivering on a consistent basis results meeting or going above what was expected by establishing excellent customer satisfaction, following protocols, safeguarding sensitive information, and resolving customer-related technical issues with ease.
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